Download as PDF, PPTX
Uploaded byWSO2
Building a Customer Identity and Access Management (CIAM) Solution
The document discusses the importance of Customer Identity and Access Management (CIAM) in the evolving digital business landscape, emphasizing the need for improved customer experience and data security. It highlights the impact of data breaches on consumer trust and discusses regulatory requirements such as GDPR that shape CIAM practices. Additionally, the document explores the role of analytics and technology in optimizing operations and enhancing customer interaction with products and services.
More Related Content
Similar to Building a Customer Identity and Access Management (CIAM) Solution
![[WSO2Con EU 2017] GDPR Impact on Consumer Identity and Access Management (CIAM)](https://cdn.slidesharecdn.com/ss_thumbnails/xchmywatqrtjj4f4qdka-signature-898b3419d2223d165af7471f4efd7e0583c12954ec4ed0a3dba52d7d74f9a2b6-poli-171106160334-thumbnail.jpg?width=640&height=640&fit=bounds)
![[Roundtable] Choreo - The AI-Native Internal Developer Platform as a Service](https://cdn.slidesharecdn.com/ss_thumbnails/choreo-deck-250328074645-511dded7-thumbnail.jpg?width=640&height=640&fit=bounds)
Building a Customer Identity and Access Management (CIAM) Solution
- 1. Building a CustomerIdentity and Access Management (CIAM) Solution August 1, 2017 Johann Nallathamby Maduranga Siriwardena Senior Lead Solutions Engineer Senior Software Engineer 1
- 2. 2017 Summer SchoolWebinar Series 2
- 3.
- 4.
- 5. Is Customer IAMa separate discipline from Employee IAM? Customer IAM
- 6. Customer IAM THE DIGITAL BUSINESSLANDSCAPE Digital products, services, and business models, along with consumer demands are reshaping the landscape of many industries Focus on customer experience 2 Using analytics to better understand and serve customers, and optimizing the customer experience across multiple channels. 3 Optimizing operations Using technology to empower workers with improved communications, and moving toward data-driven decision making. Creating new digital products or delivering new digital services based on data related to the physical product. Evolving business models 1
- 7.
- 8. Customer IAM Customers want tobe part of the product or service lifecycle ProductManufacture Inventory Procurement Distribution Supplier Logistics Retailer Working Conditions Involved in design Watch & Track Global Options PhygitalSustainability Diversity
- 9.
- 10.
- 11. Data Breaches There have been13 billion data breaches since 2013 Customer IAM
- 12. Data Breaches Over ⅔ ofconsumers don’t trust brands with their data Customer IAM
- 13. Data Breaches “We should havedone a better job in communicating what these policies mean and how any information you choose to share will – and will not – be used” Daniel Ek, Chief Executive, Spotify Customer IAM
- 14. Data Breaches Since implementing atransparent approach to privacy, about 2 years ago Facebook has added 467 million new users, for a total of 1.86 billion users at the end of 2016 Customer IAM
- 15. Data Breaches In a survey61% of respondents who have Facebook accounts have updated their Facebook privacy settings Customer IAM
- 16.
- 17. Data Breaches The EU CookieLaw Customer IAM
- 18. Data Breaches In a surveyconducted for companies only 9% believe that the current methods of cookie policies, check boxes and terms and conditions will adopt to the digital age Customer IAM
- 19. Personas It should NOTbe possible to automatically link up everything we do in all aspects of how we use the Internet. A single identifier that stitches everything up would have many unintended consequences. By Kim Cameron Customer IAM
- 20.
- 21. Progressive Identity Progressive Identity/Profiling Anonymous KnowYour Customer (KYC) Customer IAM
- 22.
- 23.
- 24.
- 25.
- 26.
- 27.
- 28.
- 29. GDPR Must have • Riskbased authentication and authorization • Customer control • Opt-in not opt-out • Explicit consent on usage or storage • On an attribute basis • Notice obligations • Explicit right to erasure and to be forgotten, right to restriction of processing • Right to data portability Drivers • More scale • Better UX • New market needs • Evolving business models Good to have • Audit trail of consent Customer IAM
- 30. Digital Economy $ ` Payment Services Directive(PSD2) will revolutionize the way the financial industry is going to operate Customer IAM
- 31.
- 32.
- 33. OPEN TECHNOLOGY FORYOUR AGILE DIGITAL BUSINESS THANK YOU 33