All personas

All personas

• 1.
  Arun Kumar |Duty Manager Key Needs Need to Improved interface | Enhanced GUI | Promote new services | More preference for competitors i.e Universal/ Airc for ITS | Required database for multiple routes in ITS | Need to Promote in Asia & middle east region. | Flawless new sky plan engine. “I keenly look into Role Description compute a Flight Arun is a Senior Flight Data Analyst working under Devakar, who is duty manager for C team in Flight Operations Plan & Flight Center. He coordinates with his team mates at work place for computing the Flight Plans, Filing, Fax setup and Following” Black Berry Flight plan/ Weather. When a customer requests for a flight plan, the flight plan is computed as per the customer’s preference. The flight plan will be filed for the required time, and a fax package will be sent to the customer at his desired place and time. Five hours prior to departure the team will check for the Notams and Weather enroute for the flight and advise the Redmond team, if the flight going through rough weather or any Notam affecting the planned departure/ arrival of the aircraft. Age: Two hours prior to departure they check for the route approved by ATC. Once the aircraft takes off, Off report will 38 be sent to their operations. Enroute and Destination weather will be sent to the aircraft. Once the aircraft lands at Education: the destination on report will be sent to their operations. Defence Background Location: India, Hyderabad Tools & Devices • GDC Portal, Flight Explorer and WINN. •Customer Preference File, Plasma Displays and Outlook Folders •Outlook- Email
• 2.
  John K |FOC Redmond, USA Key Needs Fewer windows to manage | Ability to multitask | Reduce data entry Role Description “I take customers John is a Senior Flight Data Analyst and being a Pilot as well his knowledge about Aerospace domain request & distribute is colossal. John takes care of International Trip Services (ITS) customers and most of his time in it accordingly to involved into tele-communication with customers who for placing requests for a services into our teammates in Flight planning, Weather to Flight Following or regarding some other updates. He receives Intent to Fly (ITF) from customer either through Phone or Email and activities are initiated by computing a preliminary Hyderabad & flight plan which is usually generated to get rough estimates about fuel burn and routes once the Phoenix” preliminary plan is approved other activities of permits and registrations are completed by his team and customers are updated according to there flight schedules regarding there Flight Plans and reservations. When a customer requests for a flight plan, it is computed as per the customer’s preference. The flight plan will be filed for the required time, and a fax package will be sent to the Age: customer at his desired place and time. Prior to departure the team will check for the Notams and 45 enroute for the flight if its going through rough weather or any Notam affecting the planned departure/ Education: arrival of the aircraft. Two hours prior to departure they check for the route approved by ATC. Pilot Once the aircraft takes off, Off report will be sent to their operations. Enroute and Destination weather will be sent to the aircraft. Once the aircraft lands at the destination on report will be sent to their operations. Location: Redmond, U.S.A Tools & Devices •Aircraft as being a Pilot •GDC Webpage, Flight Explorer and WINN. •Datalink, FMS •Outlook- Email •Telecommunication with customer •Communicator to coordinate between Redmond & Phoenix
• 3.
  Mike Carriker |Chief Pilot Key Needs Intuitive Interface | Reduced Processing Time | Quick access to Help Role Description “My ultimate Mike is Chief Pilot with flying experience of "1,200 hours B737-400.” his focused responsibility is moving personal responsibility is from once destination to another his schedules are fluctuate based on flights calendar which gives him travel itinery safe conduct of and his activities are triggered from there. the flight” He raises a request with Global Data Center (GDC) for a variety of services such as Flight plan, Hotel, Fuel, Weather and almost immediately he starts getting the updated from GDC based on schedule which starts with preliminary plans sent by GDC and with selection of one route its sent for further computation and other parallel activities like permits and reservations are also completed. Age: 32 As most of the private charters owners don’t have separate operations unit he also have to keep check on aircraft Education: maintenance details and other regulatory formalities fro passengers as well as crew. M.A., Aeronautical Engineering Any City University, 1998, Any City, USA Tools & Devices Licensed pilot, U.S. Air • Mike uses Blackberry for communication as well for requesting for online services Force, 1997 • He uses many web portals for services like Weather, Flight Plan & Reservations Location: • On Flight he uses many aviation tools for Navigation & Control 39 Airport Circle • Fax and email are also the medium for him to receive many things such as Flight Plans & weather updates Beaufort, SC 29907 USA