Ashle Nicole Speakes Resume 2016 (1)

Ashle Nicole Speakes Resume 2016 (1)

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  Ashle’ Nicole Speakes (614)6988074[email protected]  5530 Tuttle Crossing Blvd Dublin, Ohio 43016 Customer Service Expert  MS Office “Power User”  Adept Written/Verbal Communicator Key Skills: Office Skills: Telephone &FrontDeskReception  CustomerService  Filing Database & Records Management  Executive &Administrative Support Reports& Spreadsheets  ComplaintHandling Data Entry (75 WPM)  Knowledgeof office practices&procedures  Tying/Keyboarding  Skill inoffice equipment  mutil-line orsingle line telephone, photocopier,addingmachine  operationof apersonal computer terminal  Collate &classifyinformationaboutdata,people orthings  Work alone onmost tasks Computer Skills: Word  Excel  PowerPoint Access Visio Outlook  WindowsVista/XP Professional Experience Innosource Staffing Agency-05/17/2016-Present BMW Customer Relations  Answer inbound phone calls for customers concerning their cars after sales  Answer questions concerning warranties, current recalls, dealership location  Record and report any comments, concerns or events that are stated by the customer  Transfer customers, dealers or other departments to the correct area.  Trained one month about BMW brand values, rules and procedures approved by CEO.  Learned all Customer relations process, procedures, phone etiquette and ways.  Graded weekly on call quality, to better interaction with customers.  Biweekly meetings with team leader to acknowledge goals, feedback for overall performance. Tailored management Staffing Agency 9/20/2015- Arc industries-Vern Riffe Theater Training specialist Supervisor
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   Duties areto train, assist and watch over clients with cognitive personalities. That complete daily tasks that are given.  Using Microsoft Excel, complete daily reports on client’s behavior throughout the day and week.  Edit/Create Time sheets for payroll, in order for client(s) to be paid for their services.  Daily check lists are given to all supervisors to complete, to show proof of each cleaning task being done. Some tasks are daily, weekly, monthly or Yearly. Tailored management Staffing Agency 9/20/2015-01/04/2016 JCPenney Logistic Center(Call Center) Inbound Customer Care Associate  Hired as a contractor for JCPenney Online Catalog Store as an Inbound Customer Service Agent  Assisted Customers with Placing Orders, Tracking Orders, Credit Services, Product quality questions.  Provided Customer service in every as aspects of the job, as well as being a team player, known for going above and beyond for Customers and team members. Columbus Zoo 8/5/2015-9/8/2015 Gift Shop Retail Associate(Seasonal)  Worked in multiple gift shops stores junior Zookeepers, Zoo Market place, Stingray Bay, Mudiwa Gift Shop, Mermaids Gift shop.  Checking out customers, cash handling, return/refunds, stocking merchandise, answering questions about products, opening closing store and providing great customer service and team work attitude. Kforce hiring staffing agency 3/23/2015 JPMorgan Chase Bank 3/23/2015-6/2/2015 Support mortgage Specialist  Hired on by KForce as a temporary employee for Chase Mortgage Support Specialist job  Reviewed mortgage documents making sure the correct format was printed on Homeowners insurance policies. Trained on the background of of the company and the housing market. Handled multiple computer screens, company approved software and multiple phone systems. Teleperformance: Ann Talyor (Westerville,Oh) Client Associate Customer Service 02/18/2014-3/23/2015
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   Answer inboundcalls from clients who want to place orders with Ann Taylor or loft online catalog store.  Provides assistance &/ information that requires an in depth knowledge of Ann Taylor /LOFT practices and procedures.  Mostly use telephone communications in order to best resolve client questions, complaints that involve Ann Taylor / LOFT brands.  Independently determine the necessary practices with the correct client situations or problems to maintain or assure the continuance of the clients business with Ann Taylor Inc. KENTUCKY FRIED CHICKEN (WESTERVILLE, OH)  Front Counter Cashier, 3/13 to 06/14  Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.  Demonstrated proficiencies in telephone orders, front-counter service within a fast- paced & high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of KFC customers.  Consistently praised by management for the quality and timeliness of handing out food orders, attention to detail, exemplary customer service delivery and team-player attitude.  Making sure that my drawer always balanced out, giving out the right change to customers, kept dining room clean and organized. DELAWARE COUNTY BOARD OF ELECTIONS (DELAWARE, OH)  Poll Worker & Paper Provisional Specialist, 3/2010 to 5/2014 Responsibilities as a poll worker, paper provisional specialist were; preparing the machines for voters to cast their ballots, help voters understand how to use the machines to verify the identity of the voter’s party, filing correct paper work, keeping records of voters in the prescient  Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve voters issues with election policies or procedures.  Completed the proper training skills in order to correctly maintain accurate filing and record keeping techniques approved by Delaware County Board of Elections. Education: Westerville Central High School 7118 Mount Royal Ave, Westerville, Ohio (2004-2008) Graduated- Diploma Columbus State Community College 550 East Spring Street, Columbus, Ohio 43215 (2008-2009) The Art Institute Of Ohio Cincinnati 8845 Governors Hill Dr., Ste. 100 Cincinnati, Ohio 45249-3317(2012-2013) References:  Columbus Zoo; Retail Supervisor – Deidre Shelby-Harris (614) 645-3557  Columbus Zoo; Retail Merchandising Manager-Jess Armstrong (614) 724-3730  Columbus Zoo; Retail Operations Manager- Christine Pasquarella (614) 724-3435  Columbus Zoo; Assistant Director of Retail- Lisa Jones (614) 724-3660
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   BMW CustomerRelations- Simeon KirkYoung (614) 316-4570  Innosource Staffing Agency- InnoSource On-Site Account Manager -Amy Stover (614) 210-8880 Team Leader/Supervisory Roles/Skills Demonstrated:  Opened and closed a store, counted employee cash registers, preform attendance of employees present for the shift of the day.  I have overseen a small crew of 5-10 people, teaching, training and inspiring them to do the best of the job that they were given. All the while still teaching them on the process and procedures of the company. Making sure that each team member had a clear understanding of both the company and customer’s needs.  Answered any questions throughout the day from my peers/team members about how to service each customers questions based on where to find the answer within the companies systems taught in training class.  Demonstrated to team members/employees how to preform Customer service verbally and vocally. I always stood by a couple of life/career quotes I heard; “Its not just what you say, Its how you say it” or “you have the power to change the customers outcome whether negative or positive just by smiling and showing you care”.  Training peers/team members how to use companies approved systems, databases and search engines, in order to improve the employee’s outcome for success.  Educating myself consistently to make sure I can be the best leader for my team members/employees. Learning is a part of growing, and as a young adult I have never stopped being hungry to learn more. My favorite part of teaching/training is that I get to increase the level of knowledge within others so that way they may be successful in their future career goals