© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Account-Based Marketing (ABM)
How to Target your Key Accounts and
Drive Revenue
David Myers
Product Expert
Mike Telem
VP Product Marketing
Ex. Insightera Co-founder
Page 2
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Insightera, a Marketo Company
• Real-time targeting and personalization platform
• Leveraging big data and predictive analytics to
interact with prospects throughout the customer
lifecycle
Page 3
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Overview
• Defining Account-Based Marketing (ABM)
• What is real-time personalization
• The 3 W’s for ABM
• Successful ABM use case
• How to get started with your own ABM campaigns
Page 4
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Account-Based Marketing (ABM)
“Focus on those accounts most likely to
generate revenue.”
Target prospects based on Industry,
Revenue and Named Accounts.
Page 5
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
What is Real-time Personalization?
Speed
“Within the first 10 seconds of your visitor’s website experience, you
must explain what you can do for them” (Microsoft Research)
Relevancy
“82% of prospects value content targeted to their specific industry”
(MarketingSherpa)
Personalizing your prospects experience while they are
engaged and attentive
Page 6
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
3 W’s of Account-Based Marketing
Who
Identify Target Accounts
> Named Lists
> Verticals
> Size/Revenue
What
Discover & Map Content
> White Papers
> Case Studies
> Videos, Posts
Where
Channels
> Website, Mobile
> Email
> Advertising
Page 7
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Who - Identify your Target Accounts
• Named account lists
• Determine account profiles
• Industry, location, revenue, technology
• Behavior, customer journey and target personas
• Correlate with strategic goals
• Regional expansion, market share growth, big brands, competitors’
customers
Page 8
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Financial Telecom Healthcare Your Customized
Named Account List
• Mid-West Target Accounts
• Top 50 Retail Accounts
• Key Enterprise Accounts
• Existing customers
Who - Identify your Target Accounts
Page 9
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
What - Discover and Map Effective Content
• 82% of prospects value content targeted to their specific industry
• 75% of executives will read unsolicited materials that contain ideas that
might be relevant to their business
• 67% find content targeted to their job function valuable
(Marketing Sherpa)
• 84% of marketing executives say they plan on developing a process to map rich media
content assets to buyer journey stage
(Aberdeen)
• Average number of content pieces on company websites: SMB - 290, Ent. - 2,430.
Page 10
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
What - Discover and Map Effective Content
• Discover and map content assets
• Analyze content consumption
• Basis for content automation & content recommendation
Automatic Content Discovery
Page 11
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
What - Discover and Map Effective Content
Target Segments Awareness Interest Evaluation Commitment
Fortune 500
Companies
Why enterprises
need cyber security
Infographic
GE
Case Study
Tech-S product
Datasheet
Fortune 500 Product
User Group
Financial Industry
Customer Service in
Finance Sector
Blog Post
10 Tips Banking and
Technology
Video
Tech-S
White Paper
Tech-S
Customer
Event/ Conference
Named Account Lists
Learn how Tech-S
leverages site
security
Overview Video
Optimize your web
security
Webinar
Security Expert
Offer
Free consultation
Join the top
security executives
Breakfast meeting
• Mapping content with a Content Matrix
Page 12
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Where - Channels
Web
Mobile
Email
Advertising
Page 13
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
How - Real-time Personalization Campaigns
• Segments inbound prospects in real-time based on:
• Auto-engages segmented prospects with
personalized content or calls-to-action while on site
and in context, even if they are anonymous
Page 14
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Measure, Optimize and Learn
• A/B testing different CTA’s per targeted segment
• Auto-Tune > Automatically accelerate most
effective CTA
• Analytics based on firmographics, verticals, named
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Use Case
Page 16
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Use Case
• Panaya is a software vendor that helps companies
reduce ERP upgrade time and costs
Page 17
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Use Case
• New Target Market: Oracle ERP users
Who
Oracle Users
Account-Based Lists
Digital Behavior
What
Case Studies
Banners / Logos
Videos
Where
Website
Mobile
Emails
Page 18
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Real-time Personalization (Account-based)
Page 19
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Real-time Personalization (Account-based)
Customers:
Page 20
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Real-time Personalization (Account-based)
Customers:
Page 21
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Real-time Personalization (Account-based)
25%
CTR
Page 22
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Optimization and Auto-Tune
A
Page 23
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Optimization and Auto-Tune
B
Page 24
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Optimization and Auto-Tune
C
Page 25
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Use Case Results
• Over 200 targeted accounts identified in 1st month
• 25% click through rate on personalized content
• 113% increase in content engagement
• Identified most converting content with A/B testing &
Auto-tune
Page 26
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Getting Started
Where to start?
Identify high yield targets
Map effective content
Execute campaigns and analyze
Measure and analyze results
Page 27
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Key Takeaways
• Real-time personalization is about speed and relevancy
• The 3 W's model for ABM: who, what, where
• Focusing on your key revenue generating accounts
• Getting started is easier than you think
© 2013 Marketo, Inc. Marketo Proprietary and Confidential
Thank you!
Any Questions?
Ebook: Why your Demand Gen Plans Needs
Account-Based Marketing
Contact us: mtelem@marketo.com / dmyers@marketo.com
For more info: www.marketo.com/personalization

Account-Based Marketing: Target Key Accounts and Drive Revenue

  • 1.
    © 2013 Marketo,Inc. Marketo Proprietary and Confidential Account-Based Marketing (ABM) How to Target your Key Accounts and Drive Revenue David Myers Product Expert Mike Telem VP Product Marketing Ex. Insightera Co-founder
  • 2.
    Page 2 © 2013Marketo, Inc. Marketo Proprietary and Confidential Insightera, a Marketo Company • Real-time targeting and personalization platform • Leveraging big data and predictive analytics to interact with prospects throughout the customer lifecycle
  • 3.
    Page 3 © 2013Marketo, Inc. Marketo Proprietary and Confidential Overview • Defining Account-Based Marketing (ABM) • What is real-time personalization • The 3 W’s for ABM • Successful ABM use case • How to get started with your own ABM campaigns
  • 4.
    Page 4 © 2013Marketo, Inc. Marketo Proprietary and Confidential Account-Based Marketing (ABM) “Focus on those accounts most likely to generate revenue.” Target prospects based on Industry, Revenue and Named Accounts.
  • 5.
    Page 5 © 2013Marketo, Inc. Marketo Proprietary and Confidential What is Real-time Personalization? Speed “Within the first 10 seconds of your visitor’s website experience, you must explain what you can do for them” (Microsoft Research) Relevancy “82% of prospects value content targeted to their specific industry” (MarketingSherpa) Personalizing your prospects experience while they are engaged and attentive
  • 6.
    Page 6 © 2013Marketo, Inc. Marketo Proprietary and Confidential 3 W’s of Account-Based Marketing Who Identify Target Accounts > Named Lists > Verticals > Size/Revenue What Discover & Map Content > White Papers > Case Studies > Videos, Posts Where Channels > Website, Mobile > Email > Advertising
  • 7.
    Page 7 © 2013Marketo, Inc. Marketo Proprietary and Confidential Who - Identify your Target Accounts • Named account lists • Determine account profiles • Industry, location, revenue, technology • Behavior, customer journey and target personas • Correlate with strategic goals • Regional expansion, market share growth, big brands, competitors’ customers
  • 8.
    Page 8 © 2013Marketo, Inc. Marketo Proprietary and Confidential Financial Telecom Healthcare Your Customized Named Account List • Mid-West Target Accounts • Top 50 Retail Accounts • Key Enterprise Accounts • Existing customers Who - Identify your Target Accounts
  • 9.
    Page 9 © 2013Marketo, Inc. Marketo Proprietary and Confidential What - Discover and Map Effective Content • 82% of prospects value content targeted to their specific industry • 75% of executives will read unsolicited materials that contain ideas that might be relevant to their business • 67% find content targeted to their job function valuable (Marketing Sherpa) • 84% of marketing executives say they plan on developing a process to map rich media content assets to buyer journey stage (Aberdeen) • Average number of content pieces on company websites: SMB - 290, Ent. - 2,430.
  • 10.
    Page 10 © 2013Marketo, Inc. Marketo Proprietary and Confidential What - Discover and Map Effective Content • Discover and map content assets • Analyze content consumption • Basis for content automation & content recommendation Automatic Content Discovery
  • 11.
    Page 11 © 2013Marketo, Inc. Marketo Proprietary and Confidential What - Discover and Map Effective Content Target Segments Awareness Interest Evaluation Commitment Fortune 500 Companies Why enterprises need cyber security Infographic GE Case Study Tech-S product Datasheet Fortune 500 Product User Group Financial Industry Customer Service in Finance Sector Blog Post 10 Tips Banking and Technology Video Tech-S White Paper Tech-S Customer Event/ Conference Named Account Lists Learn how Tech-S leverages site security Overview Video Optimize your web security Webinar Security Expert Offer Free consultation Join the top security executives Breakfast meeting • Mapping content with a Content Matrix
  • 12.
    Page 12 © 2013Marketo, Inc. Marketo Proprietary and Confidential Where - Channels Web Mobile Email Advertising
  • 13.
    Page 13 © 2013Marketo, Inc. Marketo Proprietary and Confidential How - Real-time Personalization Campaigns • Segments inbound prospects in real-time based on: • Auto-engages segmented prospects with personalized content or calls-to-action while on site and in context, even if they are anonymous
  • 14.
    Page 14 © 2013Marketo, Inc. Marketo Proprietary and Confidential Measure, Optimize and Learn • A/B testing different CTA’s per targeted segment • Auto-Tune > Automatically accelerate most effective CTA • Analytics based on firmographics, verticals, named
  • 15.
    © 2013 Marketo,Inc. Marketo Proprietary and Confidential Use Case
  • 16.
    Page 16 © 2013Marketo, Inc. Marketo Proprietary and Confidential Use Case • Panaya is a software vendor that helps companies reduce ERP upgrade time and costs
  • 17.
    Page 17 © 2013Marketo, Inc. Marketo Proprietary and Confidential Use Case • New Target Market: Oracle ERP users Who Oracle Users Account-Based Lists Digital Behavior What Case Studies Banners / Logos Videos Where Website Mobile Emails
  • 18.
    Page 18 © 2013Marketo, Inc. Marketo Proprietary and Confidential Real-time Personalization (Account-based)
  • 19.
    Page 19 © 2013Marketo, Inc. Marketo Proprietary and Confidential Real-time Personalization (Account-based) Customers:
  • 20.
    Page 20 © 2013Marketo, Inc. Marketo Proprietary and Confidential Real-time Personalization (Account-based) Customers:
  • 21.
    Page 21 © 2013Marketo, Inc. Marketo Proprietary and Confidential Real-time Personalization (Account-based) 25% CTR
  • 22.
    Page 22 © 2013Marketo, Inc. Marketo Proprietary and Confidential Optimization and Auto-Tune A
  • 23.
    Page 23 © 2013Marketo, Inc. Marketo Proprietary and Confidential Optimization and Auto-Tune B
  • 24.
    Page 24 © 2013Marketo, Inc. Marketo Proprietary and Confidential Optimization and Auto-Tune C
  • 25.
    Page 25 © 2013Marketo, Inc. Marketo Proprietary and Confidential Use Case Results • Over 200 targeted accounts identified in 1st month • 25% click through rate on personalized content • 113% increase in content engagement • Identified most converting content with A/B testing & Auto-tune
  • 26.
    Page 26 © 2013Marketo, Inc. Marketo Proprietary and Confidential Getting Started Where to start? Identify high yield targets Map effective content Execute campaigns and analyze Measure and analyze results
  • 27.
    Page 27 © 2013Marketo, Inc. Marketo Proprietary and Confidential Key Takeaways • Real-time personalization is about speed and relevancy • The 3 W's model for ABM: who, what, where • Focusing on your key revenue generating accounts • Getting started is easier than you think
  • 28.
    © 2013 Marketo,Inc. Marketo Proprietary and Confidential Thank you! Any Questions? Ebook: Why your Demand Gen Plans Needs Account-Based Marketing Contact us: [email protected] / [email protected] For more info: www.marketo.com/personalization

Editor's Notes

  • #5 Show SegmentationsCampaigns
  • #6 Speed Stat: Microsoft Research“the average page visit lasts less than a minute” “people only have time to read a quarter of the text on the pages that they visit”. (NN Group)Relevancy Marketing Sherpa
  • #7 Show SegmentationsCampaigns
  • #8 Show SegmentationsCampaigns
  • #9 Show SegmentationsCampaigns
  • #10 Show SegmentationsCampaigns
  • #11 Show SegmentationsCampaigns
  • #12 Show SegmentationsCampaigns
  • #22 Update the 25% CTR