OBJECTIVES
Be able to understand five common methods of
communicating Given communication situation, be able to identify different communication behavior of individuals
INTERPERSONAL COMMUNICATION DEFINED
Communication is a social process involving
understanding and transfer of information from one person to others.
ROLE OF INTERPERSONAL COMMUNICATION
Employees at all levels spend majority of their day
communicating The major skill upon which employees depend is communication Unless employees can communicate with their fellow employees, boss and supervisors they are doomed to failure as effective managers
11 9 8 7 6 5 4 3 2 10
FACTS ABOUT INTERPERSONAL COMMUNICATION
Whatever media used employees use 70-90% of their
waking hours communicating. Only too often People do not say what they mean and do not mean what they say.
THE POWER OF IDEA
The power of idea largely depends on two things.
The swiftness and clarity with which it is received. The ease with which it is recalled.
FIVE METHODS OF COMMUNICATING
WRITTEN COMMUNICATION Includes letters, faxes memos Some experts believe that communicating with this medium ensures that intended message will reach to the receiver every one will read the same words so everyone will get the same message. TELECOMMUNICATIONS
It includes telephones, intercom and other voice
communication. Can be more effective because they use 45 % of message capability(7 verbal and 37 tonal) THIRD PARTY COMMUNICATION Worst of four methods. Not only the message coveys the meaning author intends but also the message may be interpreted differently by the receiver
It leads to ambiguity and confusion.
FACE TO FACE It is the best way to communication in most cases Offers full range of communication. Sender can impart desired meaning and receiver can ask questions or ask if clarification is needed.
However the effectiveness of medium depend s on
kind of message and characteristics of listener. GESTURAL COMMUNICATION. This type of communication is done without the use of speech .Thoughts are communicated through bodily movements. YouTube - Body language Gestures.mp4
IMPORTANT TERMS IN INTERPERSONAL COMMUNICATION
SENDER OR SOURCE
ENCODING CHANNEL
DECODING
RECEIVER FEEDBACK
PERCEPTIONS AND ATTITUDES
WHAT WIFE SAYS TO THE HUSBAND .go to the store, lay down the mulch, wash and wax the car, get the kids to school rent some videos, and finish the rest of dishes What husbands hear
Go blah blah blah lay down blah blah blah and Blah blah blah get blah blah blahs some blah blah blah rest.
DIFFERENT EXPECTATIONS
HOW DOES SALES THINKS We need 10 more people It will lead to greater sales Hence greater profit. HOW DOES HR THINKS We need to cut sales staff by 10 It will reduce cost Hence increase profit
SOLUTION
Effective interpersonal communication
ROLE OF PERCEPTIONS IN INTERPERSONAL COMMUNICATION
accurate self perception increases the likelihood of
accurate interpersonal communication.
realistic perception of others is a key element in
solving problems jointly and working with others.
TENDENCIES CAUSING PERCEPTIONAL DISTORTIONS ARE:
Stereotyping-typically classifying a group on basis of a
bias The halo effect-positive impression of someone Implicit personality theory-assumption that traits go together
BUILDING INTERPERSONAL SKILLS
THEORY OF BALANCE BY DARWIN There is a tendency to maintain balance in our body, structure and attitude. In case of imbalance balance is regained through cooperation with our peers and family. EMPHATIC LISTENING We are either speaking or preparing to speak.
Ask.are we ignoring?
Are we pretending? Are we selectively listening?
Are we listening attentively?
Are we indulging in emphatic listening?
ITS NOT WHAT WE SAY BUT WHAT WE ARE
Interpersonal communication cannot make up for
ineffective actions or half hearted efforts because
Superficial words could easily be sensed Character and integrity generates trust and
communicates most
SAYING WHAT WE MEAN AND MEAN WHAT WE SAY
Taking responsibility for the every word uttered.
Activating the brain before activating the mouth.
Thinking of the impact words will have.
BULDING INTERPERSONAL SKILLS
Apologizing seriously in case of mistakes.
Keeping commitments . Attending to little things. Engaging mind before mouth. Criticizing action behavior instead of personality.
TEN COMMANDENTS
Smile always.
Be appreciative.
Pay attention.
Practice active listening. Bringing people together. Resolve conflicts. Communicate clearly using simple language.
Step in others shoes.
Avoid complaining.
