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Get Satisfaction at Dreamforce
 
Get Satisfaction's original pitch
 
We're All Collapsitarians Now
 
The End of Obsolescence
 
Customer Service is the New Marketing (Web2Expo)
 
Introduction: Customer Service is the New Marketing
 
Alex Frankel: Living the Brand
 
Geek Squad: Marketing is a Tax You Pay for Being Unremarkabe
 
Virgin's Crown Jewels: Great Customer Service
 
Zappos lessons: Building a Customer-Focused Culture
 
Be Like the Internet - 8 steps to success in a post 2.0 world