Eddie Vidal

south florida hdi eddie vidal @eddievidal hdi #soflahdi metrics eddievidal itil 2011 service delivery leadership it service management university of miami customer service employee engagement recognition appreciation itsm itsmf teamwork leadership development hdiconf2013 soflahdi customer support surveys #thinkhdi it service support motivation team building itil conference maximizer incident management service management dashboard information communication technology information technology analyst of the year desktop support technician of the year team leader fusion 12 service quality peopletek call monitoring communications plan measurement performance dashboard customer experience thinkhdi case study cherwell software it value value help desk local chapter mobility rae ann bruno @thinkhdi mentoring communication csi #hdiconf14 thinkdhi engagement #lco13 #thinkhdi @eddievidal lco summit fusion 14 jennyrains hdiresearch smfusion12 hdiconf2014 continual service improvement itil2011 vchapter carnival cruise lines business technology technology bmc software mobile computing criss scruggs organizational change transparency accountability transformation social media social media marketing malcolm fry service design quality market research reports career development return on investment career lco education sharing social media strategy communications give back virtual event cio bill payne newsletters logo templates spe customer satisfaction public speaking conferences performance management leade @tony_diperna quality assurance itsmf_usa matt neigh #smfusion13 employ hdi atlanta university human development index marketing and advertising membership hdi southeast region increase membership aoy goals brand awareness smart mission it industry awards vision itpalooza marketing business card benefits webinar dell it alignment hdi atlanta