Building And Sustaining Relationships In Retailing Retail Management: The Strategic Approach Service Operations Management; The world of service Service Operations Management Framing service operations Procurement Principles : Project Procurement Procurement Principles : Key areas in Negotiation Lean Six Sigma Process Improvement Tools and Techniques: Design of Experiments Lean Six Sigma: Process Improvement Tools and Techniques Evolution of Selling Models that Complement the Marketing Concept Selling Today: Developing Personal Selling Philosophy Logistics management: Sourcing and procurement Logistics future challenges and opportunities Reviewed FBCE_Ch13.Union Management Issues Reviewed FBCE_Ch14.Marketing Providing Value 
