A. Kalašinskas IT Akadeemia

A. Kalašinskas IT Akadeemia

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  Managing your checkoutzone: Evaluating different technologies in the market and maximizing productivity Andrius Kalašinskas Store Business Consultant, New Vision Inco November 16th 2011 Tallinn NCR SelfServ ™ Checkout Partner
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  Agenda • Introduction • Checkout zone management: today’s challenges • Evaluating of technological solutions • Store capacity modeling: what it is? • Summary NCR SelfServ ™ Checkout Partner
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  New Vision Incoas a joint venture founded in 2010 between: New Vision Established in 1993 Provides technologies, system integrations and services exclusive for retail industry 24/7 basis service network with multilanguage helpdesk 190+ employees Revenue 9 mln EUR 2010 (11 mln EUR 2008) Alessandro Santalucia • 20 years experience in NCR Corporation at various top management positions, recently Europe Channel Sales AVP • Driven many of most successful Self-checkout projects in Europe NCR SelfServ ™ Checkout Partner
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  New Vision is#1 in Retail IT and #12 among Baltic IT&T companies Reference clients of New Vision NCR SelfServ ™ Checkout Partner
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  New Vision Inco- overview Quick facts • 100% dedicated for self-service in retail • Strategic partnership with NCR in Finland, Russia and Baltics • Local consulting and technical resources • Integration and development in Vilnius • Office locations – Finland: Hyvinkää – Russia: St. Petersburg – Estonia: Tallinn – Latvia: Riga – Lithuania: Vilnius • Part of New Vision group NCR SelfServ ™ Checkout Partner
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  New Vision Inco- overview Product portfolio Consulting Technology Services - NCR SelfServ checkout - Technical design - Self service - Datalogic Self scanning - Integration Strategy - Prototyping - Impact qualification - Installation in stores - Impact realization - Customer services NCR SelfServ ™ Checkout Partner
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  Strategic partnership withNCR in Finland, Russia and Baltics NCR Corporation 3,000+ Locations At a Glance 110 Countries – NCR Direct NYSE: NCR 90 Countries – Distributors & Service Partners Number of Employees: 22,400 13,000+ NCR Services People 78,000+ Repair Parts SKU’s Managed Revenue: 712 Field Parts Stocking Locations $4.6 billion 126 years of retail technology innovation 40 years of global self-service leadership More than $400 billion in annual commerce and 23 billion consumer self-service transactions are processed globally using NCR products and services NCR SelfServ ™ Checkout Partner
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  Delivering focused practicalexperience Consulting part • A business transformational project Revenue • Ensuring that project meets or exceeds business results expected (utilization, customer satisfaction, ROI, …) Margin • Methodologies and tools • Cross-Europe Industry best practice Cost • Digital Pilot Store observations Store capacity modeling Business impact evaluation • Implementation: make it work Getting maximum from the Investment NCR SelfServ ™ Checkout Partner
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  Delivering focused practicalexperience Consulting part Self-service project - a business Revenue transformational project Implementation: make it work Margin Getting maximum from the Asset NCR Methodologies and tools Cost Cross-Europe Industry best practice Ensuring that project meets or exceeds business results expected (utilization, customer satisfaction, ROI, …) NCR SelfServ ™ Checkout Partner
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  Checkout zone -Point of Costs in the store • Infrastructure POS hardware 7 tills supermarket Software Scales ~8000 EUR ~56000 EUR Mounting Checkout desk Other infrastructure • Running annual maintenance • Shrinkage • Valuable store space • Administration • Labour cost NCR SelfServ ™ Checkout Partner
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  Checkout labor challengein Baltics In Vilnius alone biggest retail Troubles finding personnel to handle checkouts chains has shortage of around 300 store staff. • Second wave of emigration – 2010 highest emigration during recent years IQ Economist, November 5th 2011 – In 2010 almost 90 000 people in Lithuania alone – Part of people prefer minimal income from government – Working age population part is getting lower • Cost of finding new cashier increases – People with no experience – High costs of trainings – Salaries expectations grows – Impacts on service levels in the stores – Some retailers increased salaries or wage structure • Cashiers is the largest payroll position in the organization Focus on productivity and automation of simple tasks is a way to successfully meet the challenge and even increase customer service in the same time. NCR SelfServ ™ Checkout Partner
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  Good news thattechnology is here and mature Self Checkout Market update • NCR SelfServ Checkout continutes to growth EMEA NCR SSCO Install Growth 22000 20000 18000 16000 14000 Stores 12000 Lanes 10000 8000 6000 4000 2000 0 D 04 06 08 20 010 05 07 09 YT 20 20 20 20 20 20 2 11 • 15%+ annual growth up to 2016 (Greg Buzek) • Approximately 35% of transactions are completed using self-checkout in Europe NCR SelfServ ™ Checkout Partner
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  Adoption of self-serviceexpands Latest patterns • In September TESCO announced massive NCR SelfServ checkout rollout in Eastern and Central Europe countries – More self checkouts in more stores than any other supermarket in Poland – First self-checkout arrival to Czech Republik, Slovakia and Hungary Different approaches continues to be trialing and researched – Tunnel, transformational checkout, Mobile phone self scanning, Internet and store shopping mix, … NCR SelfServ ™ Checkout Partner
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  Retailers Decision Dilemma Shallwe do self-checkout? Maybe better to buy stores Lets Give it a Try We don’t know the Will customers use ROI it? How many? Which Stores? How Many? Will it pay for itself? Retailers need objective and measurable way to evaluate alternatives, know business What about There are different impacts to make a decision and maximize the results. shrinkage? NCR SelfServ ™ Checkout Partner technologies..
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  Owning business resultsof the IT investment from the beginning Digital Pilot • Process that helps you determinate: – Optimum technology and number of units – Best Configuration(s) – Likely utilization – Likely labor impact – Best approach to trade-offs – Expected ROI(s) • By Modeling stores using actual data : – Comparisons to extensive stores data base – Varying possible scenarios to avoid ineffective solutions Digital Pilot – Identify the scenarios most likely to - Store observations produce optimum results - Store capacity modeling – Accurately Predicted Outcomes – - Business impact evaluation Benchmark for Managing NCR SelfServ ™ Checkout Partner
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  Owning business resultsof the IT investment One way ot another? The Other Way – the Hard Way ?????? See Do A Pilot Adjust More What Few Store the Pilot Iteration Happens More s The “Digital pilot” Way – Faster, Easier, Better Digital Validation Full Pilot Store Roll-Out NCR SelfServ ™ Checkout Partner
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  It is allabout the results.. for Business! Some real life examples • Tesco • Marks and Spencer • Sainsburies • Asda • Dansk Supermarkets • Spar Slovenia • IKI Lithuania Learning from the experience in different retail self-service environments NCR SelfServ ™ Checkout Partner
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  What is valueof Doing it Right from the First Time NCR SelfServ ™ Checkout Partner
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  Summary • In contrastto a POS, Succesfull self-service project is a “business driven” project • Mature proven technology is here to help meet market challenges • Self checjout can positively impact productivity in a traditional lanes as welll • Knowing what will be a success in a measurable figures and impact to operational and financial results eliminates costly erroros, enables effective management and maximizes benefits. NCR SelfServ ™ Checkout Partner
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  Thank you! Contacts: Andrius Kalašinskas Phone+370 685 36 292 Email [email protected] SelfServ ™ Checkout Partner www.nv-inco.com