Jose Rivera
3 SlideShares 19 Followers 1 Following
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Organization / Workplace
Columbus, OH United States
Occupation
VP Analytic Consultant IV, Six Sigma Black Belt -PM
Website
www.linkedin.com/in/josemrivera1157
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operational operating efficiently mathematical sciences operation research ana customer satisfaction customer experience customer relationship management organizational culture customer care fcr six sigma call center first call resolution
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Presentations

(1)

Operations research

12 years ago • 1753 Views

Documents

(2)

First Call Resolution How to Do it...

14 years ago • 6955 Views

Customer experience what is it

13 years ago • 384 Views

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(1)

Understanding Customer Needs

L. Taylor Solutions • 16 years ago
Personal Information
Organization / Workplace
Columbus, OH United States
Occupation
VP Analytic Consultant IV, Six Sigma Black Belt -PM
Website
www.linkedin.com/in/josemrivera1157
Tags
operational operating efficiently mathematical sciences operation research ana customer satisfaction customer experience customer relationship management organizational culture customer care fcr six sigma call center first call resolution
See more