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A New World of Business Communication
The document discusses the evolution of business communication, emphasizing the importance of quality communication and omni-channel strategies in a rapidly changing digital landscape. It highlights how unified communication, particularly through platforms like Sarv, can enhance customer experiences by seamlessly integrating various communication channels. The document also notes that most consumers do not stick to one device while shopping, thus underlining the necessity for businesses to adapt to an omni-channel approach.
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A New World of Business Communication
- 1. A New Worldof Business Communication
- 2. Traditional Business CommunicationIs Harder
- 3. Business Communication IsChanging
- 4.
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- 6. What Does QualityCommunication Mean?
- 7. What Does QualityCommunication Mean? No matter if you’re an online business or offline, a quality communication with your customers can bring success for you. You must deliver the right message to the right people at the right time.
- 8. The Good News… “Gartnerpredicts that by 2020 a customer will manage 85% of the relationship with an enterprise without interacting with a human.”
- 9.
- 10. “Customer service isthe new marketing.” -- Derek Sivers
- 11. “How can Icommunicate effectively with my prospects and provide them a great customer experience?” -- YOU
- 12. Innovation+Technology+Strategy = UniqueCustomer Experience Source: Global Contact Center Benchmarking Report
- 13. Omni-channel Communication MakesYou Interesting
- 14. Why Omni-channel CommunicationIs Important Today’s consumer moves seamlessly – and sometimes quite quickly – across digital and offline channels. Customers jump from an email, to social media, to your website, to your 1800 number, and then back to social media, all without losing momentum. And they do so from wherever device is most handy in the moment.
- 15. Why Omni-channel CommunicationIs Important “Google says that 90% of shopping consumers never stay on just one device when making a purchase. They skip around before buying.”
- 16. Most of companiesare investing in omni-channel Source: PricewaterhouseCoopers
- 17. How Can IPut All the Pieces Together?
- 18. Sarv Can HelpYou… Unified Communication + Cloud Technology + Group of Thinkers = Empower Your Business Communication
- 19. What is Sarv? ●All-in-one communication platform. ● 12000+ happy clients across the world. ● Innovation is the language of Sarv.
- 20. All-in-One Communication Channels ●Email Marketing and Automation ● Cloud Telephony ● Mobile Marketing ● Business Numbers ● Interactive Voice Solutions ● Lead Generation ● Whatsapp Business App ● Sarv Dot
- 21. What Our Customersare Shouting… “Sarv is an excellent in SMS, missedcall and IVR. I got exceptional support from them. They are always ready for any support and event. What required by a big corporate? The answer is: good tech support, quality and error free service. Sarv has all these.” - Gopal Prajapati “We bought Sarv’s IVR, missedcall and SMS service for our flagship project. We never had any complaints and received excellent service and on-time delivery. Their plans and prices are very much affordable. They don’t compromise with quality. Thumbs up to the whole Sarv team...” - Badshah
- 22. Try Sarv forFree: https://manage.sarv.com/register?service=MAIL