innovations in
                                                                                          healthcare



I
  f you think of a healthcare                If you answered “yes”, then allow the        emphasis on healing environments. Our
  facility as a bleak                        Miron Healthcare Services team to assist     approach is based on how patients feel as
environment with insensitive                 in making your dream of an innovative        they become immersed in your facility.
lighting, stiff furniture and views of       healthcare facility a reality.
acoustical tile ceilings from a rigid bed,   Miron Healthcare Services, along with          Miron Healthcare Services
think again. Picture a medical facility      a fresh wave of cutting-edge healthcare        understands that patients’
highlighted in warm, tender colors,          facilities, is reinventing the concept of      surroundings affect their
integrating a positive experience at         typical healthcare and reviving the spirit     well-being.
every step. How about an atmosphere          of the ideal patient experience. Our
that fosters a patient’s comfort and         revolutionary approach, working with           Here is our list of the top
contentment? One that brims with             staff and patients, is to create unique        innovations for the patient
warmth, ease, and welcome?     Is this       patient experiences and positive patient       experience this year.
your vision?                                 attachments for your facility, placing the


imagine this...

Reflect the Environment                      Bring the Outside In                         Be More Productive with ‘CAFS’
Integration of regional materials into the   Surroundings within the facility are as      Computer Aided Flexible Spaces, work
facility though locally grown plantings,     calming and peaceful as the outdoors.        spaces that are easy to store, manage and
harvested wood and locally procured          Imagine paintings of local exterior          use, eliminate the need for large cubicle
sculpture and fauna.                         impressions viewed by patients as they       areas.
                                             enter the facility. A connection back to
Let the Sun Shine In!                        the familiar is made—back to a sense of      Appropriately Sized Private Rooms
Saturating recovery rooms in natural         peace… just like home.                       Private rooms with room for family
light leads to shorter patient stays and                                                  members, staff and equipment. Infection
higher patient and staff satisfaction.                                                    control is increased while aiding in
                                                                                          personal comfort.
Can we do a better job?
                                           ...of planning and building a more compelling healing environment for your patients?



Flex Rooms                                                           Nursing Pods
Include the flex room concept so nurses move patients                No longer are large, cluttered desks required. Everything
less often. All rooms are equipped to provide critical               a caregiver requires is at their fingertips with easy access
systems, such as anesthesia gases and heart monitors.                for ultimate service.
This design feature cuts down on noise and the infections
that may pass from patient to patient in shared rooms.               A Neighborhood that Cares
                                                                     Localized healthcare ‘neighborhoods’ or workspaces,
Incorporate ‘Third Spaces’                                           grouped according to discipline, foster knowledge
Include hospitality cafés where Starbucks baristas assist in         sharing. Each has a dedicated pod for instant interaction
preparing the coffee of the day. Juices, coffee and snacks           and discussion.
are made-to-order and easily accessible.
                                                                     Patient Loyalty
Eliminate What We Don’t Want to Hear                                 Satisfaction is over. Patient-centric strategies have
Noise reduction through planning of room placement                   moved from patient satisfaction and brand awareness to
and material selection. Flooring, sound insulation,                  patient loyalty. Twenty-one targeted questions identify
ceilings and corridor openings.                                      and understand the attachment levels of customers,
                                                                     employees, managers and the community to your
Private Reservations Rooms                                           brand. This effective analysis exposes current levels of
Unique settings where patients have the ability to discuss           consistency, stability, confidence, trust, dedication and
any item in confidence. Distinctive cube design with                 attachment.
individual family areas.

Make Creativity a Habit
Begin to carve out innovation spaces – high-energy think
tanks, team spaces that provide digital projection, ‘sticky’
areas, and whiteboards.
innovations in healthcare

more ideas for in-patient facilities...

Advanced Data Retrieval System                               Mind the Gap
ADR has been around for some time, however, the              For the past sixty years, patients have complained. It’s
way we use it has changed. Providing physicians with         time to listen and offer new patient gowns. Designed
information such as secure access to patient records via     with the patient—not the hospital—in mind. Easy to
a portable handheld devise or tablet PC. This includes       use ‘tear-away’ gowns that soothe and comfort.
up-to-the-minute lab results, radiology reports, vital
signs, and medication lists.                                 Pull Right Up
                                                             Separate maternity entrance providing a special
Learn from Eastern Medicine                                  experience for patients allowing for ease of service.
Rooms that overlook Zen gardens support the healing
process and help patients recover faster. Views of natural   ‘Begin to Care’ in Maternity Care
elements and the ability to absorb the warmth of the sun     Moms have been asking for this for years. Mother and
elevate patient moods. The interior and outdoor flora of     child share the same nurse for the entire stay.
the facility can captivate the senses and invite more of
the same: tranquility and relaxation.                        New Mother Gowns
                                                             Designed with the breast-feeding mother in mind.
Provide Therapeutic Art that Heals
Art, strategically placed throughout the facility,           Health-Related Retail Shops
enhances the healing environment and reduces stress for      Gift shops focused on healing and recovery, adding
patients and staff. Peaceful, relaxing areas designed to     value to patient well-being.
add to the meditative state.
                                                             Blissful Bedding
Holistic Gardens                                             Provide ideal bedding, such as 300-count thread linens
Create a spiritual awakening within the patient.             and choice of pillow firmness upon arrival.
Butterfly gardens, koi ponds, grains of sand that create
                                                             Why See It?
both mental and physical repose.
                                                             ‘No-see’ equipment is hidden and stored behind
Daybed Flexibility                                           paintings, lessening patient anxiety and stress.
Visitors enjoy in-room daybeds to remain connected to
                                                             “It’s My Pleasure to Assist!”
their family and friends throughout treatment.
                                                             Concierge services to assist every step of the way,
“Let Me Do it Myself!"                                       including elderly guidance.
Include personal patient environment controls in all
                                                             Hospitality – Not Hospital
rooms. Self controls are designed with ultimate patient
                                                             Room service that allows patients to order their meals
comfort in mind.
                                                             via telephone or wireless handheld from a 24-hour
Restock Without Waking                                       staffed room service department.
Include ISD in the design, In-patient Supply
                                                             “Is Joe Here Somewhere?”
Distribution, so supplies are re-stocked without ever
                                                             Nursing areas equipped with patient way-finding
entering into the in-patient room.
                                                             technologies. No longer are you required to search for a
Bring it to the Park                                         patient.
Peaceful, relaxing areas for informal conferences, lunch,
                                                             Welcome Packet
provider/patient-wide meetings and family downtime.
                                                             Begin to understand the unique preferences and desires
                                                             that a patient expects. What music, movies, and reading
                                                             materials will make their stay more comfortable?
                                                             Eliminate the ‘one-size-fits-all’ approach.
innovations in healthcare



more ideas for out-patient facilities...


Improved Patient Exam Room Communication                            Help the Kids
No posters, no flyers. Provide the latest clinical happenings       Childcare drop-in services for children 12 and under with
and events via broadcast through exam room plasma screens.          playground, arts and crafts, and scheduled activities.

Instant Patient Name Recognition                                    Keep Meds from Leaving
Process flow design allows nursing staff to know the patient’s      Prescriptions filled immediately through physician
name without ‘broadcasting’ or asking for it.                       interaction in the exam-room setting.

Ease of In-Room Scheduling                                          Instant Registration
Rather than sending the patient to another secondary (sub)          ThinkPad registration processes eliminate queue times and
waiting area, patients are scheduled for their diagnostics and      provide instant communication in the admitting area.
imaging right in the exam room.
                                                                    I-Spot Registration Process
Completely Integrated Physician Offices                             Separate areas designed to increase physician scheduling
Spaces that serve multiple patient and family functions.            access by 70%.
Teleconferencing capabilities including ‘just-in-time’
physician coordination.                                             Lending Libraries
                                                                    Access to educational pods and resources through the
Patient/Physician Conference Areas                                  Internet with web sites available for all to use.
Large conference desks are eliminated, adding to patient and
family interaction. Barriers are reduced creating outcomes of       “What Do I Hear?”
care, personalization, comfort and well-being.                      Soundscapes are available and accessible at numerous clinical
                                                                    impression areas.
Help with Teen Outreach
Confidential counseling, suicide intervention, and prevention       Eliminate Patient Lines
activities are available in a ‘teen-friendly’ environment.          Begin a pre-registration process and eliminate wait times.
                                                                    Typical check-in times are 10 to 14 minutes, reduce to 35
Private Rooms in the ASC                                            seconds.
Private pre and post-surgical patient rooms for comfortable
and seamless recovery, enhanced infection control and               Patient Procedure Pod Casts
greater privacy.                                                    Broadcasts sent to the patient before their arrival help
                                                                    eliminate the anxiety and stress often associated with a
Wellness, Fitness and Complementary Medicines                       hospital visit. Replace with outcomes like: ease, control and
Space dedicated to wellness and fitness for patients and            comfort.
staff to use when convenient for them and offerings
of complementary fitness programs such as yoga and                  ‘Orthopants’
meditation.                                                         Special pants designed with the orthopedic patient in mind.
                                                                    Created by innovative orthopedic surgeons, the ‘orthopants’
Therapeutic Bodywork                                                allow complete freedom of patient movement and relaxation.
Feature a variety of massage services such as prenatal
massage and more.




                          CORPORATE                      WAUSAU                       MADISON                         IOWA
                      1471 McMahon Drive         500 First Street, Suite 4000   8215 Greenway Boulevard,   9440 Atlantic Dr., SW, Suite 3
                        Neenah, WI 54956             Wausau, WI 54403                   Suite 100            Cedar Rapids, IA 52404
                           920.969.7000                  715.841.4000             Middleton, WI 53562              319.298.5200
                     miron-construction.com                                           608.203.2700

50 Inspiring Healthcare Innovation Ideas

  • 1.
    innovations in healthcare I f you think of a healthcare If you answered “yes”, then allow the emphasis on healing environments. Our facility as a bleak Miron Healthcare Services team to assist approach is based on how patients feel as environment with insensitive in making your dream of an innovative they become immersed in your facility. lighting, stiff furniture and views of healthcare facility a reality. acoustical tile ceilings from a rigid bed, Miron Healthcare Services, along with Miron Healthcare Services think again. Picture a medical facility a fresh wave of cutting-edge healthcare understands that patients’ highlighted in warm, tender colors, facilities, is reinventing the concept of surroundings affect their integrating a positive experience at typical healthcare and reviving the spirit well-being. every step. How about an atmosphere of the ideal patient experience. Our that fosters a patient’s comfort and revolutionary approach, working with Here is our list of the top contentment? One that brims with staff and patients, is to create unique innovations for the patient warmth, ease, and welcome? Is this patient experiences and positive patient experience this year. your vision? attachments for your facility, placing the imagine this... Reflect the Environment Bring the Outside In Be More Productive with ‘CAFS’ Integration of regional materials into the Surroundings within the facility are as Computer Aided Flexible Spaces, work facility though locally grown plantings, calming and peaceful as the outdoors. spaces that are easy to store, manage and harvested wood and locally procured Imagine paintings of local exterior use, eliminate the need for large cubicle sculpture and fauna. impressions viewed by patients as they areas. enter the facility. A connection back to Let the Sun Shine In! the familiar is made—back to a sense of Appropriately Sized Private Rooms Saturating recovery rooms in natural peace… just like home. Private rooms with room for family light leads to shorter patient stays and members, staff and equipment. Infection higher patient and staff satisfaction. control is increased while aiding in personal comfort.
  • 2.
    Can we doa better job? ...of planning and building a more compelling healing environment for your patients? Flex Rooms Nursing Pods Include the flex room concept so nurses move patients No longer are large, cluttered desks required. Everything less often. All rooms are equipped to provide critical a caregiver requires is at their fingertips with easy access systems, such as anesthesia gases and heart monitors. for ultimate service. This design feature cuts down on noise and the infections that may pass from patient to patient in shared rooms. A Neighborhood that Cares Localized healthcare ‘neighborhoods’ or workspaces, Incorporate ‘Third Spaces’ grouped according to discipline, foster knowledge Include hospitality cafés where Starbucks baristas assist in sharing. Each has a dedicated pod for instant interaction preparing the coffee of the day. Juices, coffee and snacks and discussion. are made-to-order and easily accessible. Patient Loyalty Eliminate What We Don’t Want to Hear Satisfaction is over. Patient-centric strategies have Noise reduction through planning of room placement moved from patient satisfaction and brand awareness to and material selection. Flooring, sound insulation, patient loyalty. Twenty-one targeted questions identify ceilings and corridor openings. and understand the attachment levels of customers, employees, managers and the community to your Private Reservations Rooms brand. This effective analysis exposes current levels of Unique settings where patients have the ability to discuss consistency, stability, confidence, trust, dedication and any item in confidence. Distinctive cube design with attachment. individual family areas. Make Creativity a Habit Begin to carve out innovation spaces – high-energy think tanks, team spaces that provide digital projection, ‘sticky’ areas, and whiteboards.
  • 3.
    innovations in healthcare moreideas for in-patient facilities... Advanced Data Retrieval System Mind the Gap ADR has been around for some time, however, the For the past sixty years, patients have complained. It’s way we use it has changed. Providing physicians with time to listen and offer new patient gowns. Designed information such as secure access to patient records via with the patient—not the hospital—in mind. Easy to a portable handheld devise or tablet PC. This includes use ‘tear-away’ gowns that soothe and comfort. up-to-the-minute lab results, radiology reports, vital signs, and medication lists. Pull Right Up Separate maternity entrance providing a special Learn from Eastern Medicine experience for patients allowing for ease of service. Rooms that overlook Zen gardens support the healing process and help patients recover faster. Views of natural ‘Begin to Care’ in Maternity Care elements and the ability to absorb the warmth of the sun Moms have been asking for this for years. Mother and elevate patient moods. The interior and outdoor flora of child share the same nurse for the entire stay. the facility can captivate the senses and invite more of the same: tranquility and relaxation. New Mother Gowns Designed with the breast-feeding mother in mind. Provide Therapeutic Art that Heals Art, strategically placed throughout the facility, Health-Related Retail Shops enhances the healing environment and reduces stress for Gift shops focused on healing and recovery, adding patients and staff. Peaceful, relaxing areas designed to value to patient well-being. add to the meditative state. Blissful Bedding Holistic Gardens Provide ideal bedding, such as 300-count thread linens Create a spiritual awakening within the patient. and choice of pillow firmness upon arrival. Butterfly gardens, koi ponds, grains of sand that create Why See It? both mental and physical repose. ‘No-see’ equipment is hidden and stored behind Daybed Flexibility paintings, lessening patient anxiety and stress. Visitors enjoy in-room daybeds to remain connected to “It’s My Pleasure to Assist!” their family and friends throughout treatment. Concierge services to assist every step of the way, “Let Me Do it Myself!" including elderly guidance. Include personal patient environment controls in all Hospitality – Not Hospital rooms. Self controls are designed with ultimate patient Room service that allows patients to order their meals comfort in mind. via telephone or wireless handheld from a 24-hour Restock Without Waking staffed room service department. Include ISD in the design, In-patient Supply “Is Joe Here Somewhere?” Distribution, so supplies are re-stocked without ever Nursing areas equipped with patient way-finding entering into the in-patient room. technologies. No longer are you required to search for a Bring it to the Park patient. Peaceful, relaxing areas for informal conferences, lunch, Welcome Packet provider/patient-wide meetings and family downtime. Begin to understand the unique preferences and desires that a patient expects. What music, movies, and reading materials will make their stay more comfortable? Eliminate the ‘one-size-fits-all’ approach.
  • 4.
    innovations in healthcare moreideas for out-patient facilities... Improved Patient Exam Room Communication Help the Kids No posters, no flyers. Provide the latest clinical happenings Childcare drop-in services for children 12 and under with and events via broadcast through exam room plasma screens. playground, arts and crafts, and scheduled activities. Instant Patient Name Recognition Keep Meds from Leaving Process flow design allows nursing staff to know the patient’s Prescriptions filled immediately through physician name without ‘broadcasting’ or asking for it. interaction in the exam-room setting. Ease of In-Room Scheduling Instant Registration Rather than sending the patient to another secondary (sub) ThinkPad registration processes eliminate queue times and waiting area, patients are scheduled for their diagnostics and provide instant communication in the admitting area. imaging right in the exam room. I-Spot Registration Process Completely Integrated Physician Offices Separate areas designed to increase physician scheduling Spaces that serve multiple patient and family functions. access by 70%. Teleconferencing capabilities including ‘just-in-time’ physician coordination. Lending Libraries Access to educational pods and resources through the Patient/Physician Conference Areas Internet with web sites available for all to use. Large conference desks are eliminated, adding to patient and family interaction. Barriers are reduced creating outcomes of “What Do I Hear?” care, personalization, comfort and well-being. Soundscapes are available and accessible at numerous clinical impression areas. Help with Teen Outreach Confidential counseling, suicide intervention, and prevention Eliminate Patient Lines activities are available in a ‘teen-friendly’ environment. Begin a pre-registration process and eliminate wait times. Typical check-in times are 10 to 14 minutes, reduce to 35 Private Rooms in the ASC seconds. Private pre and post-surgical patient rooms for comfortable and seamless recovery, enhanced infection control and Patient Procedure Pod Casts greater privacy. Broadcasts sent to the patient before their arrival help eliminate the anxiety and stress often associated with a Wellness, Fitness and Complementary Medicines hospital visit. Replace with outcomes like: ease, control and Space dedicated to wellness and fitness for patients and comfort. staff to use when convenient for them and offerings of complementary fitness programs such as yoga and ‘Orthopants’ meditation. Special pants designed with the orthopedic patient in mind. Created by innovative orthopedic surgeons, the ‘orthopants’ Therapeutic Bodywork allow complete freedom of patient movement and relaxation. Feature a variety of massage services such as prenatal massage and more. CORPORATE WAUSAU MADISON IOWA 1471 McMahon Drive 500 First Street, Suite 4000 8215 Greenway Boulevard, 9440 Atlantic Dr., SW, Suite 3 Neenah, WI 54956 Wausau, WI 54403 Suite 100 Cedar Rapids, IA 52404 920.969.7000 715.841.4000 Middleton, WI 53562 319.298.5200 miron-construction.com 608.203.2700