20190712 Health Records Citizens and Genes - Amir Hannan

20190712 Health Records Citizens and Genes - Amir Hannan

• 1.
  Haughton Thornley MedicalCentres There for you all your life, your good health with our support, empowering you to live well HEALTH RECORDS, CITIZENS AND GENES
• 2.
  Awareness and useof online services: Making an appointment: 52% 44% Overall experience of GPpractice: The majority of patients have had a good overall experience of their GPpractice (84%in 2018) Healthcare professional: Rating of care at last appointment: have a GPthey prefer to see (54%in 2018) * Exclusions apply, please see the ‘Presentation of Statistics’ document for more detail - https://www.gp-patient.co.uk/survey sandreports 29% 21% 14% 12% 8% Went to A&E Contacted my practice at another time Went to or contacted another NHSservice Got an appointment for a different day Spoke to a friend or family member Looked for information online Spoke to a pharmacist If patients did not take the appointment they were offered (6.2%), they did the following: Didn’t see or speak to anyone 770,000 Booking appointments online See reports which show the national results broken down by CCG and GPpractice Accessing my medical records online Analyse the survey data for a specific participant group (e.g. by age) or compare findings (e.g. men and women) Ordering repeat prescriptions online Choice and satisfaction with appointment offered: 74% were satisfied with the type of appointment offered, and accepted it (74%in 2018) www.gp-patient.co.uk About the survey A 770,000 responses received Includes data on: Results date back to 2007 450,000 patients with a long term condition 140,000 carers 52,000 smokers and more… Headline findings: July 2019 of these always or almost always/ a lot of the time see their preferred GPwhen they would like to (50%in 2018) good experience 83% 62% who wanted a same day appointment got one (62%in 2018) + 67% say they had a good experience of making an appointment (69%in 2018) saw or spoke to someone at a time they wanted to or sooner (58%in 2018) + UseAwareness Planning care 39% with a long-term condition have spoken to a healthcare professional to discuss managing it (40%in 2018) say that they have recieved enough support from local services / organisations (79%in 2018) 95% say they have confidence and trust in the healthcare professional they saw (96%in 2018) 68% find it easy Access: On the whole patients find it easy to get through to their practice by phone (70%in 2018) 12% 10% 11% 10% Called an NHShelpline, such as NHS111 Offered a choice of place 13% Offered a choice of time or day 53% Offered a choice of healthcare professional 10% say their needs were met at their last appointment (95%in 2018) * 78% 89% 87% 87% 93% listening to them (89%in 2018) giving them enough time (87%in 2018) treating them with care and concern (87%in 2018) were involved as much as they wanted to be in decisions about their care and treatment (93%in 2018) The majority of patients say the healthcare professional they saw was good at… * * * * *** * 15% * * 41% 16% 15% 4% 2018 2019 2018 2019 2018 2019 * 48% 94% 57% 41% 38% 13% 3% 14%13% Awareness and use of online service is increasing * Approximate figures onlyA + These figures take into account those who did not accept an appointment Accessed 11th July 2019 https://www.gp-patient.co.uk/downloads/2019/GPPS_2019_National_infographic_PUBLIC.pdf
• 3.
  • Improve publicunderstanding of the benefits and potential opportunities arising from accessing and sharing their health and care records and information • See how patients and practices can overcome any potential risks associated with sharing their health and care data Aims of today’s conference