Organization / Workplace

Location

Occupation

Industry

Technology / Software / Internet

About

11 years of rich experience in the Technology arena with a strong academic base. I possess in- depth knowledge of Service Desk Operations, Service Operation, Service Performance, working of technology technical teams, Planning and Co-Ordination, Process Implementation, Asset Management, Incident Management process (Major Incidents Manager (Banking Environment), Event Management (Alerts), Critical Incident Manager, Handling High severity incidents or High priority incidents Adverse impact analysis), Change Management (Change request), Problem Management process (cause analysis), Service request Management, Service Catalog, Service Management, End User Computing, Service Availability, Sing...