Airport 2020 Overview

Airport 2020 Overview

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  > 20/20 SOLUTIONOVERVIEW INTELLIGENT AIRPORT OPERATIONAL SYSTEM
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  Once considered solelyas infrastructure providers for airlines, airports are now plotting their own course for a profitable future. This journey is met with a number of challenges. Air- ports are faced with balancing bottom line growth with the specific, and ever changing needs of passengers, airlines and other important airport stakeholders. Traffic growth, seasonal peaks, congested airspace, weather conditions and unexpected situations can progressively place a busy airport’s infrastructure under even more strain. Digitisation and increased connectivity, is heralded as the key enabler to improve airport efficiencies — the key answer to enhancing the passenger experience and better commercial outcomes for all airport stakeholders. Conversely, airports and airlines rapid embracement of technology has created isolated pockets of data. For INTELLIGENT COLLABORATION true connectivity benefits to be realised, passenger, flight and airport resource information must be captured, analysed and shared in real time to all airport stakeholders. The correct technologies must be employed to use that data in order to accurately predict aircraft movements and optimise airport resources — then and only then, will airports truly have the capabilities to support effective decision making. At 20/20 we call this Intelligent Collaboration. It’s at the core of everything we do. From our feature rich suite of airport management software, to our ability to engage with every airport stakeholder at every stage of project implementation to our ability to handle data, where it comes in from, in whatever format we find it. Intelligent Collaboration is a fundamental part of our long-term partnership approach with each and every single one of our airport customers. 2
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  At 20/20, weknow what data every stakeholder needs, when they need it, and how they would like to access it. Our solutions share information of the highest integrity in real-time, simplifying the flow of aero and non- aero related data across the entire airport community. Predictive analytics, intelligence and security features ensure that the relevant information is sent to the right stakeholders at the right time. BUILDING THE FOUNDATION OF THE INTELLIGENT AIRPORT OF THE FUTURE, TODAY The outcomes of moving to an Intelligent Collaboration are impressive and proven, down to the customer satisfaction and financial KPI level. Flight departure sequences are optimised, passenger flow through airports are improved, disruption is minimised and further capital expenditure is reduced by better use of existing ground resources and infrastructure. Personalised, real time, passenger specific information, pushed directly to mobile devices improves the overall travel experience, while targeted services and offers help to grow non-aero revenue. Let Airport 20/20 guide your airport to a more intelligent, efficient and profitable future. Intelligent Collaboration is about accessing and utilising accurate real-time data to benefit the entire airport community. ONE INTEGRATED PLATFORM. DECADES OF EXPERIENCE 30+ years of specialist experience in developing and deploying airport technology projects around the world is embedded in Airport 20/20, our next generation Airport Operational System. Built from the ground up to ensure full interoperability, seamless data exchange and the best user experience, 20/20 gives airports the essential resource, billing, flight display, passenger processing and operational database components they need to collaborate intelligently. And in doing so, delivers tangible and rapid operation and financial benefits to all airport partners. SIMPLIFYING THE COMPLEX Reshaping your business is never easy. The shift to a new collaborative way of working will mean sharing sensitive customer, airline and operational data. Add in other essential data streams from regulators such as IATA and Eurocontrol, other core transport systems and customers and security agents and it becomes obvious that an exceptional amount of technology intelligence is needed in order to create value from this growing complexity of data sources. 3
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  The 20/20 approachis one of true partnership and collaboration. And like you, we are commercial and results-focused. We’ll work with you on joint plans to deliver the operational business outcomes that are important to your airport, and will make your life easier. And we will deliver. Every, single, time. It’s the 20/20 difference. PARTNERING Application of our core values — Agility, Ability and Attitude, is evident in the specialist software we design for airports, as well as the implementation and support services delivered by our team of product and technology experts. The 20/20 service philosophy is entrenched in a ‘partnering’ ethos: • We are approachable and easy to work with • We value every customer, no matter their size or location, with dedicated specialists and delivery teams THE 20/20 APPROACH • We sort your issues quickly with a 20/20 hotline providing day and night access to the expert you need • We make it happen — our agility means we can allocate resources at short notice and make material decisions quickly • We’re in it for the long haul — providing ongoing engagement with all stakeholders for continual improvements and process optimisation. BUILDING TRUST With over 35 years of developing airport software, and 100+ deployments at airports around the world, 20/20 are the airport management experts. We understand the challenges and opportunities presented to airports and civil aviation authorities chasing improved operational efficiencies, new revenue streams and an enhanced passenger experience. We interact with operational, technical and business teams on a daily basis, delivering 6
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  20/20 has anenviable reputation for commitment to project success with referenceable customers across four continents. specialist software that is fit for purpose and aligned with the strategies of modern airports. And we continu- ally tap into our global experience to actively share with you opportunities to enhance your operations. EXPERTISE 20/20 is developed and supported by a highly experi- enced team of developers and consultants who under- stand the many challenges and opportunities present- ed to airports and civil aviation authorities chasing improved operational efficiencies, new revenue streams and an enhanced passenger experience. This knowl- edge ensures that we can interact seamlessly with our customer’s operational, technical and business teams, to deliver specialist software that is fit for purpose and aligned with the strategies of modern airports. We con- tinually tap into our global experience to actively share with you opportunities to enhance your operations. BUILDING TRUST Deploying mission critical software carries risk. Get it wrong, and the safety and commercial impacts are devastating. At 20/20 we have earned the trust of our airport clients through our ‘can do’ work ethic, fresh innovative thinking and commitment to solving their specific problems. Our ability to balance each client’s strategic long term needs, without losing sight of the short term imperatives to get the job done sets up apart. Our 100% track record of success is the envy of the industry. OUTSTANDING VALUE At 20/20 we get that airports budgets are never big enough and that every team has investment priorities. So, that’s why we strip out excessive overheads wher- ever we can, always with a focus on your bottom line. • We scope each project, implement each piece of software and support every client post go live our- selves, removing costly system integrators • We have fine tuned our agile delivery processes and testing regimes over 30 years to get to a successful go live, faster • We build commercial priorities into every project and every software module, delivering business benefits from the outset — airports using 20/20 typically experience financial and customer out- comes far greater than anticipated. 7
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  LOW RISK •SEAMLESS TRANSITION • PROVEN RESULTS A core component of every 20/20 implementation project is our ability to understand requirements and objectives, and to deliver real business outcomes through application of our highly integrated Airport Operational System. All projects apply a ‘One Team’ approach, ensuring that business risk can be minimised, there is a seamless transition to new systems and all stakeholders are actively involved in achieving key project and business milestones. GO LIVE IS JUST THE BEGINNING Reaching ‘Go Live’ in your 20/20 project marks a major milestone in transforming the value of information across the airport community. Our commitment to your success doesn’t stop there, with comprehensive 20/20 PROJECT SERVICES support services available to ensure the smooth bedding down of the 20/20 AOS, including optimisation of system capabilities, real-time operational data flows and knowledge transfer to all operational stakeholders. We implement ongoing joint action plans to support all users and monitor and support your ongoing joint action plans to support all users and monitor and support your ongoing operational objectives. DEDICATED TO QUALITY To support delivery of the 20/20 AOS, we maintain a quality focus throughout all design and build phases of our projects. Our quality approach begins with a proven peer testing regime during product R&D which ensures that the highest standard of code is the foundation for every component and implementation of the 20/20 system. 8
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  A long-term partnershipwith airports based on exceptional software, expert support and can-do attitude. SPECIALIST TECHNOLOGY PARTNERS In conjunction with the leading capabilities in the 20/20 AOS, we also bring a range of specialist solutions providers to the table to support an airport’s technology and operations strategy. These aren’t just any vendors—we’ve picked the best and the most innovative companies and products with a proven track record of delivering added value within the end-to-end framework of airport operations. PROFESSIONAL CERTIFICATIONS 20/20 collaborates with a variety of leading technology companies to ensure our AOS is always aligned with modern technologies and industry trends. These partnerships provide our R&D team with access to new technologies, development tools and technical expertise, generally before they are widely available to the market. We harness these professional partnerships and technologies to engineer the most valuable AOS available for airports and civil aviation authorities. The basis for these partnerships is a shared passion for building and delivering high performance solutions on- time and on-budget. Flight Information You Can Act On 9
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  Email | [email protected]Website | www.gentrack.com