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Uploaded byPei Chieh Kao
Boiling Pointinterviews
The document appears to be notes from interviews conducted at a restaurant. It summarizes the responses of 7 interviewees. Key points include: - 5 of 7 interviewees mentioned being initially scared by the long line but were curious and came anyway. All said the wait was worth it. - Interviewees described the service as friendly and courteous. All rated the service positively. - While 2 mentioned finding the lack of substitutions weird, the document argues substitutions are unnecessary and could lower service quality given the variety of ingredients in the restaurant's hot pots.
Boiling Pointinterviews
- 1. Why do people come here? JazzKao [email protected] (510)396-9421
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- 3. Hi, can I ask yousome questions?
- 4. How do youknow this place? Home many times have you been here? Why do you come here today? How many people come with you? How do you feel about the food today? How do you think about the situation of this place? How do you think about the service? How do you think the price of meal?
- 5. Hi, I need to writedown some notes.
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- 8. Long line isscared, but I like it.
- 9. People are scaredof the lone line in front of the restaurant, but they are also attracted by it. In my interviews, 5 of 7 interviewee mentioned the long line drived them crazy. However, 3 of 7 inter- viewee said that they came to the restaurant because they saw the lone line. They were curious and believed it won’t be a bad restaurant. Actually, even though all of interviewee waited over 40 minutes, they still think it’s worth. People hate waiting, unless the value of the thing they waiting for is enough. The long line is one of ways to proof the value. Lone line scared me Lone line didn’t scare me Lone line made me come here.Freiends told me this place.I know this place from internet.
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- 11. It’s hard fora restaurant to satisfy every customer’s taste. Every one has different taste of food. Specially in U.S., there are so many people here from different places of the world. However, I know a secret condiment which can make the more tasty. It’s good service. All interviewee metioned the good service before the taste food. Copmare with the flavor of food, nobody doesn’t like the service here. What makes the interviewee feel the ser- vice is good. The answers are friendly and courteous. If a waiter/ waitress can be friendly and courteous, it can be good taste. FriendlyCourteous 3 stars for food4 stars for food4 stars for food PS. The highest is 5 stars; the lowest is 1 star.= 4 stars for food 4 stars for food 4 stars for food 5 stars for food Helpful
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- 13. 2 of 7interviewee metioned it’s weird that there is no substitution if there are some materials that they don’t like. Usually, the restaurants in U.S. have the service of substitution. However, I think it’s not re- ally necessary. It’s easier for the restaurant to prepare the materials of hot pots. There are too many knids of materials in each hot pot. If substitution is available, the quality of service will be lower. Also, people usually take out the materials taht they don’t like by them- selves. Even the interviewee who metioned this issue, they were fine of this issue definitively. We are fine with no substitution.We want substitution.
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