The document discusses responsive content and content strategy. It defines content strategy as planning for content creation, publication and governance. It also defines key aspects of content strategy like editorial guidelines, web writing, metadata strategy, searchable content, content workflows and cross-channel strategy. It then discusses touchpoint management and how organizations can manage their interactions with stakeholders across owned digital media, social media, press and staff training. It concludes by discussing content management systems that allow content to be created once and published across websites, social media, microsites, blogs, intranets, email, print and mobile apps.
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