Overview of the Current Single Window System and Best Practices

Across States (1/2)

Number of
Features Sub-features Best Practice by States States in the Set
of 30
Intent to invest AP 7

Investor guide HR 3
Information
Dissemination – Investible projects AP 9
Static User manuals GJ 21
information
List of levies and duties by the State AP, TG, RJ, HP, GA 14

Templates for commercial contracts AP, TN 2

Know Your Approvals TG 24

Common Application Form TN 22
Information
Land Bank GJ 18
Dissemination –
Dynamic Application Links RJ 15
information
Certificate Verification TG 9

Application Tracking UP 16
Overview of the Current Single Window System and Best Practices
Across States - (2/2)
Best Practice by Number of States
Features Sub-features
States in the Set of 30
Services Dashboard AS, TN 24

Department Dashboard AP 19

Incentives Dashboard TG 13

Queries Dashboard OD, KA, KL, TR, HP 15

Grievances Dashboard - 15
Dashboards Inspections Dashboard AP 11

Decriminalization Dashboard TG, TN 4

User Feedback - 17
User Feedback Dashboard TG 1

Policy Dashboard AP, GJ, TN 10

Policy Feedback - -

AI Tools AI Chatbot TN, J&K 5

 Benchmarking of State Single Window Systems (1/2)

M K
States / Features TN AP GJ UP HP OD WB TG MP RJ AS MN
H A
AI Chatbot Y N N Y N N Y N N N N N N N
Certificate Verification Y Y N N Y N N Y N Y N N N N
Dashboard – Queries Y Y Y Y N N N Y Y N Y N N Y
Dashboard – SWS Y Y Y Y N Y Y Y Y Y Y Y N Y
Dashboard –
Y Y Y Y Y Y Y Y N Y Y Y N N
Departments
Dashboard – Incentives N Y Y Y N Y N Y Y N Y N N Y
Dashboard – Grievances N Y N Y Y N N Y Y N Y N N Y
Dashboard – Inspections N Y Y N Y N N Y N Y N N N N
Know Your Approvals Y Y Y Y Y N# Y Y Y Y Y Y N Y
Intent to investment N Y Y Y N N N N Y N N N N N
Landbank Details Y Y Y Y Y Y Y Y Y Y N Y N N
Policy Feedback N N N N N N N N N N N N N N
User Feedback Y N Y Y Y Y Y Y Y Y N Y N Y

*# Odisha does not have its own KYAs, instead it redirects to NSWS KYAs
Benchmarking of State Single Window Systems (2/2)

U A
States / Features ML MZ CG DL KL JH AN JK BR TR$ NL HR PB GA
K R
AI Chatbot N N N N N N N N Y N Y N N N N N
Certificate
N N Y N Y Y N N N N N N N N N Y
Verification
Dashboard – Queries N Y N N N Y N N N N N Y Y Y Y Y
Dashboard – SWS N Y N Y Y Y Y Y* Y N N Y Y Y Y Y
Dashboard –
N Y N N N N Y Y** Y Y Y Y N Y N N
Departments
Dashboard –
N N N N N Y N N N N Y Y N N Y Y
Incentives
Dashboard –
N Y N N N N N N Y Y Y Y Y Y N Y
Grievances
Dashboard –
Y Y N N N N N N Y N N Y N N Y Y
Inspections
Know Your Approvals Y Y Y* Y Y Y Y Y Y N N N# N# Y Y Y
Intent to investment Y Y N N N N Y N N N N N N N N N
Landbank Details Y N N N N Y Y N Y N N Y Y Y N N
*Available via NSWS *Consolidated dashboard available for only 3 services
**Only for 3 Departments
Policy Feedback N N N N N N N N N N N N N N N N
*# Tripura and Nagaland do not have its own KYAs, instead it redirects to NSWS KYAs
$ In Tripura single window, all the dashboards are available, but there is no data displayed in any of those dashboards.

User Feedback N Y N N N N N Y Y Y Y Y N N N N
Key Features of the Model Single Window System and States currently
implementing it (1/2)
Key
Feature Detailed Aspects of the Key Features States
s
• Classification of KYAs: Divided into Pre-Establishment Approvals and Pre-
Operational Approvals.
• Dynamic Questionnaire: Includes drop-down options for most questions to
Know Your provide flexibility.
TG
Approval • Displayed Information: Each KYA shows procedures, checklists, fees, and
application links.
• Key Focus Areas: Questions address factors like unit location, land extent,
sector, and pollution category.

• Mandatory: CAF should be mandatory for application submission.

• Auto-Population: Data from CAF should auto-populate across services.
Common • Captured Information:
Applicatio • Project, enterprise, and cost details TN
n Form • Employment, utilities, and manufacturing information
• Supporting documents
• Unified Payment Facility: Based on the investment limit
Static Intent to invest | Investor guide | Investible projects | User manuals | State levies AP, GJ, TN,
informatio and duties | Commercial contract templates HR, HP, TG,
n Should be easily accessible without login GA
Key Features of the Model Single Window System and States currently
implementing it (2/2)
Key
Feature Detailed Aspects of the Key Features States
s
• Landbank Information: Comprehensive details on available landbanks.
• Private Industrial Parks: Information on privately managed industrial parks.
Land Bank • GIS Mapping: Integration of Geographic Information System (GIS) for GJ
visualization.
• Ease of Access: User-friendly interface for seamless access to information.
• Single Window Timelines: Timelines (PSG Act), application metrics (received,
AS, TN
processed, rejected, pending), and fee collection.
OD, KA, KL,
• Queries: Logged, resolved, pending queries; resolution times; PSG Act timelines.
TR, HP
• Grievances: Logged, resolved, rejected, pending grievances; resolution times;
-
escalation mechanism.
Dashboar • Incentives: District-wise details, applications (received, approved, processed),
TG
ds approval times.
• Inspections: Conducted inspections, exemptions, inspection times, report
AP
availability.
• Departments: Applications (received, rejected, processed, pending), approval
AP
times, enterprises registered.
• User Feedback Dashboard: Entries received, action taken, response time, user
-
satisfaction.
Thank
You
Annexure
Parameters used for benchmarking the Single Window Portals of States (1/4)

A. Know Your Approvals C. Dashboard - Single window (Timeline)

1. Accessible outside login
2. Application Forms Links 1. PSG Act Notified Timelines
3. No of Questions in KYA 2. Updation time
4. Sector Coverage: (Type - Steel, Food, 3. Average Time Taken
Textile, Chemicals etc) 4. Median Time Taken
5. Minimum Time Taken
B. Information dissemination
6. Maximum Time Taken
1. SOPs Available
7. Number of Application received
2. User Manuals
8. Number of Application rejected
3. Video Manuals
9. Number of Application processed
4. Common Application Form (Detailed or
10. Number of Pending Application with
Not)
Department
5. Certificate Validation
11. Average fee collected for Grant Of
6. Application Tracking (available or Not) D. Dashboard - Month-wise report
approval
7. Department and services wise fee details 1.
12. Total
Numberapplications
of Pending Application with
8. List of levies and duties by the State 2. Total applications approved
Applicant
9. Templates for commercial contracts 3. Total applications rejected
10. Investible projects 4. Total applications Pending
11. Investor Guide
12. Intent to investment
13. Number of Services Available on SWS
Parameters used for benchmarking the Single Window Portals of States (2/4)

E. Dashboard – F. Dashboard - G. Dashboard –

Queries Grievances Incentives
1. Availability 1. Availability 1. Availability
2. Updation 2. Real-Time Tracking 2. District wise Incentive
3. Time limit as per 3. Time limit as per the details
the PSG act PSG act 3. Know your incentives
4. Number of Queries 4. Number of Grievances 4. Calculator
Logged Logged 5. Time limit as per PSG
5. Number of Queries 5. Number of Grievances act
Resolved Resolved 6. Total number of
6. Number of Pending 6. Average time taken applications received
Queries 7. Median Time Taken 7. Total number of
7. Average time taken 8. Minimum Time Taken applications
8. Median Time Taken 9. Maximum Time Taken processed
9. Minimum Time 10. Grievance Rejected 8. Average time taken to
Taken 11. Grievance Pending grant approvals
10. Maximum Time 12. Grievance Withdrawn 9. Median time taken to
Taken 13. Grievance Closed grant approvals
14. Escalation Mechanism 10. Maximum time taken
11. Minimum time taken
Parameters used for benchmarking the Single Window Portals of States (3/4)

H. Dashboard – Inspections I. Dashboard - Department J. Dashboard –

1. Availability of Inspection 1. Availability of Dashboard Procurement
Dashboard 2. Selection criteria 1. Availability
2. Inspection conducted 3. Total applications received 2. Time limit as per
3. Total No. of companies that 4. Total applications rejected act
provided self-certifications and 5. Total applications 3. Total number of
were exempted from inspections processed/approved bids floated
4. Total No. of companies that 6. Average time taken to grant 4. Total number of
provided 3rd party certifications approvals bids processed
and were exempted from 7. Median time taken to grant 5. Average time taken
inspections approvals to grant approvals
5. Average time taken for 8. Total applications pending 6. Median time taken
inspections 9. Enterprises Registered to grant approvals
6. Availability of Inspection Report 10. Certificates Granted 7. Minimum time
within 48 hours of inspection 11. Auto close taken to grant
7. Availability of Inspection Report 12. Missing information requested approvals
beyond 48 hours of inspection 13. Total Applications Pending 8. Maximum time
8. Medium time taken for with Applicant taken to grant
inspections approvals
Parameters used for benchmarking the Single Window Portals of States (4/4)

K. Dashboard – Communication L. Dashboard – Revenue M. Land Bank Details

and Connectivity and Department 1. Availability of
Infrastructure Policy 1. Availability Landbank Data
1. Availability 2. Timeline 2. Details of Private
2. Total Applied Service 3. Total Application Received Industrial Parks
3. Total Cleared Services 4. Application Approved (Available or Not)
4. Total Rejected Services 5. Average Time 3. Availability of GIS
5. Total Deemed Services 6. Median Time Mapping
6. Total Pending Services 7. Minimum Time 4. Ease of Access
8. Maximum Time
N. Dashboard – User Feedback P. AI Chatbot
1. Availability 1. 24/7 Availability
O. Dashboard – Policy
2. Number of Feedback Entries 2. Languages
Dashboard
Received Supported
1. Availability
3. Action taken on valid user 3. Response Accuracy
2. Participation Rate
feedback
4. Feedback Response Time R. Overall Statistics
Q. Decriminalization S. Integration with NSWS
5. User Satisfaction Score
Dashboard
T. Service Charter