lemontree donor-centric dcc lemontreefundraising donor relationships fundraising donor journey joel nicholson sustainable fundraising donor centricity collective australian fundraising marketsoft retention cpa endear me nfp donors donor centricity customer-centricity data quality win me back clv data-driven marketing cerebralpalsyalliance customer centricity donorcentric peter fader customer lifetime value acquisition fundraising managers marketing agility crm reactivation customer loyalty cccc customer understanding kara every brady corporation brady australia marketing automation ruth wicks market context attrition cash retention more strategic regular giving non-bequest andrew sabatino donor republic welcome me jurlique marketsoft services adma adma global forum 2013 customer data data access agile data services segmentation behavioural data personalisation data privacy jeff evans customer-centricity collective fundraisingmanagers starlight starlight childrens foundation donor roi loyalty collaboration lead generation brand lifetime value e-commerce strategic advantage data-driven guide dogs greenpeace tanya scamarcia amex customer retention engagement big data charity make a wish marketing data ncoa scott nicholson lemontree fundraising values motivation identity dr adrian sergeant mark jenkins resurg group business intelligence packaged analytics analytics benchmarking customer contact donor centicity performance groups jazzmin farey barnardos australia innovation renew me social media gina ledynak l&a social media social strategy social channels targeting social digital presence adam drinan synergy fundraising conversr vikram chowdhary the fred hollows foundation digital marketing fhf areaten jeremytang luke bridges greechat lisamiller joelnicholson tlc career collaborate connect customer nps fundraising manager nps scoring sustainability leisha hanekroot
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