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Profit Focused Customer Care: Seven Proven Strategies 091509
Implementation of a Virtual Customer Care Program: How to Guarantee Success 093009
How Quicken Loans Uses Social Media To Strengthen Customer Relationships 102510
Home Based Call Centers Retail Survival Tool 021709
Customer Experience Management: The Key to Continued Business Growth and Success 110910
Brand Experience Management Sally Hurley VIPdesk 093010
Become A Company Customers Love and Can't Live Without Jeanne Bliss 072810
Recruiting Managing and Training Remote Customer Service Agents 060209
Reduce Call Center Operations Costs and Increase Operational Efficiency Sally Hurley VIPdesk 042209
Social Media: How it Fits Into Your Customer Marketing and Retention Strategy 051110
Incorporating Social Media and Customer Service Mary Naylor VIPdesk Blake Cahill Visible Technologies 040610
Home Based Agents The Crown Jewels of Customer Service Sally Hurley VIPdesk_Jack Heacock Telcoa_052710
Integrating Social Media Into Your Contact Center Mary Naylor 061510
Home-Based Call Centers: Retail Survival Tool for 2009 and Beyond