Basics of Business and Professional Communication

Basics of Business and Professional Communication

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  COMMUNICATING @ WORK DAPHNIE S.MONTEVERDE, LPT
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  THE IMPORTANCE OFCOMMUNICATION Specialized knowledge alone isn’t enough to guarantee success: communication skills are also vital.
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  RANK/ORDER FACTOR/ SKILLSEVALUATED 1 ORAL (SPEAKING) COMMUNICATION 2 LISTENING ABILITY 3 ENTHUSIASM 4 WRITTEN COMMUNICATION SKILLS 5 TECHNICAL COMPETENCE 6 APPEARANCE 7 POISE 8 WORK EXPERIENCE 9 RESUME 10 SPECIFIC DEGREE HELD 11 GRADE POINT AVERAGE 12 PART-TIME OR SUMMER EMPLOYMENT 13 ACCREDITATION OF PROGRAM 14 LEADERSHIP IN CAMPUS/ COMMUNITY ACTIVITIES 15 PARTICIPATION IN CAMPUS/ COMMUNITY ACTIVITI 16 RECOMMENDATIONS 17 SCHOOL ATTENDED
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  The most successfulgraduates shared personality traits that distinguish good communicators: a desire to persuade, and interest in talking and working with other people, and an outgoing, ascendant personality.
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  THE PROCESS OF COMMUNICATION 1.SENDER - person who transmits the message 2. MESSAGE - is any signal that triggers the response of a receiver (deliberate or unintentional) 3. ENCODING -choosing certain words or nonverbal methods to send and intentional message
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  THE PROCESS OF COMMUNICATION 4.CHANNEL (MEDIUM) - method used to deliver a message 5. RECEIVER - any person who notices and attaches some meaning to a message 6. DECODING -attaching meaning to the word or symbols 7. FEEDBACK -discernable response of a receiver to a sender’s message
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  NOISE -factors that interferewith the exchange of messages 1. Physical 2. Physiological 3. Psychological
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  NOISE 1. PHYSICAL NOISE -external sounds that distracts communicators (e.g. smelly cigar, overcrowded room, etc.) 2. PHYSIOLOGICAL NOISE -(e.g. hearing disorders, illnesses and disabilities, etc.) 3. PSYCHOLOGICAL NOICE - forces within sender or receiver that interfere with understanding ( egotism, defensiveness, hostility, preoccupied, etc.)
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  CONTEXT Communication is influencedby the context in which it occurs 1. PHYSICAL CONTEXT -takes place in some settings Ex. In the boss’s office In your work area, with others observing the conversation
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  2.SOCIAL CONTEXT – Refersto the nature of the relationship between the communicators, as well as who is present,. EX. You are the same age as your manager, or s/he is fifteen years older (younger) than you. You and the manager have gotten along in the past, or you have had an ongoing personality conflict with the manager.
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  3. CHRONOLOGICAL CONTEXT –Refers to the way in which time influences interaction EX. What time of the day is it (first appointment in the morning or just before quitting)? Is this the busy season?
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  4. CULTURAL CONTEXT –Includes both the organizational and the ethnic and/or national backgrounds of the persons communicating EX. MEN AND WOMEN AMERICANS AND JAPANESE
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  INVITATION TO INSIGHT Thinkabout a situation you have experienced in which communication went wrong. Diagnose the problem by finding the parts of the communication process that contributed to the trouble: 1. SENDER: 2. MESSAGE: 3. CHANNEL 4. RECEIVER 5. FEEDBACK 6. NOISE
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  Linn Kastan “The bestadvice I can give about communicating is to have patience. Know at the start that your ideas won't always be accepted or understood the first time around. Keel calm, and figure a better way to deliver the message. And pay special attention to timing. Your idea may get a response if you barge into someone’s office and demand a hearing; but if you choose a time and place that makes the other more receptive, you just may get through.”