Introduction to Information Systems

Prof. Rushen Chahal

Prof. Rushen Chahal

Information Concepts (1)

Data vs. Information
Data
Raw facts Distinct pieces of information, usually formatted in a special way

Information
A collection of facts organized in such a way that they have additional value beyond the value of the facts themselves

Prof. Rushen Chahal

Data Discussion (1)

(1) Distinct pieces of information, usually formatted in a special way. All software is divided into two general categories: data and programs. Programs are collections of instructions for manipulating data. Data can exist in a variety of forms -- as numbers or text on pieces of paper, as bits and bytes stored in electronic memory, or as facts Prof. Rushen Chahal stored in a person's mind.

information. In practice, however, people use data as both the singular and plural form of the word. (2) The term data is often used to distinguish binary machine-readable information from textual human-readable information. For example, some applications make a distinction between data files (files that contain binary data) and text files (files that contain ASCII data). (3) In database management systems, data files are the files that store the database information, whereas other files, such as index files and data dictionaries, store administrative information, known as metadata. Prof. Rushen Chahal

Homework
Is the term datagenerally used in the singular or plural (a) in the textbook, and (b) in the zdwebopedia web site?

Prof. Rushen Chahal

Terminology
Process
A set of logically related tasks performed to achieve a defined outcome

Process
(n) An executing program. The term is used loosely as a synonym of task. (v) To perform some useful operations on data.

Prof. Rushen Chahal

Terminology
Knowledge
An awareness and understanding of a set of information and how that information can be made useful to support a specific task

Knowledge base
The collection of data, rules, procedures, and relationships that must be followed to achieve value or the proper outcome

Prof. Rushen Chahal

Types of Data
Data Alphanumeric data Image data Audio data Video data Represented by Numbers, letters, and other characters Graphic images or pictures Sound, noise, tones Moving images or pictures

Prof. Rushen Chahal

Data

Information

Data

Transformation

Information

Prof. Rushen Chahal

 Characteristics

Characteristics of Valuable Information

Accurate, complete, economical, flexible, reliable, relevant, simple, timely, verifiable, accessible, secure

Prof. Rushen Chahal

System
System
A set of elements or components that interact to accomplish goals A combination of components working together

Prof. Rushen Chahal

System Discussion
(1) Refers to a combination of components working together. For example, a computer system includes both hardware and software. A Windows system is a personal computer running the Windows operating system. A desktop publishing system is a computer running desktop publishing software. (2) Short for computer system. (3) Short for operating system. (4) An organization or methodology. The binary numbering system, for instance, is a way to count using only two digits.
Prof. Rushen Chahal

System Elements
Inputs Processing mechanisms Outputs

Prof. Rushen Chahal

System Example
Elements System Inputs Processing elements Goal Outputs Finished film delivered to movie studio Entertaining movie, film awards, profits

Movie

Actors, director, Filming, editing, staff, sets, special equipment effects, distribution

Prof. Rushen Chahal

System Components and Concepts System boundary

Defines the system and distinguishes it from everything else

System types
Simple vs. complex Open vs. closed Stable vs. dynamic Adaptive vs. nonadaptive Permanent vs. temporary

Prof. Rushen Chahal

System Performance and Standards Efficiency

A measure of what is produced divided by what is consumed

Effectiveness
A measure of the extent to which a system achieves its goals

System performance standard

A specific objective of the system (next 2 slides)

Prof. Rushen Chahal

Figure 1.5a
Prof. Rushen Chahal

Figure 1.5b
Prof. Rushen Chahal

System Variables and Parameters

System variable
A quantity or item that can be controlled by the decision maker E.g. the price a company charges for a product

System parameter
A value or quantity that cannot be controlled by the decision maker E.g., cost of a raw material
Prof. Rushen Chahal

Modeling a System
Model
An abstraction or an approximation that is used to represent reality

Types of models
Narrative (aka descriptive) Physical Schematic Mathematical
Next slide

Prof. Rushen Chahal

Prof. Rushen Chahal

Information System (IS)

Definition
A set of interrelated elements or components that collect (input), manipulate (process), and disseminate (output) data and information and provide a feedback mechanism to meet an objective (IS) Pronounced as separate letters, and short for Information Systems or Information Services. For many companies, IS is the name of the department responsible for computers, networking and data management. Other companies refer to the department as IT (Information Technology) and MIS (Management Information Services).
Prof. Rushen Chahal

What is an Information System?

Schematic model of an information system
Feedback

Input

Processing

Output

Prof. Rushen Chahal

Input, Processing, Output,

Input
The activity of gathering and capturing data Whatever goes into the computer

Processing
Converting or transforming data into useful outputs

Output
Useful information, usually in the form of documents and/or reports Anything that comes out of a computer

Prof. Rushen Chahal

Input Discussion
(n) Whatever goes into the computer. Input can take a variety of forms, from commands you enter on a keyboard to data from another computer or device. A device that feeds data into a computer, such as a keyboard or mouse, is called an input device. (v) The act of entering data into a computer
Prof. Rushen Chahal

Output Discussion
(n) Anything that comes out of a computer. Output can be meaningful information or gibberish, and it can appear in a variety of forms -- as binary numbers, as characters, as pictures, and as printed pages. Output devices include display screens, loudspeakers, and printers. (v) To give out. For example, display screens output images, printers output print, and loudspeakers output sounds.
Prof. Rushen Chahal

Feedback
Feedback
Output that is used to make changes to input or processing activities

Forecasting
A proactive approach to feedback Use for estimating future sales or inventory needs

Prof. Rushen Chahal

Manual vs. Computerized Systems

Manual systems still widely used
E.g., some investment analysts manual draw charts and trend lines to assist them in making investment decisions

Computerized systems
E.g., the above trends lines can be drawn by computer

Evolution
Many computerized system began as manual systems E.g., directory assistance (411)
Prof. Rushen Chahal

Computer-based Information Systems

A CBIS is composed of
Hardware Software Databases Telecommunications People Procedures

Together they are

Configured to collect, manipulate, store, and process data into information

Prof. Rushen Chahal

Technology Infrastructure
Another term for CBIS Consists of the shared information system (IS) resources that form the foundation of the information system

Prof. Rushen Chahal

Parts of a CBIS
Five parts
Hardware Software Database Telecommunications Networks

Prof. Rushen Chahal

Parts of a CBIS
Five parts
Hardware Software Database Telecommunications Networks

Prof. Rushen Chahal

Hardware
Hardware Computer equipment used to perform input, processing, and output activities The objects that you can actually touch, like disks, disk drives, display screens, keyboards, printers, boards, and chips.

Prof. Rushen Chahal

Hardware Discussion
Hardware refers to objects that you can actually touch, like disks, disk drives, display screens, keyboards, printers, boards, and chips. In contrast, software is untouchable. Software exists as ideas, concepts, and symbols, but it has no substance. Books provide a useful analogy. The pages and the ink are the hardware, while the words, sentences, paragraphs, and the overall meaning are the software. A computer without software is like a book full of blank pages -- you need software to make the computer useful just as you need words to make a book meaningful.

Prof. Rushen Chahal

Parts of a CBIS
Five parts
Hardware Software Database Telecommunications Networks

Prof. Rushen Chahal

Software
Software Computer programs that govern/determine/control the operation of the computer Computer instructions or data

Prof. Rushen Chahal

Software Discussion (1)

Software is computer instructions or data. Anything that can be stored electronically is software. The storage devices and display devices are hardware. The terms software and hardware are used as both nouns and adjectives. For example, you can say: "The problem lies in the software," meaning that there is a problem with the program or data, not with the computer itself. You can also say: "It's a software problem.

Prof. Rushen Chahal

Software Discussion (2)

The distinction between software and hardware is sometimes confusing because they are so integrally linked. Clearly, when you purchase a program, you are buying software. But to buy the software, you need to buy the disk (hardware) on which the software is recorded. Software is often divided into two categories. Systems software includes the operating system and all the utilities that enable the computer to function. Applications software includes programs that do real work for users. For example, word processors, spreadsheets, and database management systems fall under the category of applications software.
Prof. Rushen Chahal

Parts of a CBIS
Five parts
Hardware Software Database Telecommunications Networks

Prof. Rushen Chahal

Database
Database An organized collection of facts and information A collection of information organized in such a way that a computer program can quickly select desired pieces of data

Prof. Rushen Chahal

Database Discussion (1)

A database is a collection of information organized in such a way that a computer program can quickly select desired pieces of data. You can think of a database as an electronic filing system. Traditional databases are organized by fields, records, and files. A field is a single piece of information; a record is one complete set of fields; and a file is a collection of records. For example, a telephone book is analogous to a file. It contains a list of records, each of which consists of three fields: name, address, and telephone number.

Prof. Rushen Chahal

Database Discussion (2)

An alternative concept in database design is known as Hypertext. In a Hypertext database, any object, whether it be a piece of text, a picture, or a film, can be linked to any other object. Hypertext databases are particularly useful for organizing large amounts of disparate information, but they are not designed for numerical analysis. To access information from a database, you need a database management system (DBMS). This is a collection of programs that enables you to enter, organize, and select data in a database.

Prof. Rushen Chahal

Database Discussion (3)

Prof. Rushen Chahal

Parts of a CBIS
Five parts
Hardware Software Database Telecommunications Networks

Prof. Rushen Chahal

Telecommunications
Telecommunications
The electronic transmission of signals for communications; enables organizations to link computer systems into effective networks Refers to all types of data transmission, from voice to video

Prof. Rushen Chahal

Parts of a CBIS
Five parts
Hardware Software Database Telecommunications Networks

Prof. Rushen Chahal

Networks
Network
Used to connect computers and computer equipment in a building, around the country, across the world, to enable electronic communications A group of two or more computer systems linked together

Prof. Rushen Chahal

Network Discussion (1)

There are many types of computer networks, including: local-area networks (LANs) : The computers are geographically close together (that is, in the same building). wide-area networks (WANs) : The computers are farther apart and are connected by telephone lines or radio waves.

Prof. Rushen Chahal

Network Discussion (2)

In addition to these types, the following characteristics are also used to categorize different types of networks: topology : The geometric arrangement of a computer system. Common topologies include a bus, star, and ring. protocol : The protocol defines a common set of rules and signals that computers on the network use to communicate. One of the most popular protocols for LANs is called Ethernet. Another popular LAN protocol for PCs is the IBM token-ring network . architecture : Networks can be broadly classified as using either a peer-to-peer or client/server architecture.
Prof. Rushen Chahal

Network Discussion (3)

Computers on a network are sometimes called nodes. Computers and devices that allocate resources for a network are called servers.

Prof. Rushen Chahal

Network Discussion (4)

Prof. Rushen Chahal

Internet and Intranet

Internet
The worlds largest telecommunications network A network of networks Free exchange of information A global network connecting millions of computers

Intranet
A network that uses Internet technology within an organization A network belonging to an organization

Prof. Rushen Chahal

People and Procedures

People
The most important element in most computer-based information systems Includes people who manage, run, program, and maintain the system E.g., IT professionals (you!)

Procedures
Includes the strategies, policies, methods, and rules for using the CBIS
Prof. Rushen Chahal

Business Information Systems

Types
Transaction processing systems E-commerce systems Management information systems Decision support systems Expert systems

Prof. Rushen Chahal

Transactions Processing Systems

Transaction
Any business-related exchange E.g., generating a weekly payroll

Transaction processing system (TPS)

An organized collection of people, procedures, software, databases, and devices used to record completed for for business related exchanges
Prof. Rushen Chahal

Payroll Example

Hours worked Payroll transaction processing Pay rate Payroll checks

Prof. Rushen Chahal

Business Information Systems

Types
Transaction processing systems E-commerce systems Management information systems Decision support systems Expert systems

Prof. Rushen Chahal

E-Commerce System
E-commerce
Involves any business transaction executed electronically Conducting business on-line For example, between
Companies Companies and consumers Business and the public sector Consumers and the public sector

Example for placing a purchase order

Prof. Rushen Chahal

Purchase Order - Traditional

Prof. Rushen Chahal

Purchase Order Ecommerce

Prof. Rushen Chahal

Business Information Systems

Types
Transaction processing systems E-commerce systems Management information systems Decision support systems Expert systems

Prof. Rushen Chahal

Management Information An MIS is Systems

An organized collection of people, procedures, software, databases, and devices used to provide routine information to managers and decision makers

Prof. Rushen Chahal

Schematic of MIS
Marketing management information system Common databases Manufacturing management Information system

Financial management Information system

Order management information system

TPS
Prof. Rushen Chahal

MIS Discussion
Short for management information system or management information services, and pronounced as separate letters, MIS refers to a class of software that provides managers with tools for organizing and evaluating their department. Typically, MIS systems are written in COBOL and run on mainframes or minicomputers. Within companies and large organizations, the department responsible for computer systems is sometimes called the MIS department. Other names for MIS include IS (Information Services) and IT (Information Technology). Prof. Rushen Chahal

Business Information Systems

Types
Transaction processing systems E-commerce systems Management information systems Decision support systems Expert systems

Prof. Rushen Chahal

Decision Support Systems

A DSS is
An organized collection of people, procedures, software, databases, and devices used to support problem-specific decision making

A DSS helps a manger do the right thing

Prof. Rushen Chahal

Business Information Systems

Types
Transaction processing systems E-commerce systems Management information systems Decision support systems Expert systems

Prof. Rushen Chahal

Expert Systems
An expert system is
A computer application that performs a task that would otherwise be performed by a human expert gives the computer the ability to make suggestions and to act like an expert in a particular field Examples: diagnose human illnesses, make financial forecasts, schedule routes for delivery vehicles

Expert systems typically include artificial intelligence (next slide)

Prof. Rushen Chahal

Artificial Intelligence (1)

The branch of computer science concerned with making computers behave like humans. The term was coined in 1956 by John McCarthy at the Massachusetts Institute of Technology. Artificial intelligence includes
life situations (for example, some expert systems help doctors diagnose Prof. Rushen Chahal diseases based on symptoms) natural language : programming computers to understand natural games playing: programming computers to play games such as chess and checkers expert systems : programming computers to make decisions in real-

Artificial Intelligence (2)

neural networks : Systems that simulate intelligence by attempting to reproduce the types of physical connections that occur in animal brains robotics : programming computers to see and hear and react to other sensory stimuli

Currently, no computers exhibit full artificial intelligence (that is, are able to simulate human behavior). The greatest advances have occurred in the field of games playing. The best computer chess programs are now capable of beating humans. In May, 1997, an IBM super-computer called Deep Blue defeated Prof. Rushen Chahal world chess champion

Artificial Intelligence (3)

Gary Kasparov in a chess match. In the area of robotics, computers are now widely used in assembly plants, but they are capable only of very limited tasks. Robots have great difficulty identifying objects based on appearance or feel, and they still move and handle objects clumsily. Natural-language processing offers the greatest potential rewards because it would allow people to interact with computers without Prof. Rushen Chahal needing any specialized knowledge. You could simply walk up to

Artificial Intelligence (4)

computer and talk to it. Unfortunately, programming computers to understand natural languages has proved to be more difficult than originally thought. Some rudimentary translation systems that translate from one human language to another are in existence, but they are not nearly as good as human translators. There are also voice recognition systems that can convert spoken sounds into written words, but they do not understand what they are writing; they simply take dictation. Even these systems are quite limited -you must speak slowly and distinctly. Prof. Rushen Chahal

Artificial Intelligence (5)

In the early 1980s, expert systems were believed to represent the future of artificial intelligence and of computers in general. To date, however, they have not lived up to expectations. Many expert systems help human experts in such fields as medicine and engineering, but they are very expensive to produce and are helpful only in special situations. Today, the hottest area of artificial intelligence is neural networks, which are proving successful in a number of disciplines such as voice Prof. Rushen Chahal recognition and natural-language processing.

Artificial Intelligence (6)

There are several programming languages that are known as AI languages because they are used almost exclusively for AI applications. The two most common are LISP and Prolog.

Prof. Rushen Chahal

Working with Systems (1)

Systems development
The activity of creating or modifying an existing business system

Systems investigation and analysis

Defines the problems and opportunities of an existing system

Systems design
Determine how a new system will work to meet business needs

Prof. Rushen Chahal

Working with Systems (2)

Systems implementation
Creating and acquiring system components defined in the design

Systems maintenance and review

Checks and modifies the system so that it continues to meet changing business needs

Prof. Rushen Chahal