9 Professional Phone Greetings for Your Business

9 Professional
Phone Greetings
for Your Business

Your greetings and prerecorded messages have a significant
impact on your callers’ perception of your brand. With
personalized greetings and messages, you can ensure that
every interaction with your company is unique, professional
and informative.
Most call center software solutions offer many greeting types
and each can be customized according to your business needs.
This slideshow presents a list of the most standard phone
greeting types.

#1
Welcome Greeting
The first greeting callers hear when they call
your company.

“Thank you for calling [COMPANY].”
“Thank you for calling [COMPANY]. Don’t forget to check out
www.COMPANY.com for a list of our latest specials and events.”
“Thank you for calling [COMPANY]. Your business is truly important to
us. Please hold while we connect your call.”
“Thank you for calling [COMPANY]. We are proud to announce that we
have been rated one of the top 10 customer service oriented companies
in the tri-state area. Please hold and one of our amazing support agents
will answer your call as soon as possible.”
“Thank you for calling [COMPANY], where customer service is our
priority.”
#1 Understand and address issues

#2
IVR Greeting
The greeting callers hear when
they enter your IVR.

“For English, press 1. Para Español, presione el número 2.”
“If you know the extension of the person you would like to reach, you may
dial it at any time. You can also press 0 to bypass this message and reach
an agent. For all other callers, please listen to the following options: For
account information, press 1. For questions about a product you purchased,
press 2…”
“If you know your party’s extension, you may dial it at any time. Otherwise,
please choose from the following options: For customer support, press 1.
For sales, press 2…”
#2 Analyze customer contact behavior to anticipate their needs

#3
Available Agents Greeting
What callers hear when they are routed
to an available agent.

“Please hold while you are connected to the next available agent.”
“Please stay on the line. Your call is being connected.”
“Your call is being connected.”
“Your call is being transferred.”
#3 Invest in call center software that…

#4
Waiting Message
What callers hear when they
enter the waiting queue.

“All of our agents are currently busy. Please hold and we will answer your
call as soon as we can.”
“All of our agents are currently assisting other callers. If you would like
to bypass the waiting queue, you can press 1 to leave a voicemail.
Otherwise, please stay on the line and your call will be answered in the
order it was received.”
“All of our agents are busy at this time. Your call is very important to us.
Please stay on the line and your call will be answered in the order it was
received.”
#4 Optimize your support structure

#5
Delay Announcement
What the caller hears every two minutes
that they are in the waiting queue.

“Thank you for your patience. All of our agents are busy. Please continue to
hold and your call will be answered in the order it was received.”
“All of our agents are busy. If you would like to receive a call back, please
press 1 and the next available agent will return your call. Otherwise, remain
on the line and your call will be answered in the order it was received.”
“All of our agents are still busy. Please visit our website at
www.COMPANY.com for general information or continue to hold and the next
available agent will take your call.”
“Thank you for holding. Your call is important to us. Please continue to hold
and the next available agent will answer your call.”
#5 Engage in “Total Contact Ownership”

#6
Full Waiting Queue Message
What the caller hears when the waiting
queue is full.

“We are currently experiencing high call volume. Please leave a message with
your name and phone number and we will return your call as soon as
possible.”
“All of our agents are currently busy. Please leave a message after the tone
and one of our support representatives will return your call as soon as
possible.”
“All of our agents are currently busy. If you would like to leave a message,
you can do so after the beep. You can also email your question to
support@COMPANY.com. Thank you!”
#6 Streamline your internal processes

“We apologize but we are currently experiencing high call volume. Please
leave us a voicemail, send us a support email at support@COMPANY.com or
chat with us online at COMPANY.com.”
“We apologize, but all of our agents are currently assisting other callers at this
time. Please leave a message after the beep and we will return your call as
soon as possible.”
#6 Streamline your internal processes

#7
Voicemail Message
The company voicemail greeting
callers hear.

“You have reached the voicemail of [COMPANY]. Please leave a detailed
message and someone will return your call as soon as possible.”
“Thank you for calling [COMPANY]. You have reached this message either
because all of our agents are currently busy assisting other callers or because
it is after business hours. Please leave a message after the beep and we will
return your call as soon as possible.”
“Thank you for calling [COMPANY]. Please leave a message with your name
and phone number and we will return your call as soon as possible.”
#7 Increase automation and self-service options

#8
Outside Business Hours
What the caller hears when they call your company
outside of business hours.

“Thank you for calling [COMPANY]. We are currently unavailable to take your
call. Please leave a message after the beep, or contact us during business
hours: Monday through Friday between 9 AM and 5 PM Eastern Standard
Time. Thank you!”
“Thank you for calling [COMPANY]. You have reached this inbox because it is
currently after business hours. Please leave a message after the beep, or call
back between the hours of 9 AM and 5 PM Eastern Standard Time, Monday
through Friday.”
“Thank you for calling [COMPANY]. We are currently closed. Please leave a
message after the beep, or call back Monday through Friday between 9 AM
and 5 PM Eastern Standard Time. Thank you!”
#8 Optimize your content

#9
Queue Callback Message
What the caller hears when they request a callback
from the queue.

“You have requested to have the next available agent call you back from the
queue. You may now hang up and wait for our call. Goodbye.”
“Thank you for requesting a callback. You may now hang up and wait for our
call. Goodbye.”
“You have requested to have the next available agent call you back from the
queue. Please hang up and wait for our call. Goodbye.”
#9 Improve agent performance

Making your phone greetings professional, informative and concise
is critical to creating an excellent experience for callers when they reach
out to your call center.
Find out why 1000s of companies use Talkdesk’s advanced call center
software with customizable greetings to provide high quality phone support.
ASK FOR A FREE TRIAL

9 Professional Phone Greetings for Your Business

More Related Content

What's hot

Viewers also liked

Similar to 9 Professional Phone Greetings for Your Business

More from TalkdeskInc

Recently uploaded

In this document

9 Professional Phone Greetings for Your Business