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Amazon's Application of the Five Management Functions

The document analyzes Amazon's application of the five management functions: planning, organizing, staffing, leading, and controlling. It highlights Amazon's strategic planning, decentralized structure, leadership principles, and data-driven decision-making, as well as a case study on the AI overhaul of Alexa. Challenges related to workforce morale and hybrid work models are also discussed, emphasizing the importance of these management practices in sustaining Amazon's growth.

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29 views11 pages

Amazon's Application of the Five Management Functions

The document analyzes Amazon's application of the five management functions: planning, organizing, staffing, leading, and controlling. It highlights Amazon's strategic planning, decentralized structure, leadership principles, and data-driven decision-making, as well as a case study on the AI overhaul of Alexa. Challenges related to workforce morale and hybrid work models are also discussed, emphasizing the importance of these management practices in sustaining Amazon's growth.

Uploaded by

martha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Amazon's Application of the Five Management

Functions
Name
The University of Arizona Global Campus
Course Name and Number
Instructor's Name
Due Date
Introduction

• Overview of Amazon's prominence in the global market


• Introduction to the five management functions
• Thesis statement highlighting the analysis of these functions within
Amazon
Planning

• Strategic planning and


customer-centric innovation
• Use of OP-1 and OP-2
planning cycles
• Implementation of systems for
continuous improvement
Organizing
• Hierarchical structure with decentralized decision-
making
• Use of ‘two-pizza teams’ for agility
• Organizational restructuring for efficiency
Staffing

• Hiring based on Amazon’s


Leadership Principles
• Retention and workforce planning
• Employee development and
training programs
Leading

 Transformational leadership
approach
 Encouragement of ownership and
innovation
 Leadership Principles guiding
employee behavior
Controlling

 Use of performance metrics to


measure efficiency
 Application of the four-step
control process
 Data-driven decision-making
Case Study – Alexa’s AI Overhaul

Teams Involved:
 AI Engineers, Product Managers, UX Designers

How They Collaborated:


• Agile project management
• Real-time customer feedback
• Cross-team synergy for AI improvements
Challenges and Responses

 Issues with return-to-office policies and workforce morale


 Strategies to maintain productivity in hybrid work models
Conclusion

 Summary of Amazon’s
management functions
 Role of these practices in
sustaining Amazon’s growth
References

Amazon. (2025). Amazon Leadership Principles. About Amazon; Amazon. https://www.aboutamazon.com/about-us/leadership-


principles

Cizek, P. (2020, February 19). What We Can Learn From Amazon’s Planning Process. NOBL.
https://nobl.io/changemaker/10x-thinking-and-cross-functional-goals-what-we-can-learn-from-amazons-planning-process/

Dumaine, B. (2020). Bezonomics. Google Books.


https://books.google.co.ke/books/about/Bezonomics.html?id=_8EcyQEACAAJ&redir_esc=y

Galetti, B., Golden III, J., & Brozovich, S. (2025). Inside Day 1: How Amazon Uses Agile Team Structures and Adaptive Practices
to Innovate on Behalf of Customers. Www.shrm.org.
https://www.shrm.org/mena/executive-network/insights/people-strategy/inside-day-1-how-amazon-uses-agile-team-structures
-adaptive-practices-to-innovate-behalf-customers

Herzlich, T. (2024). Amazon orders employees to return to office 5 days a week, warns of corporate restructuring. New York Post.
https://nypost.com/2024/09/16/business/amazon-orders-employees-to-return-to-the-office-5-days-a-week/

Scribner. (2020). Bezonomics. Google Books.


https://books.google.co.ke/books/about/Bezonomics.html?id=HIG2DwAAQBAJ&redir_esc=y

Tuohy, J. P. (2025, March). With Alexa Plus, Amazon finally reinvents its best product. The Verge.

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