Internship Report
• Madda Walabu University
• College of Business and Economics
• Department of Economics
Acknowledgment
• We extend our gratitude to Madda Walabu
University and Rammis Bank General Wako
Gutu Branch for their support.
Abstract
• The report covers the implementation of
interest-free banking in Ethiopia and its
regulatory framework.
Introduction
• Overview of Rammis Bank and its role in
financial inclusion.
Background of the Organization
• Founded in 2022, Rammis Bank focuses on
Sharia-compliant banking services.
Vision & Mission
• Vision: To be the hub of interest-free banking
in East Africa.
• Mission: Provide inclusive, technology-driven
financial services.
Core Values
• Continuous Learning, Honesty, Partnership,
Compliance to Islamic Principles, Social
Responsibility.
Staff & Organizational Structure
• Includes Manager, Accountant, Auditor,
Cashier, Teller, Messenger, and Guard.
Internship Experience
• Learning professional etiquettes, handling
customer service, and using banking software.
Customer Service Desk (CSD)
• Handling customer queries, account
operations, and transaction services.
Personal Budget & Saving Plan
• Budgeting steps: List Income, List Expenses,
Track Transactions, Adjust Monthly.
Applying 5S Principles
• Sort, Straighten, Shine, Standardize, Sustain -
for workplace efficiency.
Key Attitudes Learned
• Professionalism, teamwork, communication,
problem-solving skills.
Strengths & Weaknesses
• Strengths: Skilled personnel, efficiency,
transparency. Weaknesses: Staff shortage, lack
of digital banking.
Conclusion & Recommendations
• Enhance customer awareness, adopt new
technology, improve staffing and
infrastructure.