Quality Policy
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The document discusses quality policy and how to implement an ISO 9001:2008 quality policy. It defines quality policy as a statement of intent by an organization reflecting its commitment to produce quality products and services resulting in customer satisfaction. It provides guidelines for drafting an organizational quality policy, including outlining the business in the first paragraph, committing to customer satisfaction and continual improvement in the second paragraph, and approving and signing the policy by top management. Contact information is given for assistance with ISO 9001:2008 documentation, reviews, audits, certification, and training.
Quality Policy
- 1. Quality Policy Implementing ISO 9001:2008 begins with Quality Policy
- 2. WHAT is Quality Policy? “Quality can be defined as the ability of the product, service or process to provide the intended value by fulfilling the needs and requirements of the customer or users and gives them a sense of satisfaction.” The set of basic principles and associated guidelines, formulated and enforced by the management of an organization, to direct and limit its actions in pursuit of long-term objectives. Policy is a Statement of intent. Quality Policy is a STATEMENT OF INTENT made by the Organization reflecting its commitment to produce quality product or deliver quality services resulting in customer satisfaction . Quality Policy + =
- 3. Quality Policy should contain a Framework to set Quality Objectives WHAT Parameters are addressed in Quality Policy? 1 COMITMENT TO QUALITY OF PRODUCT CONTINUAL IMPROVEMENT 3 CUSTOMER SATISFACTION 2 4 EMPLOYEE SATISFACTION STATUTORY REQUIREMENTS 5
- 4. HOW to draft organizational Quality Policy? • First paragraph can outline the Organizations Business. • Second paragraph can be commitment statement on customer satisfaction, Continual improvement, Organizations Quality goals. • There can be few bullet points to validate the commitment statement. • Quality Policy should be approved and signed by the top management. Quality Policy Chairman
- 5. CONTACT us for ISO Initiatives Contact Mr. G. Sreedharan for the following ISO 9001:2008 needs Email: [email protected] Can Assist in the following areas Documentation Document Review Internal Audits Certification Process Awareness Training Sessions