Matthew Schwartz
8 SlideShares 6 Followers
Personal Information
Organization / Workplace
FT. Lauderdale, Florida United States
Occupation
Technical Support
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schwartz. itil webinar
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Presentations

(4)
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Service Management Definitions

16 years ago • 578 Views

ITIL® V3 and ISO/IEC 20000 Certification Schemes

16 years ago • 2871 Views

How to Play the Game of Good Service Management

16 years ago • 435 Views

The Metrics Monster

16 years ago • 667 Views

Documents

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V3 Service Transition

16 years ago • 289 Views

V3 Service Design

16 years ago • 215 Views

V3 Service Strategy

16 years ago • 199 Views

Exploring the Service Lifecycle

16 years ago • 780 Views
Personal Information
Organization / Workplace
FT. Lauderdale, Florida United States
Occupation
Technical Support
Tags
schwartz. itil webinar
See more