Strategy Map Collection

Presented by You Exec

 Simple Strategy Map Diagram

What processes should we

prioritize excelling at to
satisfy our customers?

What do our customers

expect from us ?

If we succeed, how will What are ways our

we be perceived by our organization can learn
main stakeholders ? and improve to succeed?

Financial Perspective Customer Perspective Process Perspective People Perspective

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 Simple Strategy Map Diagram

What processes should we

prioritize excelling at to
satisfy our customers?

What do our customers

expect from us ?

If we succeed, how will What are ways our

we be perceived by our organization can learn
main stakeholders ? and improve to succeed?

Financial Perspective Customer Perspective Process Perspective People Perspective

1
 Simple Strategy Map Diagram

What processes should we

prioritize excelling at to
satisfy our customers?

What do our customers

expect from us ?

If we succeed, how will What are ways our

we be perceived by our organization can learn
main stakeholders ? and improve to succeed?

Financial Perspective Customer Perspective Process Perspective People Perspective

1
 Simple Strategy Map Diagram

What processes should we

prioritize excelling at to
satisfy our customers?

What do our customers

expect from us ?

If we succeed, how will What are ways our

we be perceived by our organization can learn
main stakeholders ? and improve to succeed?

Financial Perspective Customer Perspective Process Perspective People Perspective

1
 Comparative Strategy Map Diagram

Revenue growth
Revenue growth Productivity improvement
Financial Performance pushes up top line annually increase bottom line
and productivity
improvement

Better value
Customer acquisition and sell to Retain customers and build
Customer Growth groups instead of individuals a culture of customer contact
props to our
customers

Processes Excellence Operational Products Marketing Sales Manage as well as

improve processes

People are the

Human capital: having the right Culture of performance
Organizational Culture people in the right positions and accountability
building blocks of
our organization

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 Simple Flow Strategy Map

Financial Performance Reduce costs Increase profit Increase revenue

Improve customer
Customer/Marketing Growth experience
Increase awareness

Improve Internal Improve quality Improve product

Internal Business Process efficiency
Increase acquisition
of consultations and service

Optimize human Improve through

Learning & Growth Enhance expertise Optimize technology
resources leadership

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 Strategy Map to Improve Financial Value

Innovation
Core Values Business Financial Value

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Skills & Knowledge Customer Management Operational Excellence

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Tools & Technology Operational Customer Retention Growth Strategy

Insert more details here Insert more details here Insert more details here Insert more details here

Culture & Organization Regulatory Product Leadership Productivity Strategy

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Financial Perspective Customer Perspective Process Perspective People Perspective

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 Strategy Map for Financial Measures & Drivers

Existing Market New Market Reputation

Financial
Insert additional details here Insert additional details here Insert additional details here

Revenue Growth Cost Reduction Asset Utilization

Customer
Insert additional details here Insert additional details here Insert additional details here

Enhance Customer Relationship Enhance Supplier Operations

Internal
Insert additional details here Insert additional details here Insert additional details here

Enhance Employee Capabilities Enhance Employee Motivation Enhance Employee Alignment

Learning
Insert additional details here Insert additional details here Insert additional details here

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 Strategy Map for Customer Financial Process

Maximize value
Financial Process Result for our shareholders

Exceed customer
Inspire loyalty
Customer Process Result expectations

Create quality Improve operational Improve process quality

Internal Processes partnerships process and efficiency and effectiveness

Recruit top Train and onboard

Learning and Growth notch talents employees well

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 Strategy Map for Customer Results & Organizational Capabilities

This is a sample text. You simply add

Insert more
Financial Results your own text and description here.
details here
This text is fully editable.

This is a sample text. You simply add

Insert more Insert more
Customer Results your own text and description here.
details here details here
This text is fully editable.

This is a sample text. You simply add

Insert more Insert more
Processes Result your own text and description here.
details here details here
This text is fully editable.

Organizational This is a sample text. You simply add

Insert more
your own text and description here.
Capabilities details here
This text is fully editable.

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 Strategy Map for Business Processes

1 Financial Result
Insert more
Add your own text
details here
& description
here.

2 Customer Result Insert more Insert more

Add your own text
details here details here
& description
here.

3 Processes Results Insert more Insert more Insert more

Add your own text
details here details here details here
& description
here.

4 Organizational Result
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Add your own text
details here details here
& description
here.

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 Strategy Map to Improve Efficiency

Insert more Increase Insert more

Financial
details here Profitability details here

Insert more Insert more

Customer details here
details here

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Internal Process
details here details here

Insert more Insert more

Organization Capacity
details here details here

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 Strategy Map to Improve Cost Structure & Enhance Value

Learning Integrity Motivation Partnership Knowledge Excellence Balance

Increase Workforce Effectiveness

Internal Product development Strategic partnerships Staffing flexibility Reduced production costs

Customer Price point User experience Customer service Brand reputation Reliability Company image

Financial Expansion opportunities Enhanced workforce value Improved cost structure

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 Strategy Map Quality Cultural & People Development

Insert Text Insert Text Insert Text Financial Perspective

Insert Text Insert Text Insert Text Insert Text Customer Perspective

Insert Text Insert Text Insert Text Internal Perspective

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Insert Text Insert Text Insert Text Learning Perspective

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 Strategy Map Financial Customer Transformation

Organization Goals

You simply add your own You simply add your own You simply add your own
Financial text and description here text and description here text and description here

You simply add your own You simply add your own You simply add your own
Customer
text and description here text and description here text and description here

You simply add your own You simply add your own
Internal Process text and description here text and description here

You simply add your own You simply add your own You simply add your own
Learning & Growth
text and description here text and description here text and description here

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 Strategy Map Long Term Shareholder Value

Financial
Long-term
Revenue growth Productivity
shareholder value

Customer
Customer Reliable Value for
Innovative product
experience delivery money

Internal Process
Internal Optimize Staffing Flexible
Technology partnership
product development sales channels schedules manufacturing

Learning & Growth Stable high Partners with Optimal

workforce the customers staffing schedules

Integrate key
High Level Medium Level Low Level technology

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 Strategy Map Example – Detailed View Part 1

Productivity Long-term Shareholder Value

Growth
Financial

Strategy Strategy

Improve Cost Structure Increase Asset Utilization Revenue Opportunities Enhance Customer Value

Customer Value
Customer

Preposition

Price Quality Availability Selection Function Service Partnership Brand

Operations
Customer Management Innovative Processes Regulatory And Social
Management
Process

Supply Production Selection Opportunity Identification Environment Safety

Distribution Acquisition R&D Portfolio And Health
Learning

Human Capital Information Capital Organization Capital

Skills, Training, Knowledge System, Databases , Networks Skills, Training, Knowledge, Teamwork

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 Strategy Map Example – Detailed View Part 2

Productivity Strategy Revenue Growth Strategy

Perspective
Financial

Retain high
Improve cost structure Increase market share
value customers

Product/Service Attributes Relationship Image

Perspective
Customer

Selection is outstanding: The brand is trusted and

Resolve issues promptly Partnership with customer
Product line is reach the quality is excellent

Operations Management Customer Management Processes Innovative Processes Regulatory & Social Processes
Perspective

Processes
Internal

Develop, adopt, maintain Correspond to customers Embrace new tools

SMS strategy building
company processes need and expectations and technologies

Human Capital Information Capital Organization Capital

Perspective
Growth

Invest in new technologies;

Invest in Training Reinforce corporate culture
research & development

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 Strategy Map – Financial Perspective

Financial Perspective

Productivity Strategy Revenue Growth Strategy

Retain high
value customers
Improve cost structure
Increase
market share

Cost structure, asset utilization Customer value, revenue opportunities

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 Strategy Map – Customer Perspective

Customer Perspective

Product/Service Attribute Relationship Image

Resolve issues promptly

Continuously communicative
The brand is trustworthy
and personalized service

Accessible price point

with great selection

Price, quantity, availability,

selection, functionality, service Service, partnership Brand identity

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 Strategy Map – Internal Perspective

Internal Perspective

Product & Service Customer Management Innovation Processes Regulatory & Societal

Develop, adopt and

Correspond to customers Embrace new tools
maintain company SMS strategy building
need and expectations and technologies
processes

Price, quantity, availability, Processes that enhance Processes that create new Processes that improve
selection, functionality, Customer value product and services communities & environment
service

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 Strategy Map – Growth Perspective

Growth Perspective

Human Capital Information Capital Organization Capital

Invest in new Reinforce the

Invest in training Technologies (R&D) Corporate culture

Skills, training, knowledge

System, databases, networks Skills, training, teamwork

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 Strategy Execution – Change Agenda

Present Future
What we are doing ?

Financial Insert more details or description here. Insert more details or description here.

Customers Insert more details or description here. Insert more details or description here.

Product Insert more details or description here. Insert more details or description here.
What we are getting ?

Locations Insert more details or description here. Insert more details or description here.

Employees Insert more details or description here. Insert more details or description here.

Culture Insert more details or description here. Insert more details or description here.

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 Strategy Map – Strategic Objective & Measure

Present Future Objective Measure

Insert additional details. Insert additional details. Insert additional details. Insert additional details.

Financial Insert additional details. Insert additional details. Insert additional details. Insert additional details.
What We’re Doing

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Customer Insert additional details. Insert additional details. Insert additional details. Insert additional details.

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Product & Service Insert additional details. Insert additional details. Insert additional details. Insert additional details.
What We’re Getting

Insert additional details. Insert additional details. Insert additional details. Insert additional details.

Insert additional details. Insert additional details. Insert additional details. Insert additional details.

People & Process Insert additional details. Insert additional details. Insert additional details. Insert additional details.

Insert additional details. Insert additional details. Insert additional details. Insert additional details.

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 Balanced Scorecard Perspective

Objectives --- --- --- --- Objectives --- --- --- ---

KPI’s --- --- --- --- KPI’s --- --- --- ---

Targets --- --- --- --- Targets --- --- --- ---

Initiatives --- --- --- --- Initiatives --- --- --- ---

Financial Internal

Customer Learning
Objectives --- --- --- --- Objectives --- --- --- ---

KPI’s --- --- --- --- KPI’s --- --- --- ---

Targets --- --- --- --- Targets --- --- --- ---

Initiatives --- --- --- --- Initiatives --- --- --- ---

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 Balanced Scorecard Indicator Dashboard

How we maintain our learning and growth strategies Initiatives and strategies designed to increase internal
performance

Internal Processes
Objectives Target Current Objectives Target Current
Financial

Maintain Probability +.06% -.05% Paperless Office Efforts 80% 90%

Reduce Operating Costs +60k -35 Centralize IT 88% 80%

Minimize Debt 500k red 400k red Fill Empty FTEs 0 empty 19 empty

Efficient Billings 5 days 4 days Employee Retention 5% attr. 3% attr.

Vision,
Goals, and
How we increase success and maintain our strategies Strategies How we maintain our learning and growth strategies

Learning & Growth

Objectives Target Current Objectives Target Current
Customer

High Cast 5.4/3 5.5/3 Open New Regions 5 New 2 New

Retain Customers 450 448 Reduce Operating Costs -20k -30k

Fulfill Customer Needs 5/10 4.5/10 Recruit Partners 15 New 19 New

Loyalty Program 28% repeat 35% repeat Innovative Products 5 New 1 New YTD

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 Balanced Scorecard Perspective – Financial

Financial Perspective

Objectives Insert score here Insert score here Insert score here Insert score here

KPI’s Insert score here Insert score here Insert score here Insert score here

Targets Insert score here Insert score here Insert score here Insert score here

Initiatives Insert score here Insert score here Insert score here Insert score here

To succeed financially, how should we be perceived by our main stakeholders?

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 Balanced Scorecard Perspective – Customer

Customer Perspective

Objectives Insert score here Insert score here Insert score here Insert score here

KPI’s Insert score here Insert score here Insert score here Insert score here

Targets Insert score here Insert score here Insert score here Insert score here

Initiatives Insert score here Insert score here Insert score here Insert score here

To achieve our vision, how should we be perceived by our customers?

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 Balanced Scorecard Perspective – Internal Processes

Internal Processes

Objectives Insert score here Insert score here Insert score here Insert score here

KPI’s Insert score here Insert score here Insert score here Insert score here

Targets Insert score here Insert score here Insert score here Insert score here

Initiatives Insert score here Insert score here Insert score here Insert score here

To satisfy our stakeholders and customers, what business processes must we excel at ?

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 Balanced Scorecard Perspective – Learning & Growth

Learning & Growth

Objectives Insert score here Insert score here Insert score here Insert score here

KPI’s Insert score here Insert score here Insert score here Insert score here

Targets Insert score here Insert score here Insert score here Insert score here

Initiatives Insert score here Insert score here Insert score here Insert score here

To achieve our vision, how we will sustain our ability to change and improve?

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 Balanced Scorecard Indicator Dashboard

Financial Indicator Customer Indicator

Objectives Target Current Objectives Target Current

Maintain probability + 0.6% - 0.5% High cast 5.4/3 5.5/3

Reduce cost of
+ 60% - 35 Reduce customers 450 448
operations

Fulfill customer
Minimize debt 500K 400K 5/10 4.5/10
needs

Efficient billings 5 days 4 days Loyalty program 28% repeat 35% repeat

How can we maintain our current financial prosperity How can we increase our success and improve our strategies

High
Level Medium Level Low Level

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 Balanced Scorecard Indicator Dashboard

Internal Processes Learning & Growth

Objectives Target Current Objectives Target Current

Paperless office 80% 90% Open New Regions 5 new 2 new

Centralized IT 88% 80% Reduce Costs - 20K - 30K

Empty FTE’s filled 0 empty 19 empty Recruit Partners 15 new 19 new

Employee retention 5% attr. 3% attr. Innovation Product 5 new 1 new

What are our initiatives designed to improve internal processes How can we encourage and further growth and expansion

High
Level Medium Level Low Level

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