Rob Van Den Dam

social media telecom big data mobile consumer survey business model customer experience analytics consumer sentiment industry outlook broadband loyalty scenario ott customer advocacy digital ecosystem future mobile data trends collaboration telecommunications c-suite consumer empowerment internet of things cloud social empowerment industry convergence disruptions consumerism innovation digital trust video advertising broadcast 5g edge computing ai consolidation over-the-top connected consumer empowered south africa smarter industries customer survey advocacy social network smart over the top lte citizin journalism digital native iptv scenario envisioning 2015 digital giants iot watson cognitive digital video experience consumer experience platform economics digital transformation 2020 platform api content media ad fraud blockchain media advertising telecom publisher fake news crypto industry 4.0 vr ar covid19 network slicing iot robotics user generated revenue model communications industry outlook social media data china smart phone empowerment consumer mobile internet app stores cognitive systems software defined environments reputation word of mouth market trends ecosystems technology cognitive computing brand loyalty cognitive operational efficiency economy of things digital invaders disrupters