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Uploaded byBoonmee Khlongrua (Ph.D. Candidate)
AIA Thailand - Service Experience Transformation 2013
The document describes two staff training programs held by a company. The first program titled "Service Beyond Expectation" was attended by 220 staff members and facilitated by Werasak Choonhajak. The second program on "Professional Personality & Image" had 24 participants and was led by Kanokenath Suthasiri. Both programs received positive feedback from participants based on evaluation forms. Staff found the lessons learned would help them improve customer service and professionalism.
AIA Thailand - Service Experience Transformation 2013
- 1. Learning and Developmentto Support SET Programme” AIA.COM AIA confidential and proprietary information. Not for distribution.
- 2. | 2 Programme Details SPECIAL TALK: SERVICE BEYOND EXPECTATION January 24, 2013 At the Staff Training Center Target Audience All Staff No. of Participants 220 persons No. of Returned Evaluation 197 persons Facilitator: Werasak Choonhajak Director Samed Resorts Group (Ex-DHR The Oriental Hotel Bangkok) AIA confidential and proprietary information. Not for distribution. 2
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- 4. | 4 Overall LearningExperience AIA confidential and proprietary information. Not for distribution. 4
- 5. | 5 Programme Details PROFESSIONAL PERSONALITY & IMAGE February 16, 2013 At the Staff Training Center Target Audience All CSC Staff No. of Participants 24 persons No. of Returned Evaluation 24 persons Facilitator: Kanokenath Suthasiri DHR Royal Orchid Sheraton & Tower AIA confidential and proprietary information. Not for distribution. 5
- 6. | 6 AIA confidentialand proprietary information. Not for distribution. 6
- 7. | 7 AIA confidentialand proprietary information. Not for distribution. 7
- 8. | 8 Overall LearningExperience AIA confidential and proprietary information. Not for distribution. 8
- 9. | 9 Facilitator AIA confidentialand proprietary information. Not for distribution. 9
- 10. | 9 Facilitator AIA confidentialand proprietary information. Not for distribution. 9