DEPARTMENT OF MANAGEMENT STUDIES

PROBLEM SOLVING STUDIES - I [PSS-I]

Title of Study: An analytical Study on Loan Management System of Personal Loan
with Special Reference HDFC Bank
PROBLEM SOLVING STUDIES - I [PSS-II]
Title of Study: The Role of Corporate Social Responsibility (CSR) in Employee
Satisfaction and Brand Loyalty
Presented by:-
Kaksha Satardey (Section. A, Roll No. 12)

Company Supervisor
Mr. Krishna Prasad

College Guide
Prof. Ankita Bhandarkar
 Index
Problem Solving Studies- I [PSS-I ]
Problem Definition
Objectives
Introduction
Literature Review
Hypothesis Framing
Research Methodology
Data Analysis
Results
Conclusions and Recommendations
Problem Solving Studies- II [PSS-I ]
Problem Definition
Objectives
Introduction
Literature Review
Hypothesis Framing
Research Methodology
Data Analysis
Results
Conclusions and Recommendations
References PSS-I
References PSS-II
Questionnaire
Internship/ Employment Offer Letter

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 PROBLEM SOLVING STUDIES - I [PSS-I]

Title of Study: An analytical Study on Loan Management System of Personal

Loan with Special Reference HDFC Bank

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 Problem Definition
• Personal loans of HDFC Bank customers can get Personal Loans with minimal or no documentation. In fact, if
they are pre- approved for a Personal Loan, they can easily apply for it. Lower interest rates: Interest rates on
Personal Loans are lower than other sources.

• Significance of Personal Loans Some lenders offer secured loans(which need guarantors or collateral security)
while others don't have any eligibility criteria. Minimal paperwork. Some banks provide loans only to salaried
people and not to self-employed individuals.

• Loan assets are the most important for most banks. Loans, or a bank lending money and earning interest
income in return, are usually paid back as equated monthly installments. The bank also has an interest cost for
earning this interest component. This is true for all loans.

• Many times, people would have experienced financial crisis. During such events they would have borrowed
money from their neighbour or acquaintance. These kinds of loans which are available in banks and other
financial institution are known as personal loans .A personal loan can be a secured or unsecured one
depending upon the company's practices, credit history etc.
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 Objectives

 To study the personal loans service and scheme provided by HDFC bank to its customers

 To study about personal loan disbursement by HDFC bank .

 To know the short term and low cost personal loan

 The study of problems faced by customers in obtaining the personal loan with HDFC Bank.

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 Introduction
The study reviews that the recent growth in personal loan is healthier in the banking system and at the same time, the consumers
are utilizing it for the right purposes. This study observed that there is a growth in dispersal of personal loan by HDFC Bank. The
report provides comprehensive analysis of the trend, information and insight on to the driver supporting the growth of personal
loans in HDFC Bank.
Finance is the life blood of trade, commerce and industry. Now-a-days, banking sector acts as the backbone of modern business.
Development of any country mainly depends upon the banking system. This study basically focuses on various personal loan
schemes of banks and their impact on new customer using by statistical tools. The data for this research is collected through
primary as well as secondary data by using survey methods.
Apply for a personal loan and receive funds in 48 hours, thanks to our speedy processing. With several unmatched benefits, HDFC
Bank offers among the best personal loans in India. Customers enjoy transparent processing, simple documentation and
competitive interest rates on our personal loans.

A Personal loan can come handy when you are going on a vacation, renovating your home or planning that dream wedding. Get a
loan between Rs. 50,000 to Rs. 15,00,000 with minimal documentation and quick approval at HDFC Bank. A Personal Loan comes
with plenty of benefits . You can transfer your existing loans at higher rates to HDFC Bank as well. One needs to be of a minimum
age of 21 years and should have a valid set of documents like ID proof, income proof and residence proof among other documents
to avail the loan.

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 Literature Review
Dr. Jonathan Joseph, (2021), investigated existing research on personal loans, exploring topics such as loan products, interest
rates, customer satisfaction, and industry trends. Combining this literature, the review establishes a foundation for analyzing
Bajaj Finserv's personal loan practices to its customers. Magheswari and Velanganni Joseph (2019), investigated borrower
perceptions regarding jewel loans in Paramakudi, concerning banks. Literature suggests that borrower perceptions of loan
products are impacted by elements such as interest rates, loan terms, and collateral requirements (Agarwal et al., 2010).
Understanding borrower sentiments and preferences informs loan product design and marketing strategies (Brown et al.,
2008).
According to Ashok B Kencharaddi, (2021), the analysis covered the extant studies on loans in India. It covered topics such as
loan accessibility, interest rates charged, terms of repayment, regulatory frameworks, and borrower satisfaction across
various financial institutions. Such a reassessment would also involve conducting comparative studies between public
(nationalized) and private sector banks to highlight variations regarding the product profile of the loan portfolios, customer
services and overall experience of borrowers.
Dr. Parmil Kumar and Vishal Tyagi, (2021) examined recent research on home loans in India, focusing on the impact of the
COVID-19 pandemic. It discussed trends in interest rates, loan approval processes, borrower preferences, and repayment
challenges faced by individuals seeking home loans from the State Bank of India (SBI) and Housing Development Finance
Corporation (HDFC). Singh Manpreet and Neha, (2020) examined customer satisfaction with E-banking service quality in
public (nationalized) and private sector banks, considering gender and age factors. The review may incorporate studies
exploring E-banking service quality, customer perceptions, and satisfaction levels across different demographic segments.

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 Literature Review
Kapil Kumar Tiwari and Rashmi Somani (2021) investigated personal loans and customer views on the HDFC and SBI banks after which they
collected the available research. It studied finance related personal loan products such as, interest rates, loan application and approval
procedures, quality of customer service and bank brand image for HDFC. Lee, Park, and Heo (2019) suggested that subjective financial
knowledge and credit score perception could be effective in future studies to explore payday loan utilization. Financial literacy and credit
perceptions of an individual influence their borrowing behavior, according to the literature. (Lusardi & Mitchell, 2014). Research made it
clear that financial education programs play a vital role in developing patterns of responsible lending that would reduce dependence on
high-cost financial instruments. Rajeev Kumar stated that, through internet banking apps, there has been an increase in customer power. It
is argued in the literature how much easier and more accessible banking has become through Internet Banking (Liao & Cheung, 2002).
Research proves that there are many factors increasing customers‟ adaption rather than usefulness, ease of use, and security (Davis, 1989).
Across the globe, retail lending has been the most spectacular innovation in the commercial banking sector in recent years. Gone are the
days, when getting a home loan was a tough task. The market is flooded with personal loan institutions, which are competing to attract
customers with a number of offers. Most of the customers are not familiar with the basics of home loans, and are not sure what the best
home loan option is. With various schemes to suit your requirement and with attractive interest rates, these housing finance companies are
offering most attractive finance options for home seekers. (Gaur, 2009). Gupta Tarun (1985), discussed their views in his article about the
marketing concept in the banks. Laurent, C.R. (1982) has emphasized the role of marketing in banking sector. Loan Origination is the process
by which a borrower applies for a new loan, and a lender processes that application. Origination generally includes all the steps from taking
a loan application through disbursal of funds (or declining the application). Loan servicing generally covers everything after disbursing the
funds until the loan is fully paid off (Wikipedia). Banking sector loans are the principal source of capital for small and medium business
ventures in India,

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 Hypotheses Framing

H0: There is no significant association between interest rate and tenure of loan
H0: There is no significant association between amount and time taken for loan
H0: There is no significant association between service and processing of loan

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 Research Methodology
Every project work is based on certain methodology, which is a way to systematically solve the problem or attain its objectives. It is a
very important guideline and lead to completion of any project work through observation, data collection and data analysis.
 Sample Size

 Sample Size of the Project is 200 Respondents for Research to Google Form Questionnaire Through
• Sampling Frame
 The Sample Target Population for HDFC bank Customers.

• Sampling Technique
 Convenience Sampling.
 Respondents selected based on their accessibility and willingness to participate in the study.

• Data Collection Method

 Conducted primary data collection through a structured questionnaire distributed via Google Forms.
 Respondents will collect data form 200 Respondents through Google Form through Questionnaire.

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 Data Analysis
Chi-Square Tests
Asymptotic
Value df Significance (2-sided)
Pearson Chi-Square 4.074a 4 .396
Likelihood Ratio 4.204 4 .379
Linear-by-Linear Association .498 1 .480
N of Valid Cases 200
a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 5.78.

The Pearson Chi-Square value is 4.074 with 4 degrees of freedom, and the significance level (p-
value) is 0.396. Since the p-value is greater than 0.05, we fail to reject the null hypothesis. This
means there is no statistically significant association between the interest rate and the loan
tenure.
Overall, the analysis, based on 200 valid cases, demonstrates that there is no significant
relationship between the interest rate and the loan tenure. This suggests that interest rates
remain independent of the duration of the loan in the dataset analyzed.

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 Data Analysis
Chi-Square Tests
Asymptotic Significance
Value df (2-sided)
Pearson Chi-Square 170.103a 12 <.001
Likelihood Ratio 148.501 12 <.001
Linear-by-Linear Association 86.797 1 <.001
N of Valid Cases 200
a. 9 cells (45.0%) have expected count less than 5. The minimum expected count is .99.

The Pearson Chi-Square value is 170.103 with 12 degrees of freedom, and the significance level
(p-value) is < 0.001. Since the p-value is less than 0.05, the null hypothesis is rejected, and the
alternative hypothesis is accepted. This means there is a statistically significant association
between the loan amount and the time taken for loan approval.

Overall, the analysis, based on 200 valid cases, demonstrates a significant relationship between
the loan amount and processing time. This finding is crucial for understanding delays in loan
approvals and may help optimize loan processing procedures for better efficiency.

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 Data Analysis
Chi-Square Tests
Asymptotic Significance
Value df (2-sided)
Pearson Chi-Square 117.501a 9 <.001
Likelihood Ratio 79.070 9 <.001
Linear-by-Linear Association 37.707 1 <.001
N of Valid Cases 200
a. 5 cells (31.3%) have expected count less than 5. The minimum expected count is .84.

The Chi-Square test was conducted to determine if there is a significant association between
service and the processing of loans. The results show a Pearson Chi-Square value of 117.501 with
9 degrees of freedom and a p-value of < 0.001. Since the p-value is less than 0.05, we reject the
null hypothesis (H₀) and accept the alternative hypothesis (H₁), indicating a statistically significant
association between service and loan processing.
The analysis, based on 200 valid cases, confirms that there is a clear and significant association
between the quality of service and the processing of loans. This finding highlights the importance
of service quality in ensuring efficient loan processing and may help organizations identify areas
for improvement in their loan processing systems.

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 Results

HDFC Bank can improve its personal loan services by making the process simpler and more customer-friendly. The
documentation requirements should be necessary but not too complicated. The bank should focus on quicker loan
disbursement and building better relationships with customers. Using its strong brand reputation, HDFC can
attract more customers through effective promotions like events, cost-efficient marketing tools, and personalized
communication. Setting up a help desk for investment advice and asking for regular customer feedback will help
improve services. Promoting loans through strategic advertisements and using online platforms to simplify the
application process can also make things easier for customers. By focusing on these improvements, HDFC Bank can
provide better service, attract more customers, and stay ahead of the competition.

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 Conclusions and Recommendations

 Now a days personal loans have been catered to range of people unlike years ago. As various schemes of personal loans are
disbursed without complex procedures, the bank must manage its working mechanism in such a way it earns a good return,
where there are no defaulters . to make the customers aware of the schemes and the offers, the bank should position its brand,
market analysis and the customer research.

 HDFC bank is Leading Bank in the country, it provides a variety of products and services to different segments of customers.

 The Bank aims to serve customers from teenagers to senior citizens, hence different products designed to suit specific
requirements of the above.

 Aims to serve all classes of the society from the salaried middle class to the high-income business class. Customers are
categorized and segmented according to their requirements and needs.

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 PROBLEM SOLVING STUDIES - II [PSS-II]

Title of Study: The Role of Corporate Social Responsibility (CSR) in Employee

Satisfaction and Brand Loyalty

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 Problem Definition
 This study is inspired by the ongoing debate among proponents and opponents of CSR about a shift in the adoption of CSR by
Honda Company.
 On the one hand, there is a growing social demand for Honda to take a leading role in meeting society’s needs since these needs
have exceeded the government’s capacity to fulfil them.
 The government is traditionally viewed as the sole agent for development but proponents of CSR argue that businesses should
share this responsibility.
 Considering that Honda depend on society for labour, land or resources, there are growing expectations for them to promote
sustainable development.
 On the other hand, it is argued that companies state their intentions to contribute towards the development of local communities
but translating those intentions to action remains unseen.

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 Objectives

• To study the methods by which companies communicate their CSR to the public and how well does that help in the consumers‟
recall of the brand at the time of purchase.
• To understand the concept of CSR in Honda Motorcycle.
• To know the Honda Group has fulfilled its responsibility towards all stakeholders.
• To suggest factors to retain the customers.
• To identify the factor which is Responsible for dissatisfaction If any
• To analyze the satisfaction of consumer Related to Distribution Channels.

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 Introduction
Customer Relationship Management (CRM) is a strategy for managing all your company’s relationships and interactions with your
customers and potential customers. It helps you improve your profitability. CRM is a customer-oriented feature with service
response based on customer input, one-to-one solutions to customers' requirements, direct online communications with customer
and customer service centers that are intended to help customers solve their issues. It includes the following functions:
Sales force automation, which implements sales promotion analysis, automates the tracking of a client's account history for
repeated sales or future sales, and coordinates sales, marketing, call centers, and retail outlets.

Data warehouse technology, used to aggregate transaction information, to merge the information with CRM products, and to
provide key performance indicators

Opportunity management which helps the company to manage unpredictable growth and demand, and implement a good
forecasting model to integrate sales history with sales projection
CRM systems that track and measure marketing campaigns over multiple networks, tracking customer analysis by customer clicks
and sales.

CRM is expanding outside of the core sales and marketing areas and systems are available that incorporate support and finance data
also into the CRM view that a user gets, enabling a wider holistic view of a customer from one screen for a user.

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 Literature Review

Archie Carroll, 1979 defined the social responsibility is set of economic, legal, ethical and discretionary expectations of society
towards the business organizations operating within its premises. By seeing the history & past trend of CSR, Caroll’s model
analysis in global context, indicate the three emerging alternatives of corporate social responsibility: conception of
responsibility, global corporate citizenship, stakeholder management practices.

Bradshaw, 1981 defined the overriding role of corporate management is to meet people’s needs with professional skills,
continue to respond to the market place, produce quality goods at the lowest possible cost by efficient and sustainable use of
resources.

Kilcullen & Kolstra, 1999 has told corporate social responsibility indicates degree of moral obligation that may be ascribed to
corporations beyond simple obedience to the laws of the state. Hick, 2000 conceptualizes, corporate social responsibility
revolves around the relationship between the business and the society it indicates the responsibilities and determines the
business behavior towards its stakeholders

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 Literature Review
Kok et al, 2001 has told the business is ethically and morally obliged to benefit its society. To achieve this, the business besides
capitalizing on its economic goals, it shall commit its resources for the well being of the society and its people.

Nigel Sarbutts (2003), the paper explored the pattern of performing CSR by small and medium sized companies his research
depicted that a structured approach to managing corporate reputation and profit maximization of SME’s through CSR. The
societal activities of small and medium sized companies are based on their cost & Benefit Analysis. Small Corporation struggle
for more reputation and minimization of risk, for them CSR comes as a ray of hope. Large companies have so many resources for
implementing CSR activities but theses have fewer resources. It can be a barrier for them to stay in the market.

So, in that situation by imparting much information, proper utilization of resources, doing well for businesses, SME’s & small
units can minimize their risk and manage CSR. Mr. Fredrick Ma, secretary of financial services 2004, in his speech he explored
the concept of CSR on the basis of survey of 1500 business leader attending the world economic forum in bevos. In which 5%
leaders said that CSR is important for the success of business, while 24% said CSR is not important but the shareholder’s interest
is most important for the businesses, but for him, CSR and corporate governance are complementary to each other.

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 Hypotheses Framing

H0: There is no significant association between influence company image and contribution in CSR activities
H0: There is no significant association between minimum contribution and attention to CSR policies.
H0: There is no significant association between awareness of CSR activities and dealing in Honda

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 Research Methodology
Every project work is based on certain methodology, which is a way to systematically solve the problem or attain its objectives. It is
a very important guideline and lead to completion of any project work through observation, data collection and data analysis.
 Sample Size

 Sample Size of the Project is 200 Respondents for Research to Google Form Questionnaire Through
• Sampling Frame
 The Sample Target Population for Honda Customers.

• Sampling Technique
 Convenience Sampling.
 Respondents selected based on their accessibility and willingness to participate in the study.

• Data Collection Method

 Conducted primary data collection through a structured questionnaire distributed via Google Forms.
 Respondents will collect data form 200 Respondents through Google Form through Questionnaire.

.
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 Data Analysis
Chi-Square Tests
Asymptotic
Value df Significance (2-sided)
Pearson Chi-Square 7.689a 9 .566
Likelihood Ratio 7.950 9 .539
Linear-by-Linear Association .436 1 .509
N of Valid Cases 199
a. 1 cells (6.3%) have expected count less than 5. The minimum expected count is 4.97.

The Chi-Square test results indicate no significant relationship between the variables being
analyzed. The Pearson Chi-Square value is 7.689 with 9 degrees of freedom and a p-value of
0.566, which is greater than the standard significance level of 0.05. Similarly, the Likelihood Ratio
(7.950, p = 0.539) and Linear-by-Linear Association (0.436, p = 0.509) also suggest no statistically
significant association.
The analysis included 199 valid cases, with only one cell (6.3%) having an expected count below 5,
which is within acceptable limits for the Chi-Square test. This means the variables are likely
independent and do not show a meaningful relationship in this dataset

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 Data Analysis
Chi-Square Tests
Asymptotic Significance
Value df (2-sided)
Pearson Chi-Square 2.926a 3 .403
Likelihood Ratio 2.941 3 .401
Linear-by-Linear Association .437 1 .508
N of Valid Cases 199
a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 11.31.

The Chi-Square test results show no significant relationship between the variables analyzed. The
Pearson Chi-Square value is 2.926 with 3 degrees of freedom and a p-value of 0.403, which is higher
than the standard significance level of 0.05. Similarly, the Likelihood Ratio (2.941, p = 0.401) and
Linear-by-Linear Association (0.437, p = 0.508) also indicate no statistically significant association.

The analysis includes 199 valid cases, and all cells have expected counts greater than 5, ensuring the
test's validity. This means there is no meaningful connection or relationship between the variables in
this dataset

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 Data Analysis
Chi-Square Tests
Asymptotic
Significance (2-
Value df sided) Exact Sig. (2-sided) Exact Sig. (1-sided)
Pearson Chi-Square .351a 1 .553
Continuity Correctionb .196 1 .658
Likelihood Ratio .352 1 .553
Fisher's Exact Test .652 .330
Linear-by-Linear Association .349 1 .554
N of Valid Cases 198
a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 29.97.
The Chi-Square test results indicate no significant relationship between the variables being analyzed. The Pearson Chi-
Square value is 0.351 with 1 degree of freedom and a p-value of 0.553, which is greater than the standard significance
level of 0.05. The Continuity Correction for 2x2 tables (0.196, p = 0.658), Likelihood Ratio (0.352, p = 0.553), and Linear-
by-Linear Association (0.349, p = 0.554) also show no significant association. Fisher's Exact Test results (p = 0.652 for two-
sided and p = 0.330 for one-sided tests) confirm the lack of a meaningful relationship. The dataset includes 198 valid
cases, and all cells have expected counts greater than 5, ensuring the validity of the test. Overall, the results suggest no
statistically significant connection or association between the variables in this analysis.

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 Results

To ensure that the firm may thrive on a long-term basis, while guaranteeing that all shareholders are treated fairly, CSR has made
great strides in India. Businesses, inclusivity, and environmental sustainance have all been effectively integrated. Companies have
shown time and time again that they can have a substantial impact on society and raise the standard of living for everyone via a
variety of proactive and long-term efforts. Corporate social responsibility (CSR) is more than just a fad. An effective CSR plan allows
companies to stay viable to the next generation even while assisting people in need all across the world.
.

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 Conclusions and Recommendations
 Due to better customer relationship and better service most of the customer shop through Honda Company and find it easy to
operate.

 Customer find very easy to operate the website. Sometimes they face problem in the sale as the product goes out of stock
instantly.
 Honda Company allow its users to return products if unsatisfied within 30-day period with full refund of money or exchange for
another product.
 This allows customers to shop online without worrying about the risks involved. It uses the Wallet feature to debit the refund
money that can be used to make a purchase from the website.
 Honda Company has built itself on the core foundations of reliability, quickness, credibility, variety and quality. As customer
relationship is important for every company.
 Honda Company gives best discount and offer to attract customer. After every delivery Honda Company also ask for feedback to
every customer.
 hence customer relationship management is very effective.

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 References PSS-I
Research Papers
Websites:-
® http://www.deal4loans.com/HDFC -personal-loan-eligibility.php
® https://www.google.co.in/search?biw=1211&bih=678&q=HDFC

+bank+personal+loans&oq=HDFC +personal+loans&gs_l=psy- ab.3.0.0i7i30k1l2j0j0i7i30k1.226427.232111.0.233884.16.10.0.0.0.0.284.1578.0j6

j2.8.0....0. 1.1.64.psy-
ab..8.8.1562...0i22i30k1j0i8i7i30k1j0i13k1.0.xoBHsWc5JHU
® https://www.ibef.org/industry/banking-india.aspx
® http://economictimes.indiatimes.com/topic/personal-loan
® http://www.businessdictionary.com/definition/personal-loan.html
® http://kalyan-city.blogspot.in/2011/02/what-is-bank-introduction-definition.html
® https://www.paisabazaar.com/personal-loan/

Company Websites:-
® https://www.HDFCbank.com/about-us
® https://www.HDFCbank.com/retail/loans/personal-loan/features-benefits.

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 References PSS-II
Research Papers
BOOKS
 Philip Kotler, Keller,Koshy & M. Jha, 2010, Marketing Management, Pearson Education

 Araña, J., & León, C. (2005a). Consumers’ valuation of corporate social responsibility: A stated preference approach. Unpublished
manuscript,University of Las Palmas de Gran Canaria, Canarias, Spain.
 Bhattacharya, C., & Sen, S. (2003). Consumer-company identification: A frameworkfor understanding consumers‟ relationships
with companies. Journal of Marketing, 67(2), 76-88.
 Philip Kotler, Nancy Lee, 2003, Corporate Social Responsibility: Doing the Most Good for Your Company and Your Cause, Prentice
Hall.
 Etile Fabrice, Teysssier Sabrina (2011), Corporate Social Responsibilityand the Economics of Consumer Social Responsibility,
research paper, University of Carolina.

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 Questionnaire
PSS-1
Age of Respondents
Below 30
31 to 40
41 to 50
Above 50

Occupation of respondents
Business
Service
Profession

Annual Income of the Respondents

< 1.8
1.8 to 2.4
2.4 to 3.6
>3.6

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 Questionnaire
Interest Rate of the taken personal loan?
5-10 %
10-12%
12 - 15%
Above 15 %
Tenure of the Loan?
1 year
2 year
3 year
4 year
More than 4 year
Reason for availing personal loan?
Consumer durables
Emergency
For paying other loan
For vacation tour
Tax benefit
Marriage/ other rituals

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 Questionnaire

Which Interest Rate Does You Prefers?

Flat rate
Floating Rate
Amount of Loan Applied For
1 to 5
5 to 10
10 to 20
>20
Time Taken for Sanctioning Personal Loan of HDFC Bank.
Upto 7
8 to 15
16 to 20
21 to 30
>30

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 Questionnaire
How did you come to know about Personal Loan of HDFC Bank.
HDFC Bank Staff
Loan Consultant
Newspaper
TV
Internet
Friends
Relatives
Have you face any difficulty during taking the loan?
Yes
No
Are you satisfy with the employee’s behavior of the HDFC Bank?
Strongly agree
Agree
Disagree
strongly disagree

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 Questionnaire
Are you satisfy with the interest rate charges by your bank?
Strongly agree
Agree
Disagree
strongly disagree
Do you agree that your bank loan processing is fast?
Strongly agree
Agree
Disagree
strongly disagree
Are you aware all terms and conditions of Personal Loan of HDFC Bank?
Yes
No
Do you satisfy with the after Personal Loan of services provided by HDFC Bank are best as compare to other bank?
Strongly agree
Agree
Disagree
strongly disagree

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 Questionnaire
PSS-2
Are you aware about CSR activities done by Honda 2 wheeler company?
Yes
No
Do you know any CSR activities of Honda Company?
Yes
No
Would CSR influence your dealing with Honda Company?
Yes
No
Do you know about the CSR reports of the Honda Company?
Yes
No
Do you know the minimum contributions for CSR out of Profits of Honda?
Yes
No

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 Questionnaire
Do you read Annual reports of the Honda Company?
Yes
No
Do you know the latest CSR notification given by RBI?
Yes
No
How much attention do you pay to CSR policy of a company as a customers?
Not Important
Important
Very Important
Don’t Know about CSR
How CSR practices influence Company’s image in your opinion?
Favorably
Rather Favorably
Negatively
Rather Negatively

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 Questionnaire

Where do you think the Honda Company should contribute more as a CSR activity?
Educational Development
Hospitality Development
Environmental Development
Sutainable Development

xx
Internship / Employment Offer Letter

xx
Thank You!