Bridging the Gap Between Business and IT: Embedding E-Commerce into Your Company DNA - SID 51191

Bridging the Gap Between Business and IT: Embedding E-Commerce into Your Company DNA - SID 51191

• 1.
  PUBLIC Allan Cruz, IBM;Nick Molloy, RS Components August 23, 2017 Bridging the Gap Between Business and IT: Embedding E-Commerce into Your Company
• 2.
  Allan Cruz Solution ConsultantPrivate Digital Commerce IBM Digital Business Group Selling e-Commerce to Your Leadership Using Client-Centric Design Thinking Techniques
• 3.
  IBM and SAPAriba solutions Started in 2000 when our first clients approached us Initially focused on non-catalog and invoice, then catalog and order response came later • Began true integration in 2005 with PCs and Intel Servers • However, now we do not have as many physical products, so we’re re-engineering our approach 3 Supporting more than 150 unique clients Processing more than 30,000 documents Over $5B per year of spend 0 20 40 60 80 100 120 140 160 180 0 1,000 2,000 3,000 4,000 5,000 6,000 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 PO $M Clients Docs (K)
• 4.
  Selling e-commerce toyour leadership using client-centric Design Thinking techniques An approach for leaders to guide their teams to achieve market outcomes An approach for project teams (business, design, & technology) to develop exemplary solutions An approach to transform companies into becoming client- centeredIBM Design Thinking Framework
• 5.
  Invest for clientoutcomes By framing your case around the client, you ensure that you will deliver capability your client will value and use. “As a Buyer, I need to execute and manage my purchasing within our Ariba S2P system, so that I can reduce costs and control spend.” “As an end-user at ZYX Co, I need to select my products from a pre-defined catalog so I can save time for myself and my company’s money.” “As an AP rep, I need to receive electronic invoices so I can reconcile payments automatically and optimize my DPO.” Empathy Map
• 6.
  Envision the UserExperience As-Is Scenario or Client Journey Mapping can reveal the pain points in the current client journey and identify focus areas for improvement Group common and related ideas Look for opportunities which are high-impact and highly feasible Engage Sponsor Users Feasibility Impact
• 7.
  Collaborate, Align, Engage! However,everyone on the team knows something about your customer Radical Collaboration means that all key stakeholders participate from the beginning Include Sponsor Users in your effort on an ongoing basis Keep the focus on the client outcome and value to be delivered – this keeps everyone aligned on the same goal Don’t be afraid of crazy ideas. You may not use them, but they will help you in the end.
• 8.
  In conclusion Design Thinkingputs the client at the center of everything you do, but it’s a continuous effort, not a one-time deal Cross-functional teams help you to better understand the different dimensions of your client Including the client (Sponsor User) in your planning might sound scary, but it will help you deliver a better solution in the end Regularly review your progress with stakeholders and sponsor users to ensure alignment on the goal design.ibm.com
• 9.
  Thank you
• 10.
  Creating Time For YouTo Focus On What Matters
• 11.
  ONE MILLION CUSTOMERS WORLDWIDE MULTI-AWARD WINNING DISTRIBUTOR FTSE 250 COMPANY 6,200 EMPLOYEES 80YEARS AS A HIGH SERVICE LEVEL DISTRIBUTROR Electrocomponents Overview 2,500 SUPPLIERS 44,000 SHIPMENTS DAILY EXPORTING CAPABILITIES PROCUREMENT SOLUTIONS 500,000 PRODUCTS Best in Class Service and Delivery Capability £1.29 BN IN 2016 GLOBAL REVENUE Our Brands Global Reach Countries with operations: 32 Global network of distribution centres 1million+ customers in over 80 countries Global Reach 01 RS Components
• 12.
  Customer Challenges STAKEHOLDERS COMPLEXITY PRODUCTIVITY TOTAL COST OFOWNERSHIP Health&Safety Compliance Spot Buying Working Capital Maintenance Costs Energy Costs Environment & Sustainability Technical Support Product Warranty Contract Compliance Inventory Optimisation Asset Downtime Budget Control Training Innovation Asset Management Supplier Compliance Equipment Calibration Inventory Obsolescence Carriage & Delivery Costs Purchasing Process Costs Purchasing Leverage Equipment Effectiveness Find & Order Products 02 RS Components
• 13.
  03 RS Components
• 14.
  With a growingneed for information & knowledge, our award winning digital presence offers you… 04 RS Components Our Digital Presence
• 15.
  Our solutions helpyou to create an efficient process whilst providing the information to manage procurement as effectively as possible 05 RS Components Order Management eProcurement A web-based order management tool PurchasingManager™ Integrated into your own eProcurement system Punch-out Fast and secure ordering eOrdering Paperless solution eInvoicing Our experts provide full support for your implementation
• 16.
  Whether you useSAP, Oracle, SAP Ariba or any other eProcurement module, we can configure to your requirements 06 RS Components Punch-Out Save Time • Provides access • Returns products • Increase efficiency • Improves spend control • Supports contract compliance Streamline Process eProcurement Gain Visibility Secure Save Time Gain Control Customisable Cut Costs
• 17.
  • Eliminates paper •Secure and error free • Physical archiving • Response • processed accurately eOrdering eliminates paper whilst providing a full audit trail of your orders 07 RS Components eOrdering Process Transparency Save Time Reduce Paper eMessaging eOrdering
• 18.
  In conjunction withPunch-Out and eOrdering you can quickly & easily reconcile invoices electronically 08 RS Components eInvoicing • Authenticated • Eliminates • Provides • Improved Streamline Process Save Time Reduce Errors eInvoicing Reduce Paper
• 19.
  Customers understand thedynamic of ‘total cost of procurement’ and are utilising digital technology to consolidate spend & P2P processes to fewer suppliers 09 RS Components
• 20.
  Thank You 10 RSComponents
• 21.
  21PUBLIC© 2017 SAPSE or an SAP affiliate company. All rights reserved. ǀ Please complete session survey Locate Session Click Surveys Button Select Breakout Survey Rate Session