Patrizia Bertini

design designops management design management lego® serious play™ design operations change management strategy user experience ux efficiency creativity design teams cx design thinking customer experience co-creation participative design innovation digital transformation organisational studies organisations experience economy facilitation techniques kpi systems thinking collaboration digital strategy design process social constructivism metrics lego operations researchops research lsp legoviews lego interviews value leadership engagement employee experience team management serious play constructionism design roi imagination metaphors service design agile team building agilecymry15 methods and theories business services qualitative research privacy data governance accuracy middle east workshop journalism meaning making interview occupy lsx lego serious play methodology data quality focus group efficacy roi value of design kpis latam italy leadership development productops product design product development lean startup product management design strategy design workflow agile software development lean product operations design leadership design industry job market leadership levels upward management design programme manager trust embodied cognition business trends community interaction social networking social network social media digital darwinism business model organisation employee engagement digital customer relationship management transformation planning experience vision strategic management organization case study ux research