ASL®2 - Application Services Library - Foundation

ASL®andBiSL®areaRegisteredTradeMarksofASLBiSLFoundation.

Start and finish Course style
LunchCoffee and breaks
M00 - Course introduction 2/10 | 2/228

 Good understanding of the domain
Application Management
 Understanding of role ASL framework,
processes, activities and products
 Understanding how ASL connects to
ITIL and other related frameworks
Main goal
 Attempt Foundation exam with confidence
 Begin to apply the framework, tailoring it to
your own organisation’s needs
Secondary goal
 Benefits and value of application
management and ASL framework

 Please share with the class:
 Your name and surname
 Your organization
 Your profession (title, function, job
responsibilities)
 Your familiarity with the
project/programme management
 Your familiarity with the
BiSL/ASL/ITIL/COBIT5/TOGAF
 Your experience with application
management
 Your personal session expectations

 Foundation Exam
 Paper based and closed book exam
 Only pencil and eraser are allowed
 Simple multiple (ABCD) choice exam
 Only one answer is correct
 40 questions, pass mark is 26 (65%)
 1 hour exam
 No negative points, no “Tricky Questions”
 No pre-requisite for Foundation exam
 Sample, one mock (official) exam is
provided to you
Candidates completing an examination in a language that
is not their mother tongue, will receive additional time

ASL syllabus section code and title
AF Application management and Framework
AS Application Support
AR Application maintenance and Renewal
CP Connecting Processes
MP Management Processes
SP Strategic Processes
Handbook PageSyllabus
Module slide number / total module slides
Slide number /
total slides
Module number
and name
ASL2
handbook page
ASL2 syllabus
section code

See Appendix #2 for more mind maps

quizlet.com/43779415/

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miroslaw_dabrowski
www.miroslawdabrowski.com
Mirosław Dąbrowski
Agile Coach, Trainer, Consultant
(former JEE/PHP developer, UX/UI designer, BA/SA)
Creator Writer / Translator Trainer / Coach
• Creator of 50+ mind maps from PPM and related
topics (2mln views): miroslawdabrowski.com
• Lead author of more than 50+ accredited materials
from PRINCE2, PRINCE2 Agile, MSP, MoP, P3O, ITIL,
M_o_R, MoV, PMP, Scrum, AgilePM, DSDM, CISSP,
CISA, CISM, CRISC, CGEIT, TOGAF, COBIT5 etc.
• Creator of 50+ interactive mind maps from PPM
topics: mindmeister.com/users/channel/2757050
• Product Owner of biggest Polish project
management portal: 4PM: 4pm.pl (15.000+ views
each month)
• Editorial Board Member of Official PMI Poland
Chapter magazine: “Strefa PMI”: strefapmi.pl
• Official PRINCE2 Agile, AgilePM, ASL2, BiSL methods
translator for Polish language
• English speaking, international, independent
trainer and coach from multiple domains.
• Master Lead Trainer
• 11+ years in training and coaching / 15.000+ hours
• 100+ certifications
• 5000+ people trained and coached
• 25+ trainers trained and coached
linkedin.com/in/miroslawdabrowski
Agile Coach / Scrum Master PM / IT architect Notable clients
• 8+ years of experience with Agile projects as a
Scrum Master, Product Owner and Agile Coach
• Coached 25+ teams from Agile and Scrum
• Agile Coach coaching C-level executives
• Scrum Master facilitating multiple teams
experienced with UX/UI + Dev teams
• Experience multiple Agile methods
• Author of AgilePM/DSDM Project Health Check
Questionnaire (PHCQ) audit tool
• Dozens of mobile and ecommerce projects
• IT architect experienced in IT projects with budget
above 10mln PLN and timeline of 3+ years
• Experienced with (“traditional”) projects under high
security, audit and compliance requirements based
on ISO/EIC 27001
• 25+ web portal design and development and
mobile application projects with iterative,
incremental and adaptive approach
ABB, AGH, Aiton Caldwell, Asseco, Capgemini, Deutsche Bank,
Descom, Ericsson, Ericpol, Euler Hermes, General Electric,
Glencore, HP Global Business Center, Ideo, Infovide-Matrix,
Interia, Kemira, Lufthansa Systems, Media-Satrun Group,
Ministry of Defense (Poland), Ministry of Justice (Poland),
Nokia Siemens Networks, Oracle, Orange, Polish Air Force,
Proama, Roche, Sabre Holdings, Samsung Electronics, Sescom,
Scania, Sopra Steria, Sun Microsystems, Tauron Polish Energy,
Tieto, University of Wroclaw, UBS Service Centre, Volvo IT…
miroslawdabrowski.com/about-me/clients-and-references/
Accreditations/certifications (selected): CISA, CISM, CRISC, CASP, Security+, Project+, Network+, Server+, Approved
Trainer: (MoP, MSP, PRINCE2, PRINCE2 Agile, M_o_R, MoV, P3O, ITIL Expert, RESILIA), ASL2, BiSL, Change Management,
Facilitation, Managing Benefits, COBIT5, TOGAF 8/9L2, OBASHI, CAPM, PSM I, SDC, SMC, ESMC, SPOC, AEC, DSDM Atern,
DSDM Agile Professional, DSDM Agile Trainer-Coach, AgilePM, OCUP Advanced, SCWCD, SCBCD, SCDJWS, SCMAD, ZCE 5.0,
ZCE 5.3, MCT, MCP, MCITP, MCSE-S, MCSA-S, MCS, MCSA, ISTQB, IQBBA, REQB, CIW Web Design / Web Development /
Web Security Professional, Playing Lean Facilitator, DISC D3 Consultant, SDI Facilitator, Certified Trainer Apollo 13 ITSM
Simulation …

ASL®2 - Application Services Library - Foundation

1. Introduction to Application Management and ASL2
2. ASL2 Framework
3. Application Support
4. Application Maintenance and Renewal
5. Connecting Processes - Operational Level
6. Management Processes
7. Application Strategy
8. Application Management Organization Strategy
9. Use of ASL2 and implementation
M01 - Introduction to Application Management and ASL2 2/19 | 12/228

 Complexity is growing strongly and IT Services are diversifying
 Specialization and other trends lead to multiple supplier service delivery for
customers
 Integration of IT services is becoming the issue and depends on clearly defined
interfacing
 ASL is a framework for service components as well as a tool for service integration

User
organization
IT
organization
Information
systems
 Infrastructure
 Hardware
 Equipment
 Networks
 Software
 Databases
Maintaining
software:
 Creation
 Maintenances
 Renovation
Provision of
information
©CopyrightmaterialisreproducedwiththepermissionofVanHarenPublishing

Data
Applications
Infrastructure
AM
ITIM
BIM
Business Information Mgmt
Information provisioning
 User / organizational
perspectives
 Managerial aspects
 System owner & business
information managers
 Business information
management / contract
management
Application
Management
Information systems
& applications
(applications & data)
 Maintenance
perspective
 Focused on
 IT solutions
 Maintenance
organization /
application
development
 Application
 operation
 & change /
 development
IT infrastructure
Management
Information technology
 Production perspective
 Technical aspects
 Data center
 Operation / renewal

Data
Applications
Infrastructure
Mgmt
Users
Service
Team
AM
ITSM/
ITIM
Demand Supply
Agreements
BiSL®
ASL®
ITIL®
BIM

 AM deals with an increasingly complex and more differentiated
demand organization (BIM)
 Business manages certain aspects of information provisioning,
resulting in various separate information domains; not always
centralized
 Information chains with multiple organizations and customers or co-
decision makers outside user organization
 Each organization experiences a different information chain

 Explosive growth in expansion and effort regarding IT
 Strategies to manage costs:
 Reuse of components within existing IT landscape
 Partial use of new components, e.g. packages, SaaS etc.
 Transfer of functionality to technology
 More freedom in application-infrastructure interface
 More technologies required, so more suppliers

 IT has been characterized by explosive growth in expansion and
effort
 Organizations employ various strategies:
 Minimize waste and repeated work
 Reuse of existing components
 Partial use of the new components
 Transfer of functionality to new/different technology

 Traditional differentiation between custom and packaged application
services has expanded, e.g.:
 Combination of services to create a functional whole
 Production of specific components to given specifications
 Supply of standard product or standard components
 Supply of configurable platforms (such as SAP)
 Configuration and maintenance of such platforms, with or without integration
with underlying infrastructure
 Supply of custom services, with or without integration with other systems or
the infrastructure
 Supports/maintenance/renewal of custom applications

 Separation of supply and demand has created an explicit
competitive market for AM
 Major change for internal IT departments
 AM organizations must now make conscious decisions about their
future services and core qualities

 Multiple independent suppliers
 Not controlled by one customer organization
 Unequivocal demands and unequivocal IT orchestration from a
single point are (generally) no longer possible

 Two strategies can be considered:
 Harmonization and standardizing of the service delivery chain: maximization of
control – challenging
 Minimizing of control and focusing control on the components that are
essential and well understood:
 Multiple suppliers work together
 Each supplier has their own processes and internal resources (black box approach)
 Only interfacing and guarantees are important
 This strategy offers flexibility for customers and suppliers

 Customer - supplier interface is
decisive, because ‘buying’ takes place
on the exterior
 Little customer involvement in
controlling suppliers’ internal delivery
processes
 Key question in service delivery:
 “How is coherence and integration (of
delivery and applications) created?”

 Some AM demands remain standard:
 Understandability of service delivery and costs
 Controllability of costs, applications and services
 Transferability and comparability of people and application management (for
continuity reasons)
 Flexibility of applications and an active outlook on the future
 Reliability of information systems
 Connectivity of AM and the mutual connectivity of applications

 ASL2 can be used for AM of components of the
whole and for integral application services
 Focus on the interface between customers and
suppliers has separated external quality from
internal quality
 In all service delivery, the integration issue is
becoming a variable that requires decisive action
 Pro-activity in service delivery and innovation
regarding applications is becoming essential
 Exchange of knowledge and affiliation with the
public domain are becoming more important

1. Introduction to Application Management and ASL2
2. ASL2 Framework
3. Application Support
4. Application Maintenance and Renewal
5. Connecting Processes - Operational Level
6. Management Processes
7. Application Strategy
8. Application Management Organization Strategy
9. Use of ASL2 and implementation
M02 - ASL2 Framework 2/8 | 31/228

 Accountable, proactive AM organizations need:
 Operational and management processes to monitor stability, continuity, and alignment
with the customer’s business process, and agreements with the customer
 Strategic processes to ensure long-term alignment
 AM pillars:
 Service focus
 Business domain knowledge
M02 - ASL2 Framework 3/8 | 32/228

ASL2 - A Framework for
Application Management
ASL2: A Pocket GuideASL2 Self-assessment
M02 - ASL2 Framework 4/8 | 33/228

Services Perspective Application Perspective
Management processes
StrategicOperationalManaging
Application strategyApplication management
organization strategy
Application support Application maintenance
and renewal
Connecting
processes -
operational
level
M02 - ASL2 Framework 5/8 | 34/228

Software
control
and distribution
Change
management
Contract
management
Planning
and control
Quality
management
Financial
management
Supplier
management
Application support Application maintenance and renewal
Connecting processes -
operational level
Application strategyApplication management organization strategy
Management processes
StrategicOperationalManaging
Application
portfolio
management
Application
lifecycle
management
IT
develop-
ments
strategy
Customer
environment
strategy
Customer
organizations
strategy
Capabilities
definition
Technology
definition
Supplier
definition
Account
and market
definition
Service
delivery
definition
Configuration
management
IT operation
management
Continuity
management
Use
support
Realization
Design
Implemen-
tation
Impact
analysis
Testing
M02 - ASL2 Framework 6/8 | 35/228

M02 - ASL2 Framework 7/8 | 36/228

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ASL®2 - Application Services Library - Foundation

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ASL®2 - Application Services Library - Foundation