Customer service is today's competitive battleground. People want to communicate with companies the way they communicate with their friends and family, with ease and in any channel they see fit. They also want to use the least amount of effort to resolve their customer service issues. This could mean completing an interaction from a mobile device, using their preferred channel and/or just getting their issue resolved quickly.
Enghouse Interactive focuses on creating customer service environments which create loyal customers and provides companies with solutions that are easy to use, deploy and provide a low TCO.
Customer service is today's competitive battleground. People want to communicate with companies the way they communicate with their friends and family, with ease and in any channel they see fit. They also want to use the least amount of effort to resolve their customer service issues. This could mean completing an interaction from a mobile device, using their preferred channel and/or just getting their issue resolved quickly.
Enghouse Interactive focuses on creating customer service environments which create loyal customers and provides companies with solutions that are easy to use, deploy and provide a low TCO.
