Extending Splunk to Business use cases with Process Mining
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This document discusses extending Splunk to business use cases through dynamic process mining. It notes that every line of business now generates millions of events per day and process mining can help gain transparency into complex processes and drive continuous improvement. The document introduces Splunk Business Flow for visualizing end-to-end business processes across systems to identify bottlenecks and opportunities for optimization. It provides an example use case of an organization using it to gain visibility into customer order issues.
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Extending Splunk to Business use cases with Process Mining
- 1. © 2018 SPLUNKINC.© 2019 SPLUNK INC. Extending Splunk to Business Use Cases With Dynamic Process Mining
- 2. © 2018 SPLUNKINC. During the course of this presentation, we may make forward-looking statements regarding future events or the expected performance of the company. We caution you that such statements reflect our current expectations and estimates based on factors currently known to us and that actual events or results could differ materially. For important factors that may cause actual results to differ from those contained in our forward-looking statements, please review our filings with the SEC. The forward-looking statements made in this presentation are being made as of the time and date of its live presentation. If reviewed after its live presentation, this presentation may not contain current or accurate information. We do not assume any obligation to update any forward looking statements we may make. In addition, any information about our roadmap outlines our general product direction and is subject to change at any time without notice. It is for informational purposes only and shall not be incorporated into any contract or other commitment. Splunk undertakes no obligation either to develop the features or functionality described or to include any such feature or functionality in a future release. Splunk, Splunk>, Listen to Your Data, The Engine for Machine Data, Splunk Cloud, Splunk Light and SPL are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. © 2018 Splunk Inc. All rights reserved. Forward-Looking Statements
- 3. © 2019 SPLUNKINC. The Case For Data-Driven Business Operations
- 4. © 2019 SPLUNKINC. Every LOB is Now Powered by Applications Generating Millions of Events per Day Supply Chain Customer Service Sales Logistics Finance EVERY LOB IS NOW A “DIGITAL BUSINESS”
- 5. © 2017 SPLUNKINC. Orders In Financial Processes Service Escalations Customer Experience Process Mining Is Emerging as a Solution for Business Data can drive continuous improvement and operational excellence
- 6. © 2019 SPLUNKINC. Gaining Transparency Into Complex, High Volume Processes is Challenging Processes are fluid, need to constantly update and model data Data spans disparate systems, difficult to collect Processes lack real- time visibility, slow feedback loop
- 7. © 2019 SPLUNKINC. Bottlenecks Fallout? Completion Rates?Cycle Times?
- 8. © 2019 SPLUNKINC. ► With the explosion of digital transformation, many organizations are struggling to deliver operational excellence ► Process mining techniques can help to improve operational performance Key Business Benefits of Process Mining Reduced costs Reduced cycle time (and effort) Improved completion rates
- 9. © 2019 SPLUNKINC. Introducing Splunk Business Flow
- 10. © 2019 SPLUNKINC. Introducing Splunk Business Flow
- 11. Addressing a WideVariety of Use Cases Digital / Customer Experiences Financial Services Retail Telecommun- ications Healthcare Trade Processing Order-to- Fulfillment Order-to- Activation Patient Experience Back Office Applications Accounts Payable - Order-to-Cash Processes Supply Chain Management Call Center Escalation IT Applications Service Ticket Flow Application Tracing
- 12. © 2019 SPLUNKINC. ► Gain end-to-end visibility into operations across the customer experience ► Investigate complex customer order issues without delays ► Track current order status across multi-tiered enterprise systems Otto Group “ With Business Flow, it’s the first time that we can have a look into the living system. It’s like you’re using an X-Ray machine into your software. Business Flow can help us find out where are we losing time and losing time often means losing money.” – Andre Pietsch, Product Manager, Otto Group ONLINE SERVICES– BUSINESS ANALYTICS
- 13. © 2019 SPLUNKINC. Getting Started Identify the data source(s) that define the business process1 Build the flow model by defining the correlating identifier(s) and process steps 2 Empower business operations users to visualize, explore and generate insights (publishing) 3
- 14. © 2019 SPLUNKINC. Splunk Business Flow Demonstration
- 15. © 2019 SPLUNKINC. Thank You