The Role of Business Process Management in Success of the e-Government Project Implementation

The Role of Business Process Management in Success of the e-Government Project Implementation

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  The Role ofthe Business Process Management in Success of the e-Government Project Implementation Abzetdin Adamov, PhD Computer Systems and Networks Department Qafqaz University Baku, Azerbaijan Ashkhabad – 13 November 2008
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  Content • Introduction. e-Governmentas Transformation Process – The primary goals of the e-Government – Barriers and Mitigations in front of the e-Government • The Nature of the Business Process Management (BPM) – BPM Essentials and Rules – BPM Drivers • Process-Oriented Reorganization in Government • Methodology of BPM Implementation in the Public Sector • Continues Improvement or BPM in Educational Institutions
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  Introduction to e-Government e-Government • e-Government is the delivery of government services and information to the public using electronic means. In other words, it is the use of ICT to promote more efficient government by allowing better access to information and making government more accountable to citizens; • Government service delivery is about lightening the necessary burden of governance from the shoulders of citizens and businesses;
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  e-Government Objectives e-Government • Achieve greater operational efficiency • To offer improved public services accessible through a web • Be more transparent and accountable to citizens The average citizen today is more aware of his rights, more demanding of quality and more conscious of his responsibilities than ever before.
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  Government Transformation Drivers • Government are being asked to do more with less. • How do agencies and IT executives manage such a broad range of activities across the government, and between the government agencies and their customers and partners? • Can they really hope to bring order to complex business processes that require the coordination of greater amounts of agencies, people, information, and transactions?
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  Barriers and Mitigationsin front of the e-Government e-Government • Uncertainty in Organization Architecture • Absence of process-oriented approach • Automation of Inefficiency • Islands of Automation • Resistance to Change • Insufficient Skills • Insufficient Interoperability • Security Effectiveness
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  Golden Role ofAutomation • The first rule of any technology is that automation applied to an efficient operation will magnify the efficiency. • The second is that automation applied to an inefficient operation will magnify the inefficiency. Bill Gates, Microsoft Corporation
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  BPM Meaning andRules “To improve is to change; to be perfect is to change often.” Winston Churchill Winston Churchill • Business Process Management is the conception, design, observation and continuous improvement of business processes. • Improved business performance is delivered by streamlining to remove inefficiency and redundancy that has evolved in a manually designed processes. If you can't describe what you are doing as a process, you don't know what you're doing Edwards Deming Edwards Deming
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  Drivers Forcing Changes •Business Pressures • Environmental • Organizational • Technological • Business Response Activities • Information Systems & Strategic Management • Continues Improvement • Restructuring business processes • Customer Focus Strategy • Electronic Business
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  e-Government Solutions or e-Government Strategy • Streamline and consolidate offline processes before putting them online. • Give a measurable convenience for the information consumer, rather than the information producer, is the primary goal; • Foster citizens' involvement in the governing process itself and strength the partnership between the public sector and the private citizen; • Turn attention to optimizing the online experience from the perspective of the end-user; • Policy makers and designers should encourage stakeholders;
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  BPM in PublicSector • Ensuring Process Consistency. Most companies and public organizations have great difficulty in defining their business processes. One group may define it one way, while others may define it very differently. • Optimizing Business Processes. It is impossible to optimize business processes if organization cannot define them. Well defined processes could be changed and measured for the results. • Automating Cumbersome Manual Processes. Automation is only effective when applied to efficient operations.
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  Educational Sector: Do much with less TRANSPARENCY TRANSPARENCY UNIVERSITY RESTRICTED INVESTMENT RESTRICTED INVESTMENT EXCELLENCE EXCELLENCE EFFICIENCY EFFICIENCY
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  Continues Improvement in Education Sector Plan Change Continues improvement Apply Evaluate
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  e-University INPUTS OUTPUTS Graduates Graduates Students Students Publications Publications UNİVERSİTY Human Resources Human Resources Inner Processes Inner Processes Technologies Technologies $ Finance Resources Finance Resources Services Services
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  Conclusion Criticalto the success of e-Government transformation is the understanding that e- Government is not just about the automation of existing process and the mitigation of inefficiencies. Instead it is about the creation of new processes and new relationships between the governor and the governed.
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  Thanks for attention!!!