20 06-2014
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This document discusses human-computer trust from both an HCI and trust perspective. It examines trust as a crucial element in human relationships and represents value-centered interactions between humans and computers. The research aims to identify the social values and qualities that underlie people's trust beliefs and how those trustworthy qualities are represented with technology becoming more ubiquitous. Through literature reviews and participatory design sessions, the research models trust as a social phenomenon and validates how trust relates to users' activities. It identifies factors like honesty, reliability, and predictability that influence users' trust and willingness to cooperate. The resulting human-computer trust model shows how qualities, beliefs, intentions and attitudes contribute to relationships and commitments between humans and computers.
20 06-2014
- 2. Theoretical underpinnings HCI perspective • Study computing and computational artifacts as they relate to the human condition. Participation Cooperation Trust perspective • Study how it can be crucial element in human relationship Human Computer Trust • Represents the Value centered Interactions The interception of Human-Computer interactions components; and The dynamic nature of trust in relationships
- 3. key principles The ongoing cultural shift • a ever-widening range of digital artifacts is transforming our daily lives. The way we communicate, locate, play, learn, and much more How we relate to technology is • less and less about the… devices; and • more about the… activities. Information technology context is • becoming pervasive; and Computing is • becoming ubiquitous
- 4. WHY TRUST….
- 5. Contextual aim Trust contemplates • Social phenomena • A complex two-way relationship Trust emerges from • An interpersonal organization • A specific social situation • A specific social context • Positive experiences • Interactions • Active participation • Cooperative relations SUPPORT & SUSTAIN
- 6. Contextual aim Trusting represents • A reinsurance element Trusting comes associated • With certain properties that help to support users intended behaviours Trusting relies on • The identification of trustworthy making qualities What underlies people's beliefs
- 8. The research contemplates A need for identify 1. trust social values (qualities) that underlies people’s trust beliefs 1. The reliability of those trustworthy making qualities 1. How those (trustworthy making qualities) are represented in today’s ongoing cultural shift
- 9. Stage 1 (the process) What is trust social phenomena? Trust concept map Extensive literature review Online communities concept map Participatory design sessions Modeling Trust as a social phenomena A social-technical model of trust Technology acceptance models 1
- 10. Stage 2 (Validation) How does trust relate to users' activities? Trust trust effects in basic online activities survey Elicitation of trust effects in interactions survey trust concept map model of trust Trust survey trust concept map model of trust OLC concept map Eliciting the reliability of those trustworthy making qualities A model of Human-computer Trust 2
- 11. Results (associated notions) Trusting is… • process of believing in others behaviours Reflects a • risk While some are more willing to take the risks others don’t Level of commitment of both parts Strong incentives to believe that determinate person, service or tool is in fact trustworthy
- 12. Predominant factors Attitudes towards sharing • Shared history & identity • Respect and have honorable intentions • Be reliable • Be known • Sympathy & friendliness Attitudes towards relate • Honesty & transparency • know the person • Be willing to • Empathy • Reliable source Attitudes towards communicate • Honest & Transparent behaviours • Receive support • Feel secure • Share similar interests Trust Predisposition Reciprocity Competency Benevolency Predictability Honesty
- 13. Trust & Privacy by safe we mean… felling a degree of control who will read or have access to their shared resources, comments and assignments. Students feel safe to share
- 14. Trust & collaboration Is much related with commitments • But those are perceived differently from person to person Trust influence commitments • group working dynamic Major needs -> • Predict how if others will behave as expected
- 15. Trust-enabling interactions By observing trust enabling qualities we can • Enables more honest & transparent behaviours • Predict others activities patterns • Perceive others competencies • creates emphatic relations which, enable Social engagement, • Diminish group hostility which, increase group commitment • Foster group motivation & willingness to cooperate
- 16. Human Computer Trust model Trust Predisposition Motivation Willingness Competency Predictability Reciprocity Benovelence Honesty Expectations Contributes Rational perception Emotional perception Relationships Contributes Commitments Intentions Predisposition to cooperate Predisposition to relate Behaviours Engagement Qualities Beliefs intentions Attitudes
- 17. Application Support the design of a instrument to Assess/ evaluate trust-enabling interaction design qualities Sousa, S., Lamas, D.; Shmorgun, I.; Arakelyan, A. (2014). A design space for trust enabling interaction design. In MIDI 2014, ACM (2014) This toolset provides designers lenses to assess the act of design for trust-enable interactions and further evaluate if their design propositions have been reflected in the design outcome.
- 18. Thank you!