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Full Internship Report Presentation

This internship report from Madda Walabu University analyzes interest-free banking in Ethiopia, focusing on Rammis Bank's operations, regulatory challenges, and customer service experiences. It highlights the bank's commitment to financial inclusion and Sharia-compliant services while addressing its strengths and weaknesses, including limited digital infrastructure and staff shortages. Recommendations for improvement include investing in technology, increasing customer awareness, and enhancing documentation practices.

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Irrfan jeilan
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119 views17 pages

Full Internship Report Presentation

This internship report from Madda Walabu University analyzes interest-free banking in Ethiopia, focusing on Rammis Bank's operations, regulatory challenges, and customer service experiences. It highlights the bank's commitment to financial inclusion and Sharia-compliant services while addressing its strengths and weaknesses, including limited digital infrastructure and staff shortages. Recommendations for improvement include investing in technology, increasing customer awareness, and enhancing documentation practices.

Uploaded by

Irrfan jeilan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Internship Report Presentation

Madda Walabu University


College of Business and Economics
Department of Economics
February 2025
Acknowledgment
• We extend our gratitude to Madda Walabu
University and Rammis Bank General Wako
Gutu Branch for their support.
Abstract
• This report analyzes the evolution of interest-
free banking in Ethiopia, highlighting its
regulatory framework and implementation
challenges.
Introduction
• This internship report is based on practical
experience at Rammis Bank, providing insights
into banking operations, policies, and
customer interactions.
Background of Rammis Bank
• Founded in 2022, Rammis Bank is an interest-
free banking institution committed to financial
inclusion and Sharia-compliant services.
Vision & Mission
• Vision: To be the hub of interest-free banking
in East Africa.
• Mission: Providing excellent and inclusive
financial services using cutting-edge
technology.
Core Values
• • Continuous Learning & Best Practices
• • Honesty & Transparency
• • Promoting Partnerships & Growth
• • Strict Compliance to Islamic Finance
Principles
Organizational Structure
• • Manager
• • Accountant
• • Auditor
• • Cashier
• • Teller
• • Messenger
• • Guard
Internship Experience
• During the internship, we gained experience
in:
• - Customer service handling
• - Cash transactions
• - Financial documentation
• - Digital banking operations
Customer Service Desk (CSD)
• Our responsibilities included:
• - Addressing customer queries
• - Managing accounts (opening/closing)
• - Issuing statements and cheques
Budgeting & Savings Plan
• We learned:
• 1. How to track income and expenses
• 2. Importance of savings goals
• 3. Monthly budget adjustments
Applying 5S Methodology
• Workplace efficiency principles:
• • Sort (Remove unnecessary items)
• • Straighten (Organize workplace)
• • Shine (Maintain cleanliness)
• • Standardize (Set clear procedures)
• • Sustain (Ensure long-term adherence)
Key Attitudes Learned
• • Professional communication
• • Adaptability & problem-solving
• • Teamwork and technical banking skills
Strengths of Rammis Bank
• • Qualified personnel
• • Efficient use of resources
• • Transparency and accountability
• • Customer-centric approach
Challenges & Weaknesses
• • Limited digital banking infrastructure (No
ATMs, Internet Banking)
• • Staff shortages at customer service desk
• • Lack of formal documentation on
organizational background
Recommendations
• • Invest in modern banking technology
• • Increase customer awareness of banking
services
• • Expand workforce to enhance service
delivery
• • Improve documentation and organizational
policies
Conclusion
• The internship experience provided practical
exposure to the banking sector, enhancing our
understanding of financial operations,
customer service, and banking regulations.

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