This document discusses the key roles and challenges for EMS during a pandemic. It notes that EMS is not just on the front lines, but surrounded by the pandemic as they enter homes and communities. It then discusses how pandemics have occurred historically and the unpredictability. It outlines WHO phases and discusses non-pharmacological interventions like social distancing that can help slow spread. EMS roles include preparing for increased demand and risk while potentially having reduced staffing, and following specific protocols for PPE, destinations and treating in place when possible. Public health agencies are also key partners for EMS in pandemic response and mitigation efforts.