Building a SAP COE. From Weeding to Marriage

Building a SAP COE. From Weeding to Marriage

• 1.
  From Weeding toMarriage Miguel Mejia Nov 2013
• 2.
  SAP COE Internal organizationaimed to sustain and evolve our SAP implementation, driving business benefits continually trough the optimization of Business Process.  Optimization of end-user competency and employee fulfillment of business process  Continue coherence and integration of functionality and data trough all process chains  Not an IT Only objective. This has to be a Business Strategy with strong participation of user community In summary  Continuous business improvement  SAP as the backbone of our IT strategy, Systems Infrastructure and Business Processes  COE is integrated by IT and Business representatives 2
• 3.
  From the weddingto the real marriage. SAP strategy goes beyond the implementation or stabilization, we have to recognize this is a long term commitment. With low chances to get divorced 3 Implementation Scope 1-3 Years Wedding SAP Life Spam >15 Years Marriage
• 4.
  SAP Maturity Model 4 Business- IT Dynamics Link IT & Business BPM KPI Measured BP transformation trough PMO BP Chang led by KPI Performance Applications Management No overcustomization & Core implementation complete ERP is the backbone & interfacing is complete Apps portfolio is inventoried Apps portfolio has been rationalized Apps portfolio has been optimized End Users Basic end user training complete Users work without too much HD support Users receive periodic refreshing training Users trained in BP & continuous training is in place User performance is linked to BP performance Value Management Some success measures are in place Business results tracked trough the system KPIs established for all levels BP Changes directed by KPI results BP changes guided by Business Intelligence Maturity
• 5.
  Level 1 Core Applications SuperUsers • Help Desk supporting the organization • Complete implementation L2 Stable Applications SAP Team Interfaces Completed Process documented Organization Trained SAP Org established Stable utilization across all functions L3 COE Defined SAP Competency Center level Business & IT Aligned KPIs established Apps Portfolio Ready, rationalization started Stability, predictability , Small incremental opportunities Extend to available functionality Do Things Right L4 COE Managed KPI and Value driving improvements A capable Organization Proactively engaged & Integrated with business Looking for value propositions and competitive advantage Do the right things L5 COE Evolving COE Responsive to treats and opportunities KPIs are system integrated BPs continuously improved based on KPIs and strategies KPIs Benchmarked Maturity Progression Journey Ultimate Goal is Business Transformation
• 6.
  Transforming our buildteam to a COE… Our Game Plan 6 Initiation and assessment Evolution Planning Initiation SAP Maturity Assessment Organizationa l vision Define Charter Charter Branding Refine Org Maps / Gaps Staffing strategy KPIs Finalize evolution plan Initiation & Assessment • Establish High level goals • Team Composition & Organization Gaps (size, skills, competencies) Justification • Draft future organization • Refine Gap analysis (vs assessment) • Get charter approval and buy in Evolution Planning • Refine org maps & skill/staffing gaps. Knowledge transfer / acquisition • Define all IT and B-Users integration • KPI inventory that rules the process • Timeline and budget • Evolution Plan approval Justification Continuous run of evolution plan Continuous evangelizing
• 7.
  SAP COE TargetOrganization Real Life Example SAP COE SAP BPT & Support IT Management Legacy ApplicationsService Operations SAP Center Of Excellence Service Support Infrastructure Operations IT Governance (PMO) Continuous Education (HR) Business Executives Integration Management Help Desk Super Users Users IT Governance SAP Core Teams
• 8.
  Building a COE…Kickoff actions of a real example Recognize SAP as the centerpiece of our IT strategy and …  Business - IT Dynamics  L1. Link IT & Business.  L2. Sufficient IT & Business resources to maintain stability  Build SAP Org - Hiring & Training  L3. COE is defined  L3 Business ownership of business process  BPM  End Users  L1 End users are adequately trained  BP and BPPs  L2 End Users are functional,  Reinforce Super User program and secure participation  L3 Continuous and refresh training 8
• 9.
  Building our COE…Kickoff actions of a real example …Take a long term approach to SAP  Applications Management  L1 Finish Rollout / add of major applications  L1 IT Staff is adequately trained  SAP Certification Plans, Cross training  L2 SAP Operations reliable  Confirm stabilization  L3 Energetically retire Legacy systems  Applications portfolio  Value Management  L1 Tangible success measures  Inventory, Documented processes  L2 Measure of our current KPIs  KPIs redefined by Policy Deployment  L3 Demand Management being drive by Enabled Value 9