This document discusses the benefits and strategies for businesses to engage in social media. It recommends that businesses first get their online presence and website optimized before engaging in social media. It then outlines five phases of social media readiness: discovery, strategy, skill building, implementation, and maintenance. It provides tips on using different social media platforms like blogs, Facebook, LinkedIn, YouTube and Twitter to connect with customers and prospects. It stresses understanding why, how and where social media can help a business before engaging on these platforms.