Introduction-

Basics of Communication
Skills!
Communication Skills!
ENG-201

Day 1!
 Fair Use Notice

 The material used in this presentation i.e.,

pictures/graphs/text, etc. is solely intended for
educational/teaching purpose, offered free of cost to the
students for use under special circumstances of Online
Education due to COVID-19 Lockdown situation and may
include copyrighted material - the use of which may not
have been specifically authorized by Copyright Owners.
It’s application constitutes Fair Use of any such
copyrighted material as provided in globally accepted
law of many countries. The contents of presentations are
intended only for the attendees of the class being
conducted by the presenter.
 INTRODUCTION (8:00AM TO 8:10AM:

1. Welcome note by the teacher

2. Essential steps to follow during virtual classes to avoid
any disturbance
3. Counselling hours and medium to contact the subject
teacher.
4. Discussion of different assessment methods for the
subject
5. Course content information (availability of TTP, and
material sharing by the teacher)
CONTENTS
• Objectives of the topic 6. Conceptualizing the ‘CS’
• Aim of CS
• Background Introduction • Requirement for CS
• Examples
1. CLOS, PLOs
2. Course Schedule
3. Marks Distribution References
4. Tentative Teaching Plan
5. Recommended Books
 WARM UP QUESTIONS

Are you as students , ready for 21st

Century?

As a student, what do you expect from

this course?

Remember life before internet, social

media, computers and cell phones?
 COURSE SCHEDULE

 2 Class Quizzes/Tests (Surprise)

 One Presentations for each student.
 2 Assignments (One before Mids, one before Finals)
 Presentation Skills
 One Proposal Development
 One Report/Article development
 Official Documents development
 RECOMMENDED READINGS
1. High school English grammar and composition by wren
and martin
2. Exploring English by Syed Sadat Ali Shah
3. Technical Report Writing Today by Pauley Steven E. and
Danial G. Riordan
4. Communication for Engineering students by Davies J.W
5. Reports, Technical Writing and Specifications by Glidon
H.K, Mcgraw Hill Book Company, London.
6. Technical Writing by Steve M. Gerson.
7. Reporting Technical Information by Kenneth W. Houp,
ThomasE. Pearsall, Tebeaux and Dragga Tenth Edition.
8. Technical Communication by Rebecca E. Burnett.
 TODAY’S TOPIC

INTRODUCTION AND BASICS OF

Communication Skills
Objectives of the topic
1. analyze the unique characteristics of the
‘Communication Skills’;
2. describe what we know about the CS;
3. examine the characteristics and basics of CS.

9
 CHECK POINT QUESTION
 When you hear the term “Communication
Skills,” what comes to mind??

What characteristics do you think

distinguish a formal text from informal one?
 Francis Bacon once said, “reading maketh
a full man; conference a ready man; but
writing an exact man”
 Introduction-
Basics of Communication
Skills!
Communication Skills!
ENG-201

Day 2!
 Fair Use Notice

 The material used in this presentation i.e.,

pictures/graphs/text, etc. is solely intended for
educational/teaching purpose, offered free of cost to the
students for use under special circumstances of Online
Education due to COVID-19 Lockdown situation and may
include copyrighted material - the use of which may not
have been specifically authorized by Copyright Owners.
It’s application constitutes Fair Use of any such
copyrighted material as provided in globally accepted
law of many countries. The contents of presentations are
intended only for the attendees of the class being
conducted by the presenter.
PRE-LECTURE READING
 https://blog.smarp.com/11-reasons-why-business-communication-is-crucial-
for-companys-success#:~:text=What%20Is%20Business%20Communicatio
n%3F,with%20the%20core%20company%20values
.

 https://www.nextiva.com/blog/what-is-business-communication.html

 10 Minutes
ESSENTIAL
Question

What makes communication effective and

professional?
Conceptualizing Communication Skills

 What is Communication Skills?

Everyone present in the class, 5 Minutes

16
Conceptualizing CS
 Communication is an Art
 Communication is a practical communication that people
do as part of their career. Convey complex
information to a specific audience.

If audience cannot understand or

use information presented,

Communicator has failed

Conceptualizing CS
 Informative writing that involves:

Scientific
Engineering
Business

All are technical and communicative writings

18
 Introduction-
Basics of Communication
Skills!
Communication Skills!
ENG-201

Day 3!
 Fair Use Notice

 The material used in this presentation i.e.,

pictures/graphs/text, etc. is solely intended for
educational/teaching purpose, offered free of cost to the
students for use under special circumstances of Online
Education due to COVID-19 Lockdown situation and may
include copyrighted material - the use of which may not
have been specifically authorized by Copyright Owners.
It’s application constitutes Fair Use of any such
copyrighted material as provided in globally accepted
law of many countries. The contents of presentations are
intended only for the attendees of the class being
conducted by the presenter.
PRE-LECTURE READING
 https://blog.smarp.com/11-reasons-why-business-communication-is-crucial-
for-companys-success#:~:text=What%20Is%20Business%20Communicatio
n%3F,with%20the%20core%20company%20values
.

 https://www.nextiva.com/blog/what-is-business-communication.html

 10 Minutes
 CHECK POINT QUESTION
 If you want to advance in your academic and
professional career, what do you think will help you
from following
Knowledge of the subject
Skills and Problem solving
Experience
Professional Communication (Writing and reading reports,
letters, memos, meetings, proposals, presentations,
discussions w/colleagues, managers, clients)

10 MINUTES
Conceptualizing CS
Why are Communication Skills Important?
University of Victoria presented the following statistics
 The Reality: Communication Skills
 How graduate engineers spend their time:
 25-50% Problem solving of some kind
 50-75% Communicating (Writing and reading reports, letters,
memos, proposals, presentations, discussions w/colleagues,
managers, clients)
 Performance evaluations and job advancement usually
depend more on communications skills than on technical
skills
Conceptualizing CS
Communication is “transactional” Technical communicators
produce a wide variety of documents and other products, such
as
Proposals and requests for proposals (RFPs)
Technical or research reports
Documentation records and product specifications
User guides (step-by-step instructions, procedures, manuals)
Online help, technical support
Reference information (encylopedia-style information)
Consumer literature (information for the public about
regulations, safety issues, etc.)
Marketing literature (product specifications, brochures,
promotional literature)
Technical journalism (found in trade magazines, media
releases, etc.)
Conceptualizing Communication Skills!
 It is the result of a deliberate and
comprehensive DESIGN and PRODUCTION
PROCESS:

 Variation in the process occurs

 Most of the technical and business documents

follow the same process

25
AIM OF
COMMUNICATION!
 The aim of Communication is to translate scientific and
technical information in a way that is clear and easy to
understand. The specific information conveyed should be helpful
to the reader.

 The aim of communication is to convey information—and the

understanding of that information—from one person or group to
another person or group. This communication process is divided
into three basic components: A sender transmits a message
through a channel to the receiver.

 The Communication Process - Cliffs Notes

 www.cliffsnotes.com › principles-of-managemen
 AIM of Communication Skills!

 Theaim of Communication Skills is to improve

organizational practices, keep employees informed
and reduce errors. Effective communication is
essential for success and growth of
every organization. Unlike everyday communications,
communication is always goal oriented.

 The Communication Process - Cliffs Notes

 www.cliffsnotes.com › principles-of-managemen
 Requirements for TRW
Linguistic Discourse: Technical/ Writing Time/effort: Research:
s: Structure process:
:-

language, Text, speech, Layout, prewriting, short does not if you don’t
structure enrich shape, drafting, mean easy or already
punctuatio through design and revision, and fast completely
n, spelling references format. editing are understand
still expected your
though they audience,
may vary topic, and
slightly. purpose. You
must
thoroughly
research.
 EXAMPLES
 Lab reports  Textbooks
 Handbooks/training  Tutorials
materials  Hiring resources
 Forms and surveys
 Training manuals
 Government laws
 Job description
 Business documents
 Offer letters
 Contract or guidelines
 Most web pages
 Job applications
 Handout
 Please read handout
 Take 10 minutes for reading handout and
retain it for assignment.

 Complete Class Assignment in 15 Minutes

 Class Assignment
 Write definition of formal writing in your own words
 Draft some formal writing related to your interests.
 Reflect on the description and example of formal writing above in
relation to your experience as an employee, as a student, or as a
practitioner of a hobby. What kinds of documents have you written that
could fall under the genre of Technical Writing?
 Write a paragraph or two on a topic about which you have specialized
knowledge, and can use specialized terminology to explain the idea or
instruct the reader. Consider your audience when choosing how to write
this. Will the audience have to be familiar with the terminology used, as
in the above sailing example? See if you can “baffle me with your
techno-jargon” and then re-write for a general audience, using plain
language.
Technical report writing today Steven E. Pauley, Daniel G. Riordan. [electronic resou
rce] - 4th ed. Reference!
Boston Houghton Mifflin Co. 1990 xx, 481 p. :

https://college.cengage.com/english/riordan/tech_report/9e/students/index.html
[accessed on 30/05/20]

https://www.textbooks.com/Technical-and-Business-Writing-Quick-Study-Chart-01-Edition/978
1572226128/NA.php?CSID=AJ3OZMU2O2JAZOOO2CD2TCSOB&CSID=AJ3OZM2KQM3MTAQCC
DMOQASOB
[accessed on 30/05/20]

https://www.careerride.com/post/circular-and-memo-sample-format-and-templates-527.aspx
[accessed on 30/05/20]

Herta A. Murphy, Herbert W. Hildebrandt Jane P. Thomas (1997)

Effective business communications,. - 7th ed. Boston, Mass. : McGraw-Hill Companies,
Technical report writing today Steven E. Pauley, Daniel G. Riordan. [electronic resource] -
4th ed. Reference!
Boston Houghton Mifflin Co. 1990 xx, 481 p. :

Sadaat.s (2019). Exploring The World of English, Ilmi Kitab Khana

Riordan, Daniel, Pauley, Steven E. (2007) Technical Report Writing Today. Cengage
Learning
Goodheart-Willcox Co., Inc

Online Technical Writing Course Guide (the online textbook for online technical communication courses
at Austin Community College and other institutions worldwide). The guide may be viewed at
http://www.io.com/~hcexres/textbook/ [accessed on 30/05/20]

https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_
writing/memos/sample_memo.html
[accessed on 30/05/20]
Technical report writing today Steven E. Pauley, Daniel G. Riordan. [electronic resource] -
4th ed. Reference!
Boston Houghton Mifflin Co. 1990 xx, 481 p. :

S. McConkey, “Writing a work term report,” ENGR 120 Plenary Lecture, University of Victoria, March 3,
2017. ↵
J. Swartz, S. Pigg, J. Larsen, J. Helo Gonzalez, R. De Haas, and E. Wagner, "Communication in the
workplace: What can NC State students expect?" Professional Writing Program, North Carolina State
University, 2018 [Online]. Available:
https://docs.google.com/document/d/1pMpVbDRWIN6HssQQQ4MeQ6U-oB-sGUrtRswD7feuRB0/edit ↵
B. Hyman, “Ch. 2: Problem formulation,” in Fundamentals of Engineering Design, Upper Saddle River,
NJ: Prentice Hall, 2002, p. 42. ↵
T. Wells, Scientific Sailboat Racing, New York: Dodd, Mead, and Co., 1950, pp. 94-96. ↵
 Reference!

 http://www.linkedin.com/in/orangecanton [accessed on 30/05/20]

 Pears, R. & Shields, G. (2005) Cite them right: The essential guide to referencing and
 plagiarism. Pear Tree Books, Newcastle upon Tyne, UK.
 Shelton, J.H. (1994) Handbook for Technical Writing. NTC Business Books, Illinois,
 USA.
 Van Emden, J. (1990) A Handbook of Writing For Engineers. Palgrave, Hampshire, UK.
 The Macmillan Press Ltd., Hampshire, UK.
 Van Emden, J. (2001) Effective Communication for Science and Technology. Palgrave,
 Hampshire, UK.
 Van Emden, J., & Easteal, J. (1993) Report Writing. McGraw-Hill, Berkshire, UK.