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2019 SITEC E-Commerce Class 102: Logistic & Fulfillment by Chun Jan Bong
This document discusses the top five delivery problems that can harm a business and how to avoid them. It outlines poor parcel packaging, lack of pricing knowledge, prohibited items, missed pickups, and disputes as the major issues. The document then provides tips on properly packaging, calculating pricing, allowed items, dropping off parcels at collection points to avoid missed pickups, and using Pgeon Delivery for its affordable rates and fast service.
2019 SITEC E-Commerce Class 102: Logistic & Fulfillment by Chun Jan Bong
- 1. TOP FIVE DELIVERYPROBLEMS THAT CAN KILL YOUR BUSINESS And How Can You Avoid It w w w . p g e o n . d e l i v e r y By: Jan Bong
- 2. Who am I? ChunJan Bong Marketing Executive, Pgeon Express Sdn. Bhd. [email protected] w w w . p g e o n . d e l i v e r y
- 3. What do wedo? Pgeon Collect A self collection service that allows users to pick up parcels from more than 3,000 retails points Pgeon Delivery A reliable parcel delivery service for users to send parcel to and from either retail points or home address A last mile delivery solution provider w w w . p g e o n . d e l i v e r y
- 4. Our Partners w ww . p g e o n . d e l i v e r y 3000 + Points Pgeon collaborates with various big chains such as Mynews, 99speedmart, Constant Pharmarcy etc. to provide retail stores that allow senders to drop off the parcel or recipients to receive the parcel.
- 5. w w w. p g e o n . d e l i v e r y Top 5 Killing Delivery Problems Weight Dispute Lack of Pricing Knowledge Parcel Miss Pick Up Deliver Prohibited Items Poor Parcel Packaging
- 6. w w w. p g e o n . d e l i v e r y Poor Packaging
- 7. How to PackYour Parcel Before Delivery? w w w . p g e o n . d e l i v e r y 1 Use a brand new, double walled box or a plastic flyer to package your items 2 3 Use internal packaging such as bubble wrap or foam to secure your items. Weigh and measure your parcel after it’s fully packaged. *Real weight or volumetric weight, whichever highest is counted
- 8. How to PackYour Parcel Before Delivery? w w w . p g e o n . d e l i v e r y 4 Use strong parcel tape on all edges of your parcel 5 6 Print 2 copies of your air waybill and attach one to the outside of the box Wait for your parcel to be picked up
- 9. Don’ts in Packaging ww w . p g e o n . d e l i v e r y Don't attach multiple parcels together as each parcel must have their own booking and air waybill number. Don't choose packaging that can’t handle your load. Don't package your parcel using bags made of fabric or cloth. Don't package your parcel with damaged boxes. Don’t use flyer to send item that is fragile.
- 10. w w w. p g e o n . d e l i v e r y Top 5 Killing Delivery Problems Weight Dispute Lack of Pricing Knowledge Parcel Miss Pick Up Deliver Prohibited Items Poor Parcel Packaging
- 11. How to CalculateParcel Weight? w w w . p g e o n . d e l i v e r y Actual Weight *If parcel is less than 30cm on one side Volumetric Weight *If parcel is more than 30cm on one side
- 12. w w w. p g e o n . d e l i v e r y Top 5 Killing Delivery Problems Weight Dispute Parcel Miss Pick Up Deliver Prohibited Items Poor Parcel Packaging Lack of Pricing Knowledge
- 13. Average Price ofCourier Services in Malaysia w w w . p g e o n . d e l i v e r y Courier Service 0 – 1kg 1.1 – 5kg 5.1 – 10kg 10.1 – 15kg RM10 RM11.30 – RM34.80 RM37.40 – RM61.30 RM63.90 – RM87.80 RM7.90 RM9.40 – RM12.50 RM13.90 – RM20.70 RM22.50 – RM29.70 RM7.80 RM9.30 – RM12.40 RM13.90 – RM19.90 RM21.40 – RM27.40 RM7.20 RM12.50 – RM34.50 RM37.20 – RM61 RM63.60 – RM87.50 RM5.90 RM5.90 RM8.60 – RM15.10 RM15.90 – Rm22.20 *Price based on EasyParcel
- 14. How to DeliverYour Parcel? w w w . p g e o n . d e l i v e r y 1 If you are an existing EasyParcel user: • Enter your pick-up postcode • Enter your delivery postcode • Enter your parcel weight (real weight or volumetric, whichever bigger) If you are a new EasyParcel user: • Sign up a free account
- 15. How to DeliverYour Parcel? w w w . p g e o n . d e l i v e r y 2 Select your preferred courier delivery service Recommended: • Pgeon Delivery *1 to 3 business days for delivery
- 16. How to DeliverYour Parcel? w w w . p g e o n . d e l i v e r y 3 Fill up the following: • Sender Details • Recipient Details • Parcel Details
- 17. How to DeliverYour Parcel? w w w . p g e o n . d e l i v e r y 4 • Proceed with the payment (top up credit or credit card) • Print the air waybill upon completion • Attach the air waybill on the parcel • Wait for the delivery man to collect the parcel *Only printed air waybill is allowed
- 18. Additional Features w ww . p g e o n . d e l i v e r y SMS Tracking Once the order is paid, your receiver will receive the tracking details via SMS *RM0.20 will be charged Quick Return Your receiver can return the parcel with only RM1.00 charge *Only applicable in Penang, Johor and Selangor Insure Plus Your parcel is entitled with an additional RM50 insurance by EasyParcel *Terms & conditions apply
- 19. w w w. p g e o n . d e l i v e r y Top 5 Killing Delivery Problems Weight Dispute Parcel Miss Pick Up Deliver Prohibited Items Poor Parcel Packaging Lack of Pricing Knowledge
- 20. w w w. p g e o n . d e l i v e r y Poslaju Delivered A Python!
- 21. Prohibited Items inDelivery w w w . p g e o n . d e l i v e r y Animals (living or dead) Human remains or cremated ashes Plants (flowers, trees, weed etc.) Weaponry, firearms, explosive devices, ammunitions or their parts Lithium ion batteries Dangerous goods Currency notes, coins, credit cards or cheques Golds, jewellery, antiques, or high value items Perishable items, liquid or fresh food
- 22. w w w. p g e o n . d e l i v e r y Top 5 Killing Delivery Problems Weight Dispute Parcel Miss Pick Up Deliver Prohibited Items Poor Parcel Packaging Lack of Pricing Knowledge
- 23. How to AvoidMiss Pick Up? w w w . p g e o n . d e l i v e r y Send your parcel to any Pgeon Points (Mynews, 99speedmart, Constant Pharmacy etc.) and save time from waiting for parcel pick-up
- 24. Highlight – PgeonDelivery w w w . p g e o n . d e l i v e r y Value for Money Only RM5.90 for 5kg parcel and below *Promo price at only RM5 Fast and Convenient Only 1 to 3 business days to deliver to anywhere in Peninsular Malaysia Free Collection at Doorstep Avoid queueing and waiting in post office as we will collect your parcel from your home or office
- 25. Q & A ww w . p g e o n . d e l i v e r y
- 26. THANK YOU! Pgeon www.pgeon.delivery @PgeonMY+6012- 3013286 w w w . p g e o n . d e l i v e r y