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Aruba Technical Webinar: Unplugging the Last Cord
The document discusses Aruba Networks' transition to an all-wireless workplace, emphasizing the financial benefits and improved user experience achieved through the implementation of Microsoft Lync for enterprise voice communications. Key strategies include preparing the network, pilot testing, and providing comprehensive training for users to ensure a smooth transition. The initiative resulted in significant cost savings and increased user satisfaction, highlighting the importance of proactive support and monitoring.
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Aruba Technical Webinar: Unplugging the Last Cord
- 1. CONFIDENTIAL © Copyright 2014.Aruba Networks, Inc. All rights reserved UNPLUGGING THE LAST CORD Technical Webinar
- 2. SPEAKERS Alex Derafshan SeniorDirector, IT Infrastructure Aruba Networks Keyur Shah Product Marketing Aruba Networks
- 3. CONFIDENTIAL © Copyright2014. Aruba Networks, Inc. All rights reserved IS HERE
- 4. 84% WOULD NOT USEA DESKTOP COMPUTER GIVEN THE CHOICE 65% HAVE THREE OR MORE DEVICES + 29% WOULD GIVE UP COFFEE BEFORE SMARTPHONE
- 5. #GENMOBILE IMPERATIVE: ALL-‐WIRELESS WORKPLACE
- 6. LYNC REPLACES DESKPHONES AT ARUBA
- 7. WHY ARUBA CHOSE LYNC Best user experience of any UCC offering Seamless integration with MS Office productivity suite Mobile app for smartphones & tablets Lync federation for partners with Lync & Skype Tight integration with Aruba Wi-Fi for optimal service delivery
- 8. ALL-‐WIRELESS WORKPLACE FINANCIAL BENEFIT FOR ARUBA Over $2M saved in infrastructure, conferencing and long distance services
- 9. That’s $900+ Per Person Saved! $900$900 $900$900 $900$900 $900$900 $900$900 $900$900$900$900 $900 $900 $900
- 10. IT FORMULA FOR SUCCESS Prep the Network Start with Pilot Enterprise Voice rollout Cut the Cord
- 11. WHICH VLAN? VOICE OR DATA?
- 12. APP-‐AWARE NETWORK WITH APPRF SSID: cavalier ü Single VLAN for all devices ü Single SSID Wi-‐Fi network ü QoS management per app ü OpVmized Wi-‐Fi per app Access Core/Dist DMZ 11010010101010001001101
- 13. MAKE WIFI RELIABLE • On going monitoring for RF noise and interference Clean RF • Install 802.11ac APs to provide high capacity dense coverage everywhere High density coverage • RF redundancy with overlapping coverage • Backhaul redundancy with 2 cable pulls to same AP Wi-Fi redundancy
- 14. USE LYNC SDN API TO OPTIMIZE WI-FI ROAMING PRIORITY OVER THE AIR WI-FI CALL LOAD BALACING
- 15. COVERAGE VERIFIED WITH AIRWAVE
- 16. IT FORMULA FOR SUCCESS Prep the Network Start with Pilot Enterprise Voice rollout Cut the Cord
- 17. SUCCESSFUL PILOT IS KEY • Hire Lync experts for installation and IT training • Handpick few power users • Build a team of all- wireless champions • Recognize early adopters Option Set B: Sticker & Cube Flag IAM FREE PHO NE CORD CUT. FREEDOM CLAI MED. UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED DETATCHED UNTETHERED UNRESTRAINED RELEASEDMOBILE LIBERATED MOVEMENT UNBOUNDRESCUED LIBERATEDLIBERATED UNBOUNDUNBOUND PHONE CORD CUT. FREEDOM CLAIMED.
- 18. IT FORMULA FOR SUCCESS Prep the Network Start with Pilot Enterprise Voice rollout Cut the Cord
- 19. #1 TRAIN EARLY, TRAIN OFTEN Mandatory onsite and online user training • CapabiliVes and benefits • ConverVng business processes • Pla_orm-‐specific recommendaVons
- 20. PEOPLE THAT AREN’T TRAINED WILL CALL YOUR HELPDESK… and worse, they’ll tell others, slowing adopVon
- 21. SOME MAY TAKE THEIR GREIVANCE TO SOCIAL MEDIA
- 22. #2 ARM HELPDESK WITH END-‐ TO-‐END MONITORING TOOLS
- 23. MAINTAIN WELLNESS, DON’T FIREFIGHT Microsob Lync SDN API integrates with Aruba WLAN for proacVve monitoring
- 24. MONITOR FOR TROUBLESPOTS Where do poor Wi-‐Fi and Lync overlap? Aruba AirWave
- 25. CORRELATION ACROSS LYNC AND WLAN
- 26. 3_Custom Layout UCC PERFORMANCE ASSURANCE • View Call Quality • Identify Root Cause of Poor UCC Experience • Audit UCC Devices • Visualize AppRF Performance
- 27. #3 PRIME YOUR USERS Hold major company trainings & events over Lync
- 28. IT FORMULA FOR SUCCESS Prep the Network Start with Pilot Enterprise Voice rollout Cut the Cord “Quality and user acceptance will be the primary drivers for softphone acceptance”
- 29. THE RESULT: FAST LYNC ADOPTION Lync Goes Live Month #1 Month #2
- 30. TAPERING LYNC HELPDESK TICKETS 0 20 40 60 80 100 120 140 Jan-14 Feb-14 Mar-14 # of Helpdesk Tickets (to date)
- 31. HAPPY #GENMOBILE USER COMMENTS “Wow, Lync is amazing! I’ve never had such a simple experience booking and running a video meeting.” “Today, I started using Lync on my iPhone. What a difference. How did I tolerate being tethered for so long!” “Just watched IT carry off my desk phone. Good riddance!” “I’ve only been using Lync one month now and my experience is solid.”
- 32. THE ALL-‐WIRELESS WORKPLACE Aruba cuts the last cord
- 33. CONFIDENTIAL © Copyright2014. Aruba Networks, Inc. All rights reserved Are you ready for
- 34. START WITH THE#GENMOBILE SCORE • Survey-based self assessment • Evaluate readiness for all-wireless workplace • Scored from 1 to 10 http://arun.ly/ztJCA
- 35. #GENMOBILE ASSESSMENT REPORT Overall score with section breakdown Personalized recommendations to improve score Potential savings with rightsizing http://arun.ly/ztJCA
- 36.