Ameen Mirza Resume

Ameen Mirza Resume

• 1.
  Objective: To effectivelyutilize anddevelopmy skills through exposure to professional work environment and to contribute positively to the growth of the company. Professional Summary:  A dynamic professional with almost 05 years of rich experience in Sales & Customer service and  1 .5 year in Retail Telenor Easyshops outlets  Possess solid computer skills. Excellent working knowledge using MS Office application  Ability to train, motivate, and supervise customer service employees.  A team player, acknowledged as “Handset Sales Guru.”  Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal performance.  Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Telenor Pakistan -Karachi Designation: Easy Shop Officer Job Responsibilities From July’2015 to till date  Shopacquisition,construction,branding,andsystemdeployment.  Visitingthe easyshopsonregularbasisasperthe weeklyplan.  To ensure the cleanlinessandmaintenance of easyshopambiance.  To ensure thatresourcesisproperlytrained/needtotrainthemregardingsystem understanding,customerdealing,issue resolvingandupsellingof devices&Vas,etc.  To ensure thatall the systemandbusinessapplicationare runningsmoothly.  To ensure thatall the financial &non-financial transactionentriesare properlyrecordedinthe system.  Motivate and guide the CROsto achieve the KPIstarget.  To ensure the service standardsasperthe companyrequirement.  MonthlyCRO counselingsessionandrewardthemontheirachievement.  ProjectSR EnablementonEasyshops  PostpaidenablementonEasyshopsto Achieve desiredresults  NewProductlaunchTraining  SystemTraining&Hands on practice sessions  DevicessalesachievementonEasyshops Muhammad Ameen Mirza Email:[email protected] Phone: 00923458281631 Skype:ameen.mirza2 Date of Birth: 2- Dec-1982.
• 2.
   Focuson newlybuiltshopandeverydayfollow upwiththemtill the time thattheywillstart theirworkinglike otherEasyshops  Hiringof NewCROs  Terminationof CROson the basisof theirperformance  Channel targetachievement  ProjectE-Commerce Daraz.pk & SRI  Promote Ecommerce atTelenorEasyShopsDaraz Enablement  AwarenesssessionsconductedforCROs  Trainingof staff to performonground Daraz transactions. Telenor Pakistan - S&SC Karachi Designation: Customer Services Officer December 2009 – 2014 Job Responsibilities  Provide top of the line services to walk-in customers.  Complaint handling in coordination with different departments.  Meet KPIs as laid down by the management  Give feedbackandreport customer issues /problems to respective departments to ensure quick resolution and maximum customer satisfaction  Report current trends and demands to the management  Inventory and cash management  CFL Certified  Served customers in a positive way, receiving three consecutive customer service awards in the past years.  Selectedfromthe whole departmentbythe topmanagementtodeal withpremiumand platinum valued customer accounts.  Increasedthe monthlysave rate of existing Refer unresolved customer grievances to designated departments for further investigation Achievements:  Employee of the month (2012-13-14)  Achieved highest M-wallet accounts (easypaisa) for the month of January 2012  Handset Top Seller from south region Ranked # 2 Employee  Attends daily more than 70 customers and solves 90% of their concerns  Education:  Master’s in Business Administration- Marketing (2012) KASBIT, Karachi  Bachelors of Commerce (2005) –Govt Premier college.