11.management of commercial banks in ethiopia from the perspective of financial inclusion

European Journal of Business and Management www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.3, 2012

Management of Commercial Banks in Ethiopia from the
Perspective of Financial Inclusion
Girma Tegene
Dean,College of Business and Economics, Mekelle University,Ethiopia
deangirma@gmail.com
Abstract
Financial inclusion is the process of ensuring access to appropriate financial products and services needed
by vulnerable groups such as weaker sections and low-income groups at an affordable cost in a fair and
transparent manner by mainstream institutional players like banks. Expectations of poor people from the
financial system is security and safety of deposits, low transaction costs, convenient operating time,
minimum paper work, frequent deposits, and quick and easy access to credit and other products, including
remittances suitable to their income and consumption. Several countries across the globe now look at
financial inclusion as the means to more comprehensive growth, wherein each citizen of the country is able
to use earnings as a financial resource that can be put to work to improve future financial status and adding
to the nation’s progress. Initiatives for financial inclusion have come from financial regulators,
governments and the banking industry. NBE should encourage expansion of bank branches, especially in
rural areas and semi urban areas resulting in multifold increase in branch network, spread across the length
and breadth of the country, because a significant proportion of the households, especially in rural areas, still
remained outside the coverage of the formal banking system.
Engaging business correspondents (BCs): The NBE can permit banks to engage business facilitators (BFs)
and Business Correspondents (BCs) as intermediaries for providing financial and banking services. The BC
model allows banks to provide doorstep delivery of services, especially cash in-cash out transactions, thus
addressing the last-mile problem in reaching the remote villages. To sum up, financial inclusion is the road
that Ethiopia needs to travel toward becoming a stimulant player in the economic development of the country.
Key words;Financial inclusion-opening more branches-engaging business correspondent- use of
ICT-stimulating the process of economic development.

1. Meaning and Introduction
Financial inclusion is the process of ensuring access to appropriate financial products and services needed
by vulnerable groups such as weaker sections and low-income groups at an affordable cost in a fair and
transparent manner by mainstream institutional players like banks.
Financial inclusion has become one of the most critical aspects in the context of inclusive growth and
development. The importance of an inclusive financial system is widely recognized in policy circles and
has become a policy priority in many countries.
1.1 Unrestrained access to public goods and services is an essential condition of an open and efficient society.
It is argued that as banking services are in the nature of a public good, it is essential that the availability of
banking services to the entire population without discrimination should be the prime objective of public
policy of any country. Expectations of poor people from the financial system is security and safety of deposits,
low transaction costs, convenient operating time, minimum paper work, frequent deposits, and quick and
easy access to credit and other products, including remittances suitable to their income and consumption.
1.2It is now well understood that commerce with the poor is more viable and profitable, provided there is
ability to do business with them. The provision of uncomplicated, small, affordable products can help bring
low-income families into the formal financial sector. Taking into account their seasonal inflow of income
from agricultural operations, migration from one place to another, and seasonal and irregular work
availability and income, the existing financial system of inclusion needs to be designed to suit their
requirements. Mainstream financial institutions such as banks have an important role to play in this effort, not
only as a social obligation, but also as a pure business proposition.

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2. Need for financial inclusion:
It is disheartening to note that most of the rural households in Ethiopia today do not have any access to any source of funds-
institutional or otherwise. Only a minor portion of the rural households are assisted by banks. Hence the major task before
banks is to bring most of those excluded, in to banking fold. But the task is not so easy since they are illiterate, poor and
unorganized. They are also spread far and wide. What is needed is to improve their living standards by initiating new/increased
economic activities with the help of banks, NGO’s and local developmental agencies. To start with, it is necessary to develop a
fair understanding of their profile. In addition, their perception about the bank and its services needs to be understood. So there is
a need for the formal financial system to look at increasing financial literacy and financial counseling to focus on financial
inclusion and distress amongst farmers. Ethiopian banks and financial market players should actively look at promoting such
programs as a part of their corporate social responsibility. Banks should conduct full day programs for their clientele including
farmers for counseling small borrowers for making aware on the implications of the loan, how interest is calculated, and so on,
so that they are totally aware of its features.

3. Benefits of financial inclusion:
3.1 It paves the way for establishment of an account relationship which helps the poor to avail a variety of savings
products and loan products for housing, consumption, etc.
3.2 An inclusive financial system facilitates efficient allocation of productive resources and thus can potentially reduce the cost of
capital.This also enables the customer to remit funds at low cost. The government can utilize such bank accounts for social
security services like health and calamity insurance under various schemes for disadvantaged. From the bank’s point of view,
having such social security cover makes the financing of such persons less risky. Reduced risk means more flow of funds at
better rates.
3.3 Access to appropriate financial services can significantly improve the day-to-day management of finances. For example,
bills for daily utilities (municipality, water, electricity, telephone) can be more easily paid by using cheques or through internet
banking, rather than standing in the queue in the offices of the service.
Transferofmoneycanbedonemoresafelyandeasilybyusingthecheque,demand draft or through internet banking.
A bank account also provides a passport to a range of other financial products and services such as short term credit facilities,
overdraft facilities and credit card. Further, a number of other financial products, such as insurance and pension products,
necessarily require the access to a bank account

4. Financial inclusion in some important countries:
4.1 Several countries across the globe now look at financial inclusion as the means to more comprehensive
growth, wherein each citizen of the country is able to use earnings as a financial resource that can be put to
work to improve future financial status and adding to the nation’s progress. Initiatives for financial
inclusion have come from financial regulators, governments and the banking industry.
4.2The banking sector has taken a lead role in promoting financial inclusion. Legislative measures have
been initiated in some countries. For example, in the US, the Community Reinvestment Act (1997) requires
banks to offer credit throughout their entire area of operation and prohibits them from targeting only the
rich neighborhoods. In France, the law on exclusion (1998) emphasizes an individual’s right to have a bank
account. The German Bankers’ Association introduced a voluntary code in 1996 providing for a so-called
‘everyman’ current banking account that facilitates basic banking transactions. In South Africa, a low-cost
bank account, called Mzansi, was launched for financially excluded people in 2004 by the South African
Banking Association. In the UK, a Financial Inclusion Task Force was constituted by the government in
2005 in order to monitor the development of the process.
4.3 Several African countries have harnessed the unique aspects of mobile banking to drive financial
inclusion. A G-20 (Group of Twenty) Financial Inclusion Experts Group has been launched. The Principles
for Innovative Financial Inclusion serve as a guide for policy and regulatory approaches with the objectives
of fostering safe and sound adoption of innovative, adequate, low-cost financial delivery models, helping
provide conditions for fair competition and a framework of incentives for the various banking, insurance,
and non-banking entities involved and delivery of the full range of affordable and quality financial services.

5 .National Commitment;
Moving towards universal financial inclusion has been both a national commitment as well as a public
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policy priority for any country. To achieve the ultimate objective of reaching banking services to all the
villages, financial inclusion has to become a viable business proposition for the banks.
6. Developments in Financial Sector in Ethiopia;
6.1 The major financial institutions operating in Ethiopia are banks, insurance companies and
Micro-finance institutions. The number of banks operating in the country is 15.In terms of ownership;
twelve were private commercial banks, and the remaining three state-owned. The total branch network in
the country is 681. As a result, bank branch to population ratio improved to 117,474 (Taking total
population 80 million) by the end of 2009/10.In India there is a bank branch for every 15,000 population
during the same period, indicating high degree of financial inclusion.
6.2 .As Cooperative Bank of Oromia, Oromia International Bank and Dashen Bank aggressively expanded
their branch networks, the share of private banks grew from 57 percent last year to 60 percent by the end of
2009/10. About 39 percent of the bank branches are concentrated in Addis Ababa, which is the capital and
major business center of the country.
(National Bank of Ethiopia (NBE) 2009/10 annual report).
6.3 NBE should encourage expansion of bank branches, especially in rural areas and semi urban areas
resulting in multifold increase in branch network, spread across the length and breadth of the country, because
a significant proportion of the households, especially in rural areas, still remained outside the coverage of the
formal banking system.
6.4Engaging business correspondents (BCs): The NBE can permit banks to engage business facilitators (BFs)
and Business Correspondents (BCs) as intermediaries for providing financial and banking services. The BC
model allows banks to provide doorstep delivery of services, especially cash in-cash out transactions, thus
addressing the last-mile problem in reaching the remote villages.
6.5 Road map for providing banking services in unbanked villages with a population of more than 50,000:
Banks should be advised to draw up a road map to provide banking services in every unbanked village having
a population of over 50,000 by the next five years. NBE can advise banks that such banking services need not
necessarily be extended through a bricks and mortar branch, but could also be provided through any of the
various forms of ICT (Information and communication Technology)-based models like ATM s. (automated
teller machines),
6.6Long way to go; In Ethiopia there is a long way to go, to cover many villages to be provided with banking
services. The financial inclusion for the underprivileged will lead to hosts of downstream opportunities with
many jobs for the participants to work as BCs at remote villages.
6.7 In a properly networked Ethiopia in which banking services are to be extended to many villages,
ultimately, enabling micro-ATMs reducing the dependence on cash and lowering transaction costs. The task
is gigantic, but definitely achievable by following a systematic approach:
6.8. Banks should prepare comprehensive plans to cover all villages, through a mix of branchless banking and
bricks and mortar branch banking. They should speed up enrolment of customers. It envisages putting in
place a system that enables routing of all social benefits to bank accounts electronically.
6.9 The success of the BC model is highly dependent on the kind of support provided by base branches,
especially for cash management, documentation and redressal of customer grievances. Hence, it is necessary
that a bricks and mortar structure is available to support about 8-10 BCs at a reasonable distance of 20-30km.
These branches can be low-cost intermediary simple structures comprising minimum infrastructure for
operating small customer transactions and can act as an effective supervisory mechanism for BC operations.

7. Capital base of the Banks:
7.1 Following significant capital injection by the private banks mainly Wegagen Bank, Awash
International Bank, Dashen Bank, Nib International Bank and Berhan International
Bank, the total capital of the banking industry showed a 16.7 percent increase to Birr 12.9 billion by the end
of June 2010. As a result, the share of private banks in total capital of banks rose to 40.2 percent from 36.5
percent last year.
7.2 Despite the continuous increase in the capital base, and branch network the Ethiopian banking industry
is still very small even by African standard suggesting the need for further efforts to enhance financial
intermediation and inclusion in the country.
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7.3Ethiopia has seen historic progress and growth in the past decade in the banking industry. While the
growth story has been impressive, there are causes for concern on other dimensions. It has a long way to go in
addressing concerns of absolute poverty. Low-income Ethiopian households in the informal or subsistence
economy often have to borrow from friends, family or usurious moneylenders. They have little awareness
and practically no access to banking and insurance products that could protect their financial resources in
unexpected circumstances such as illness, property damage or death of the primary breadwinner.

8. Resource Mobilization;
8.1. Spurred by remarkable branch expansion, deposit liabilities of the banking system were Birr 98.6
billion reflecting annual growth rate of 26.2 percent. Component wise, savings deposits registered a
significant increase of 29.3 percent followed by demand deposits 23.8 (National Bank of Ethiopia 2009/10
annual report percent), and time deposits (18.8percent). Saving deposits accounted for 48.7 percent of the
total deposits followed by demand deposits (46.8 percent) and time deposits (4.5 percent).
CBE(Commercial Bank Of Ethiopia) alone mobilized 58 percent of the total deposits due to its large branch
network. More number of branches of banks more deposits mobilization. Higher percentages of saving
deposits in the total deposits indicate lower weighted average cost of funds in the banking sector. NBE
indicated that on savings bank deposits a minimum of 4 percent interest has to be paid.
8.2The total resources mobilization by the banking system in the form of net deposits, collection of loans
and net borrowings increased by 28.3 percent and reached Birr 48.1 billion at the end of 2009/10.
Borrowing by the banking industry is not an important source of resource mobilization as most of the banks
are sufficiently liquid due to higher deposit mobilization and collection of loans.
8.3However, total outstanding borrowing at the end of the fiscal year reached Birr 5.6 billion from Birr 3.0
billion a year earlier. Of the total borrowing, domestic sources accounted for 82.7 percent, while foreign
sources took the remaining balance. On the other hand, loan collection by the banking system reached Birr
25.1 billion showing a 14.1 percent increase. About Birr 15.0 billion (59.4 percent) of the total loan
collection was attributed to the private banks.

9. Broader financial inclusion
9.1NBE should recognize the social and economic imperatives for broader financial inclusion and should
make an enormous contribution to economic development by finding innovative ways to empower the poor.
9.2 Increasing the role of the public sector banks, imposing priority sector lending requirements for banks,
establishment of leader bank for a region, establishment of a Rural Bank at the national level, following
service area approach, financing self-help groups etc. are some of the ways to increase access to the poorer
segments of society.
9.3. The major barriers to serve the poor, apart from socioeconomic factors such as lack of regular income,
poverty, illiteracy, etc., are the lack of reach, higher cost of transactions and time taken in providing those
services. Besides the products designed by the banks are not tailored to suit the needs of low-income families.
The existing business models do not pass the test of scalability, convenience, reliability, flexibility and
continuity.

10. National commitment
10.1Moving towards universal financial inclusion should be both a national commitment as well as a public
policy priority for any country. To achieve the ultimate objective of reaching banking services to all the
villages, financial inclusion has to become a viable business proposition for the banks.
10.2. For this to happen, the delivery model needs to be devised carefully so as to move from a cost-centric
model to a revenue-generation model. This will help in providing customers with quality banking services at
their doorstep and at the same time generating business opportunities for the banks. This is sustainable only if
delivery of banking services, at the minimum, includes the following four products:
• A savings-cum-overdraft account
• A remittance product for electronic benefits transfer (EBT) and other remittances
• A pure savings product, ideally a recurring deposit scheme
• Entrepreneurial credit in the form of a Farmer Credit Card (FCC) or a general credit card (GCC)
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10.3. NBE should undertake financial inclusion initiatives in a mission mode through a combination of
strategies ranging from provision of new products, relaxation of regulatory guidelines and other supportive
measures to achieve sustainable and scalable financial inclusion. The NBE should initiate some measures to
achieve greater financial inclusion, such as facilitating no-frills accounts and GCCs for small deposits and
credit. Some of these steps can be;
10.4. Opening of no-frills accounts: Basic banking no-frills accounts with nil or very low minimum balance
as well as charges that make such accounts accessible to vast sections of the population. Banks can be advised
to provide small overdrafts in such accounts looking at the performance of the account.
10.5. Relaxation on know-your-customer (KYC) norms: KYC requirements for opening bank accounts can
be relaxed for small accounts, thereby simplifying procedures by stipulating that introduction by an account
holder who has been subjected to the full KYC drill would suffice for opening such accounts. The banks
should be permitted to take any evidence as to the identity and address of the customer to their satisfaction.
10.6. Use of technology: Recognizing that technology has the potential to address the issues of outreach and
credit delivery in rural and remote areas in a viable manner, banks can be advised to make effective use of ICT,
to provide doorstep banking services through the BC model where the accounts can be operated by even
illiterate customers by using biometrics, thus ensuring the security of transactions and enhancing confidence
in the banking system.
• Awareness in general, coupled with financial awareness on opening and operating accounts, must
accompany the financial inclusion initiative.
•As mentioned earlier, banks must provide a minimum four products—a no-frills savings account with an
overdraft facility, a pure savings product, entrepreneurial credit and remittance services, and new products
tailored to income streams of poor borrowers and according to their needs and interests. Banks must be able
to offer the entire suite of financial products and services to poor clients at attractive pricing.
• It is important that adequate infrastructure such as digital and physical connectivity, uninterrupted power
supply, etc., is available. All stakeholders will have to work together through sound and purposeful
collaborations. Local and national-level organizations have to ensure that these partnerships look at both
commercial and social aspects to help achieve scale, sustainability and impact.
This collaborative model will have to tackle exclusion by stimulating demand for appropriate financial
products, services and advice with the appropriate delivery mechanism, and by ensuring that there is a supply
of appropriate and affordable services available to those that need them.
• Mindset, cultural and attitudinal changes at grass roots and cutting-edge technology levels of branches of
banks are needed to impart organizational resilience and flexibility. Banks should institute systems of reward
and recognition for personnel initiating, ideating, innovating and successfully executing new products and
services in the rural areas.

11. Conclusion
Empirical evidence shows that economic growth follows financial inclusion. Boosting business opportunities
will definitely increase the gross domestic product, which will be reflected in our national income growth.
People will have safe savings along with access to allied products and services such as insurance cover,
entrepreneurial loans, payment and settlement facility, etc. Our dream of inclusive growth will not be
complete until we create millions of micro-entrepreneurs across the country. All budding entrepreneurs have
to face these challenges and find solutions. People working in the social sector should work for filling up the
deficit existing in the economic and social arena. To sum up, financial inclusion is the road that Ethiopia
needs to travel toward becoming a stimulant player in the economic development of the country. Financial
access will attract market players to the country and that will result in increasing employment and business
opportunities. Inclusive growth will act as a source of empowerment and allow people to participate more
effectively in the economic and social development process.

References:
1. www.npi.org.uk
2. www.nationalcentrefordiversity.com.
3. www.bbcnews.com
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4. www.nssoresults .co in.
5. www.nabard.org6.
6. www.indian-bank.com
7. www.rbi.org.in
8. www.innoviti.com
9. www.egovonline.net
NEWSPAPERS
1. TheEconomicTimes
2. TheHindu
3. TheTelegraph
4. TheTimesofIndia
5. TheHinduBusinessLine

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