58th ICCA Congress | Teaming without tantrums

58th ICCA Congress | Teaming without tantrums

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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 1 Designed and Delivered by Eric Kaufmann and SAGATICA TEAMING WITHOUT TANTRUMS Teaming without Tantrums™ Team of Leaders or Leadership Team Leadership Teams are compromised when  Leaders pursue their personal interpretations of Vision  Leaders mistakenly assume they share common philosophies  Leaders prioritize their functional teams over the Exec Team 2
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 2 Teaming without Tantrums™ Change Process 3 (D x V x P) T C = Change D = Dissatisfaction with current state V = Vision of a desired future P = Practices applied toward the vision T = Time to apply practices R = Resistance Legend > RC = ExecutiveOS™ TEAM TURMOIL Drift Friction Drag 4 Focus Flow Speed TEAM EFFECTIVNESS
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 3 ExecutiveOS™ Drift/Drag/Friction create Executive team turmoil. They are... 5 Profitability killers Trust killers Collaboration killers Engagement killers Innovation killers ExecutiveOS™ Costs of Leadership Drift/Drag/Friction 6 -4% 9% -5% -7% -8 -6 -4 -2 0 2 4 6 8 10 Customer Satisfaction Voluntary Turnover Productivity Revenue
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 4 ExecutiveOS™ Focus/Speed/Flow empowers teams to be... 7 Is more profitable Trusts and collaborates Solves problems faster Makes better decisions Engages more powerfully Teaming without Tantrums™ Focus/Speed/Flow happen on purpose. 8 Deliberate System Consciously Crafted Processes that are Purposeful, Aligned, and Integrated. Deliberate Practice Repetitive, Specific, Challenging and Outcome Directed actions Deliberate Reflection Objective learning reviews that are Timely, Holistic, and Safe
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 5 TEAM EFFECTIVENESS 9 Team Effectiveness Assessment™ (TEA) Framework • Meaningful Mission • Clear Priorities • Team Commitment • Strong Accountability • Collaborative Partnerships • Inclusion & Engagement • Leveraged Diversity • Innovative Experimentation • Powerful Conversations • Productive Conflicts • Efficient Team Processes • Effective Decisions • Metric Based Feedback • Evolution & Adaptation • Great Results • Rewards and Recognition • Organizational Support • Working Knowledge • Virtual Infrastructure • Aligned Leadership
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 6 Teaming without Tantrums™ 11 Interactions & Process • Powerful conversations • Productive conflict • Effective decisions • Efficient processes Goals & Purpose • Meaningful Mission • Clear Priorities • Team Commitment • Strong Accountability Infrastructure • Aligned leadership • Organizational support • Working knowledge • Virtual systems Roles & Expectations • Collaborative partnership • Inclusion & engagement • Leveraged diversity • Innovative experimentation Learning & Results • Metric based feedback • Evolution & adaptation • Great results • Rewards & recognition ExecutiveOS™ Core Applications 12 TEAM EFFECTIVENESS Useful Meetings Sticky Decisions Dynamic Debate Skillful Conflict
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 7 SKILLFUL CONFLICT 13 ExecutiveOS™ ExecutiveOS Virtues Good experiences  What made it “good”?  What was the impact? Bad experiences  What made it “bad”?  What was the impact? 14
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 8 ExecutiveOS™ ExecutiveOS Virtues 15  What prevents us from giving feedback?  What prevents us from asking for and receiving feedback? NO NOT NOW NOT THIS NOT HERE
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 9 Contact before contract •Have you established relationship? Person vs. problem •Are you separating person from issue? Active listening •Are you clarifying and paraphrasing? Get perspective •Are you focusing on the right issue? Third option •Can you imagine new possibilities? Discerning triggers Applying mindfulness Cultivating courage Setting boundaries Noticing Connecting Engaging Declaring oh no ok oh yes got it
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 10 ExecutiveOS™ 19 Acknowledge the other person’s point of view Thank him or her Consider whether/ how the feedback applies Probe for understanding Do not dismiss positive feedback Avoid arguing or defending Listen without interrupting Explain effect on me Pause and listen for clarifying questions Give concrete suggestions or recognition Describe concrete observation STICKY DECISIONS 20
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 11 Confirmation bias Anchoring Halo effect Overconfidence bias Teaming without Tantrums™ 22 2 3 4 5 6 7 Cereal Car Promotion Hire/Fire Strategy Invest IMPACT C O M P L E X I T Y
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 12 Teaming without Tantrums™ Research Problem Solving Decision Making Planning Clarify Purpose and Boundaries of the Decision Gather Information Who will decide Decide how you’ll decide
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 13 Look at the FACTS & DETAILS • What are the facts? • Be specific and actual • List all relevant details • Be clear What are all of the Possibilities? • Consider the consequences of each alternative • If you weren’t involved, what would you suggest? • What is the cause and effect of each action? What are all of the POSSIBILITIES? • Let your imagination run wild • Brainstorm • Consider various solutions What IMPACT will it have on those involved? • Is it something you can live with? • How do you feel about the action? • What hunches to you have about other’s reaction? Clarify Purpose and Boundaries of the Decision Gather Information Who will decide Decide how you’ll decide Summarize rationale Communicate decision
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 14 ExecutiveOS™ Core Applications 35 TEAM EFFECTIVENESS Useful Meetings Sticky Decisions Dynamic Debate Skillful Conflict ExecutiveOS™ EOS Outcomes (Client Experiences) 36 Faster Results: Reduced Decision Cycle Time by 30%Acceleration Silo Busting: Cross-functional collaborationCollaboration Team Cohesion: Improved trust survey results by 50%Trust Profitability Succession Engagement Financial performance: 12 month program yielded 4X revenue growth in 3 years Next gen leaders: guaranteeing “no surprise” ELT buy-in and alignment Transforming leadership: moved employees to 45% highly engaged in 2 years (twice the National Average)
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  Teaming Without TantrumsEric Kaufmann [email protected] ICCA 2019 15 ExecutiveOS™ 37 ExecutiveOS positively impacts organizational culture Culture eats strategy for breakfast. – Peter Drucker Executives are the ingredients of company culture. – Eric Kaufmann ExecutiveOS™ 38 We exist to bring forward the highest results for profits, people and the planet by evolving each leader’s conscious embodiment of wisdom, courage, and care.