AMJAD ABDULAZIZ ALAMRI CV 2015 (1)

AMJAD ABDULAZIZ ALAMRI CV 2015 (1)

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  AMJAD ABDULAZIZ ALAMRI Mobile:0547470000, Email: [email protected] PERSONAL INFORMATION  Marital Status : Married  Nationality : Saudi WORK EXPERIENCE Technical Sales Support Manager . Mobily - Riyadh -2014  Develop, review & enhance operating procedures on regular basis to ensure that support to Consumer Sales/Wholesale/Consumer Support departments is up to the actual needs  Support the overall direction, vision, strategy and structure of the sector/division and to deliver a seamless experience at all point of sales and operation hubs  Design and drive long-term technical and operational support servicesforthe CU as well asthe developmentandmaintenance of IT applications in order to ensure seamless operations.  Lead the developmentof policiesandproceduresthat formalise efforts towards achieving high performance standards and seamlessservice excellence across all touch points by providing the required support system and tools.  Takesthe leadin identifying and creating a map of all types and variationsused in the management of user identity, access and privilege. Spearheadsthe evaluationof useraccessandprivilege managementprocessesintermsof efficiencyandeffectiveness.  Oversee the tracking, reporting and maintaining of SLAs in resolving technical ticketing and ensure SLA compliance Technical Sales Support Senior Supervisor Mobily - Riyadh -2007  Developbusinessprocessesthatcommunicate,monitor,follow- up, and report any system’s Network breakdowns and ensure that any outage requested by Technical Department (T&SD / Network Operations / Security) is according to service level agreement.
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   Develop andreview daily, weekly and monthly systems performance reports that reflects system performance  Ensure that end user support to all hardware problems is according to the agreed service level agreements  Ensure that his team provides agreed upon technical help & education to Consumer Sales/Wholesale/Consumer Support users  Provide basic trouble shooting & education to Consumer Sales/Wholesale/Consumer Support users.  Develop and perform UAT scenarios for all new product, services,andsystemtoolstoensure smoothandefficientlaunch  Ensure that ConsumerSales/Wholesale/Consumer Support staff has enoughtools to perform excellent support to customers by negotiatingneededcriticalprivileges with related Departments (MKT, FIN) to ensure giving sufficient tools to Consumer Sales/Wholesale/Consumer Support staff without jeopardizing Company financial exposure.  Develop, review & enhance operating procedures on regular basis to ensure that support to Consumer Sales/Wholesale/Consumer Support departments is up to the actual needs Sales Agent Mobily - Makkah -2005 to 2007  Selling and Handling Customers Inquiries  Team leader in case Supervisor in leave  Controlling the Branch (Customer Attendant)  Distributing Targets for the Agents . Customer Service Assistant Norwich Union Insurance - Riyadh -2003 to 2005  Assisting in the running of the personal lines area  Responding to customer inquiries  Preparing quotations for new companies  Assisting sales staff in marketing as applicable  Providing outside Visits to support key staff on surveys  Support new Saudi staff as applicable  Answering phones professionally  Handling and resolving customer complaints
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  Supervisor National Flight Service- Riyadh -2001 to 2003  Controlling The International Flights (Swiss-France-C.Pacific)  Preparing Extra Services (Meal's-Seats-Handicap Service)  Arranging Second Flights In Case If The Flight is delayed  Conforming all the Passengers are on board EDUCTION  DiplomainSalesfromInstitute of PublicAdministration(Riyadh) 2002 with GPA of (2.61)  Standing now Business administration at King Faisal University Expected graduation within one year LANGUAGES  Arabic : Excellent  English : Excellent COMPUTER SKILLS  Windows Microsoft Office (Excel,Word,Outlook) TRAINING  EnglishCourse “byDammamLanguage Institute”forlevel 3 with score of (67%)  EnglishCourse “byThe British Council” for beginners with score of (88%)  Arabi/Galileo Reservation “by Saudi Airlines”  Passenger Handling Course – Customer Orientation & Irregularities “by Swiss Air”  Customer Support Training “by Videcom” Check-in & Boarding  Cupac Flight Control Training “by Cathy Pacific”  Service excellence & Selling Skills “by Altawail”  Service excellence Program “by Altawail”  Effective Communication 'by Arabian Group for Education & Training”  Time & Stress Management “by Pigier”  Goal Setting , Planning & Decision Making “by AZ Tech”  IT Service management “by EuroMatech” Awarded Certificates  Best Sales Executive “March 2007”  Employee Recognition Award
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  References shall beprovided on request