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Air Blue
This document summarizes the information systems used by Airblue, a private airline based in Pakistan. It describes Airblue's transition from using a global distribution system to a customized internal system for reservations, ticketing, and customer relationship management. The system allows for online reservations, employee communication and collaboration, and flight operations management. While the system provides benefits like cost savings and convenience, it also relies on stable internet connectivity.
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Air Blue
- 1. Presented by: AaqibQasim Hassan Imran Unzila Shoaib Mustafa Mahdi 1 Behjut Fatima
- 2. An Introduction Private airline based in Karachi, Pakistan with its main hub at Jinnah International Airport, Karachi Established in 2003 and started operating its flights from 2004 fleet consists of 10 aircrafts as on April 2007 of Airbus A320 and A321 aircrafts Operates 30 daily services to 7 domestic destinations International services to Dubai from four different cities Manchester from Islamabad Current CEO: Mr. Shahid Khaqan Abbasi 2
- 3. Unique innovations to its name First private airline of Pakistan to commence direct flights to Manchester from 1st June 2007 twice a week and on daily basis from 15th December 2007 onwards. the first airline of Pakistan and South Asia to introduce self check-in and wireless check-in kiosk facilities The first airline to introduce e-ticketing in Pakistan, that is, complete online reservation systems 3
- 4. Previous System Global Distribution System (GDS) Includes browser based system Sabre-Amadeus-Worldspan VPN based Galileo Airblue: Sabre system Some of the pitfalls of Sabre: fee per transaction Maintenance fee Hidden cost 4
- 5. Current System • A user friendly customized system • Developed by their own IS Specialists and Programmers Based in Los Angeles • Overseen by Mr. Tariq, the owner of the airline, and his assistants • All inter-related party with the airline are connected through the same website i.e. www.airblue.com • Specialized Usernames & Passwords to those accessing this website according to authority levels 5
- 6. Communication Model Intranet: All the employees are connected through the intranet formed on the website www.airblue.com/ednet . Internet: Is used by: The travel agents travel counselors the customers themselves. 6
- 7. Online Reservation www.airblue.com Customers 7
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- 19. What’s happening at the front end and the back end? E- Drawer 19
- 20. Flight Operations Process Before Flight Departure: Self-check in Kiosk mechanism Supply Chain Management Closing Flight After Flight Departure: Updating Flight Reports 20
- 21. Enterprise Collaboration Systems Employees communicate with each other through E-mail IP Phone Communication between the Pilot and the Ground Staff Radio Phone VHF Technology 21
- 22. CRM BlueMiles Frequent Flyer Program Call Centre 111-AIR-BLU Web-based self service Visit the Direct Sales Office (DSO) 22
- 23. Human Resource System Hiring Process Online Application Form Applicant given an application number Stores Information on the database Call Applicants for respective job interviews 23
- 24. Advantages Of IS Cost benefit Time saving and convenient to use User friendly System Erased the concept of all manual paperwork. 24
- 25. Disadvantages Of IS Internet connectivity might go down 25
- 26. Thank You 26